{"id":3235255,"url":"https://alion.io/job/usaa-it-change-coordinator-senior-infrastructure-and-platform-services","title":"IT Change Coordinator Senior - Infrastructure and Platform Services","company":{"id":4683,"name":"USAA","domain":"usaa.com","url":"https://alion.io/company/usaa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":20,"ghost_share":0.05,"stale_share":0.05,"repost_share":0.1,"time_to_fill_p50_days":9,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":103450,"max":197730,"currency":"USD","period":"year","gross":null,"usd_annual":197730},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Path Planning","optional":false},{"name":"Platform Engineering","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T02:26:21Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Why USAA?\nAt USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.\nEmbrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.\nWe are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.\nThe Opportunity\nWe are seeking a dedicated IT Change Coordinator Senior - Infrastructure and Platform Services. The Senior IT Change Coordinator for Infrastructure and Platform Services provides technical change governance for complex software releases across the enterprise.\nThe Senior IT Change Coordinator for Infrastructure and Platform Services provides technical change governance for enterprise servers, operating systems, virtualization, storage, middleware, and shared platforms. Working with engineering, operations, cloud, resiliency, and vendor teams, this role evaluates infrastructure dependencies, coordinates maintenance activity, and ensures implementation and recovery plans protect service availability.\nWe offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio; TX. Relocation assistance is not available for this position.\nWhat you'll do:\nFacilitates complex or large IT change requests meeting with change requestor to review, audit, and ensure change requests meet regulatory standards.\nDrives direction of appropriate rigor level based on the technical complexity and potential impact of change.\nIdentifies quality issues within the department contributing to IT service delivery issues and ensure their resolution/success.\nPartners with internal and external SMEs to improve, synchronize, automate, and integrate process controls to include integration with other ITIL disciplines.\nUnderstands application of process controls and their interaction, and anticipates , mitigates against them and/or ensures resolution.\nAssists in internal and external reviews on the effectiveness of the configuration management operations at USAA.\nServes as escalation point for junior team members on moderately complex issues.\nRecognizes and escalates issues for proactive communication to stakeholders and provide guidance toward resolution.\nProvides consultation around IT change and release management tools, process and artifacts.\nInfluences how the IT Change and Release organization and roles interrelate with the respective customers and other ITIL disciplines.\nMay lead medium to large scale implementations.\nEnsures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.\nWhat You Have:\nBachelor's degree; OR 4 years of relevant education and/or experience.\n6 years of IT change management, release management, infrastructure operations, platform engineering, or technical project management experience. Advanced knowledge of ITIL, enterprise infrastructure, and operational controls. Demonstrated experience with servers, operating systems, virtualization, storage, middleware, hybrid cloud, resiliency, and maintenance coordination.\nAdvanced knowledge of enterprise infrastructure operations and platform lifecycle practices.\nAbility to evaluate infrastructure dependencies, resiliency, capacity, implementation plans, and recovery strategies.\nDemonstrated experience coordinating complex maintenance activities across shared technology environments.\nAdvanced facilitation, written communication, and stakeholder management skills.\nStrong understanding of operational risk, service reliability, and control requirements.\nWhat Sets You Apart:\nITIL 4, cloud, virtualization, operating system, or infrastructure certification.\nExperience with hybrid cloud, data center modernization, platform automation, or infrastructure observability.\nExperience supporting high-availability, disaster recovery, or business continuity capabilities.\nExperience coordinating enterprise patching or large-scale platform lifecycle events.\nundefined\nCompensation range: The salary range for this position is: $103,450- $197,730.\nUSAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).\nCompensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.\nEmployees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.\nThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.\nBenefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.\nFor more details on our outstanding benefits, visit our benefits page on USAAjobs.com.\nApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.\nUSAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.","description_format":"text","description_chars":6364,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Life insurance","Military spouse friendly","Relocation assistance","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Property & Casualty Insurance","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-25T10:52:04Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.853,"p_room":0.9,"age_days":5,"expected_fill_days":9,"reasons":["conf:2","velocity","win:mid","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":197730,"is_top_pay":true},"html_url":"https://alion.io/job/usaa-it-change-coordinator-senior-infrastructure-and-platform-services","json_url":"https://alion.io/job/usaa-it-change-coordinator-senior-infrastructure-and-platform-services.json","meta":{"generated_at":"2026-10-29T05:35:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8628,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4683},"rest":"https://alion.io/mcp/rest/get_company?id=4683"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fusaa-it-change-coordinator-senior-infrastructure-and-platform-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fusaa-it-change-coordinator-senior-infrastructure-and-platform-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fusaa-it-change-coordinator-senior-infrastructure-and-platform-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/usaa-it-change-coordinator-senior-infrastructure-and-platform-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fusaa-it-change-coordinator-senior-infrastructure-and-platform-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3235255}},{"tool":"search_jobs","arguments":{"company":"usaa.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3235255},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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