{"id":2133529,"url":"https://alion.io/job/usa-hometown-experts-customer-experience-representative","title":"Customer Experience Representative","company":{"id":3869151,"name":"USA Hometown Experts","domain":"usahometownexperts.com","url":"https://alion.io/company/usahometownexperts","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"B","score":76,"open_postings":27,"ghost_share":0,"stale_share":0.963,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chattanooga, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T11:45:13Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-30T20:48:17Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Description\nPlease Note: Our call center cannot provide application status updates and does not have access to recruiting information. Due to the number of applications we receive, we respectfully ask that applicants do not call regarding their application status. If your experience matches our hiring needs, our recruiting team will contact you directly.\nTired of feeling like just another number at work?\nReady to join a team that values your personality and skills?\nLooking for a role that offers not just a paycheck, but a rewarding career?\nExcited to make homes happy every day?\nWho We Are\nAt Metro Plumbing, Heating & Air, we're not your average company. We're a team of skilled superheroes, ready to fix all your home comfort needs. With our powers of expertise and friendly service, we'll ensure your home is a sanctuary of coziness. Join us in making homes happy!\nWhat You’ll Be Doing\nProviding exceptional customer service, making every interaction positive.\nHandling customer inquiries and resolving issues with a friendly attitude.\nScheduling appointments and following up to ensure customer satisfaction.\nMaintaining organized records of customer interactions and feedback.\nCollaborating with team members to enhance the overall customer experience.\nWe have a rigorous process for hiring, but move FAST for the right person. You could be hired in as little as 10 days! We've had lots of interest, so the first few steps are automated to make sure you can get considered quickly.\nDon't worry-if you take the time to apply, we will respond to 100% of the applicants.\nThe process:\nClick apply and answer a few Who, What, When questions. (5 min)\nYou'll be texted a link for a 10 min questionnaire that will help match you to the job (or others that might suit you!).\nYou'll get a text for a quick 1-way video question. (5 min)\nWe'll send you a link to get scheduled for an in-person interview.\nYou can easily be in for an interview within a couple days from right now.\nWhat We’re Looking For\nSociable and energetic personality with a love for talking on the phone.\nEmpathetic and understanding, able to connect with customers.\nHighly organized and detail-oriented to manage customer interactions effectively.\nFlexibility to learn and adapt in a fast-paced environment.\nA positive attitude and commitment to delivering outstanding service.\nWhy Join Us\nEnjoy a competitive hourly wage of $18, with additional pay opportunities.\nHealth insurance and a 401K plan to secure your future.\nGenerous vacation policy with up to 3 weeks of paid time off to relax and recharge.\nBe part of a supportive team culture that values humility, ownership, and real talk.\nIf you're ready to use your superpowers to create happy homes, apply now and join our team of heroes at Metro Plumbing, Heating & Air!\nPlease Note: Our call center cannot provide application status updates and does not have access to recruiting information. Due to the number of applications we receive, we respectfully ask that applicants do not call regarding their application status. 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