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While our technicians are out in the field delivering top-tier service with the latest technology and equipment, our Customer Service Representatives are the trusted voices behind the scenes-keeping everything running smoothly and ensuring every customer has a great experience from the very first call.\nAre you a dependable, friendly professional who loves helping people and thrives in a fast-paced work environment? Do you enjoy solving problems, juggling priorities, and making sure no detail slips through the cracks?\nJoin our team as a Customer Service Representative and become a key part of a fun, supportive office that values your communication skills and commitment to excellence. You'll play a central role in helping customers get the service they need-while keeping our technicians organized and on time.\nKey Responsibilities:\nAnswer inbound calls and assist customers with scheduling HVAC or plumbing service appointments\nProvide exceptional customer service by listening, problem-solving, and offering solutions\nDispatch technicians based on availability, skillset, and priority of service requests\nCoordinate with the service team to adjust schedules in real-time\nMaintain accurate records of customer interactions and job updates in our scheduling software\nFollow up with customers to confirm appointments and ensure satisfaction\nSupport general office duties as needed\nRequirements:\n1+ year of phone-based customer service experience (call center or similar environment preferred)\nDispatching experience strongly preferred\nExcellent communication and organizational skills\nAbility to multi-task in a fast-paced environment\nStrong attention to detail and time management\nProficiency with scheduling or CRM software (experience with ServiceTitan, Housecall Pro, or similar is a plus)\nFriendly, professional demeanor and a team-player attitude\nBenefits:\nPaid time off\nHealth insurance\nDental insurance\nVision insurance","description_format":"text","description_chars":2071,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-09T01:28:16Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.457,"p_room":0.44,"age_days":46,"expected_fill_days":35,"reasons":["conf:2","stale_co","win:tail","crowd:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/usa-hometown-experts-customer-service-representative","json_url":"https://alion.io/job/usa-hometown-experts-customer-service-representative.json","meta":{"generated_at":"2026-11-02T15:19:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21258,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3869151},"rest":"https://alion.io/mcp/rest/get_company?id=3869151"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fusa-hometown-experts-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fusa-hometown-experts-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fusa-hometown-experts-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/usa-hometown-experts-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fusa-hometown-experts-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2133539}},{"tool":"search_jobs","arguments":{"company":"usahometownexperts.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2133539},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}