{"id":1966242,"url":"https://alion.io/job/usaa-digitaltechnical-product-manager-senior","title":"Digital/Technical Product Manager Senior","company":{"id":4683,"name":"USAA","domain":"usaa.com","url":"https://alion.io/company/usaa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":35,"ghost_share":0.029,"stale_share":0.086,"repost_share":0.114,"time_to_fill_p50_days":7,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States","Tampa, United States","Colorado Springs, United States","Plano, United States","Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":114080,"max":218030,"currency":"USD","period":"year","gross":null,"usd_annual":218030},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Path Planning","optional":false}],"status":"live","first_seen_at":"2026-10-06T17:33:15Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-15T11:07:59Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Why USAA?\nAt USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.\nEmbrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.\nWe are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.\nThe Opportunity\nAs a dedicated Digital/Technical Product Manager Senior, you will facilitate the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborate with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimize and improve existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employ User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Develops the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments.\nWhat you'll do:\nIndependently leverage Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.\nTranslate Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy.\nShepherd complex Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).\nLead the development of Business Case artifacts and hypotheses for scoping and prioritization of efforts.\nContinuously leverages advanced data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs.\nGenerate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.\nLeads cross-functional product teams and relationships to discover and build new Digital or Technology products, experiences, and features by collaborating with stakeholders and organizational leaders to coordinate product development efforts aligned with strategic priorities.\nPrepare compelling presentations, and other forms of communication standards and templates, to present and communicate complex concepts to a diverse audience, including senior leadership.\nConduct internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.\nBegin to bring in 'big picture' thinking and seeks to drive clarity among team and stakeholders.\nMaintain and applies advanced knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management.\nServe as a resource to team members and assists with on-boarding new employees.\nEnsure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.\nWhat you have:\nBachelor's degree; OR 4 years of relevant education and/or experience.\n6+ years of Digital, Technical, Technology, or Product Management experience, including experience developing product strategies, roadmaps, business cases, and execution plans.\nProven ability to develop, influence, present, and communicate complex concepts to cross-functional teams, non-technical audiences, and leadership.\nExperience partnering across business, operations, technology, analytics, user experience, risk, compliance, or other stakeholder groups to deliver product outcomes.\nExperience working directly with business stakeholders and end users to identify needs, define requirements, and drive product outcomes.\nExperience leveraging quantitative data, operational metrics, customer feedback, employee feedback, and business insights to identify opportunities, prioritize work, and measure outcomes.\nDemonstrated ability to work in Agile, Lean Product Development, Lean Portfolio Management, or similar product operating environments.\nKnowledge of product strategy, roadmap development, research, prioritization, and outcome-based decision-making practices.\nDemonstrated ability to influence decisions, drive alignment, and navigate complex organizational structures without direct authority.\nExperience translating frontline user needs, operational challenges, customer feedback, or employee pain points into product strategies, requirements, and measurable outcomes.\nWhat sets you apart:\nExperience managing products or technology capabilities supporting contact center operations, customer service organizations, servicing environments, or other employee-facing operational functions. \nExperience supporting technologies used by frontline employees, operational leaders, quality management teams, coaching organizations, or service support functions. \nExperience with CRM, workflow management, case management, knowledge management, quality management, coaching, performance enablement, or related servicing technologies. \nKnowledge of contact center operations, employee servicing workflows, quality management practices, workforce processes, and operational performance metrics. \nExperience conducting user research, field observation, journey mapping, workflow analysis, or other discovery activities to identify improvement opportunities. \nExperience measuring and improving employee experience, operational effectiveness, productivity, quality, adoption, customer experience, or business outcomes. \nExperience supporting large-scale operational transformation, technology modernization, process optimization, or employee experience improvement initiatives. \nExperience within banking, financial services, insurance, healthcare, or other highly regulated industries. \nExperience improving servicing experiences across voice, chat, messaging, or other customer interaction channels. \nExperience developing executive-facing business cases, investment recommendations, and strategic proposals.\nExperience partnering directly with frontline employees and operational leaders to identify pain points, simplify workflows, and improve employee effectiveness through technology-enabled solutions. \nCompensation range: The salary range for this position is: $114,080 - $218,030.\nUSAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).\nCompensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.\nEmployees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.\nThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.\nBenefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.\nFor more details on our outstanding benefits, visit our benefits page on USAAjobs.com.\nApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.\nUSAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.","description_format":"text","description_chars":9068,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Property & Casualty Insurance","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-06T17:33:15Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.667,"p_room":0.55,"age_days":9,"expected_fill_days":7,"reasons":["conf:18","velocity","win:tail","comp:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":218030,"is_top_pay":true},"html_url":"https://alion.io/job/usaa-digitaltechnical-product-manager-senior","json_url":"https://alion.io/job/usaa-digitaltechnical-product-manager-senior.json","meta":{"generated_at":"2026-10-16T12:03:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11136,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4683},"rest":"https://alion.io/mcp/rest/get_company?id=4683"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fusaa-digitaltechnical-product-manager-senior"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fusaa-digitaltechnical-product-manager-senior"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fusaa-digitaltechnical-product-manager-senior"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/usaa-digitaltechnical-product-manager-senior\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fusaa-digitaltechnical-product-manager-senior"}]}