{"id":1924672,"url":"https://alion.io/job/usaa-program-manager-lead-pc-policy-modernization","title":"Program Manager Lead- P&C Policy Modernization","company":{"id":4683,"name":"USAA","domain":"usaa.com","url":"https://alion.io/company/usaa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":98,"open_postings":26,"ghost_share":0.038,"stale_share":0.115,"repost_share":0.154,"time_to_fill_p50_days":7,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States","Phoenix, United States","Tampa, United States","Colorado Springs, United States","Plano, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":127310,"max":229160,"currency":"USD","period":"year","gross":null,"usd_annual":229160},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Path Planning","optional":false},{"name":"Waterfall","optional":false}],"status":"closed","first_seen_at":"2026-10-05T19:22:47Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-10T08:41:38Z","board_verified":false,"closed_at":"2026-10-10T08:41:38Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Why USAA?\nAt USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.\nEmbrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.\nWe are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.\nThe Opportunity\nAs a Program Manager Lead, you will lead the management and execution of high-visibility programs that strengthen culture, talent, and impact, directly supporting the P&C President and Association priorities. You will be accountable for program strategy, governance, execution, and delivery of cross-functional initiatives that strengthen our internal and external presence across P&C and the Association. This role is ideal for a strategic, influential leader who thrives in high energy environments and can effectively influence across matrixed teams, driving alignment and program health to deliver measurable outcomes that create lasting organizational impact.\nWe offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in one of the following location: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, Plano Legacy, TX, or Chesapeake Crossways Campus. Relocation assistance is not offered.\nWhat you’ll do:\nLeads the implementation of strategic tasks that align programs with an organization’s business strategy and goals.\nResponsible for developing multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible.\nWorks with program sponsors and cross-functional teams, to evaluate, plan and develop scope, milestone road maps, required resources, work plan, budget, anticipated dependencies, and timing for new programs.\nPrepares reports that provide stakeholders and management with status updates to include identifying risks or issues.\nEnsures all team members understand how to work together, understand interdependencies, and coordinates their efforts to complete program goals.\nAssists in the development of performance metrics, dashboards and management tools that clearly articulate the status of key activities ensuring timely and successful execution.\nDirects analyses, root cause identification and development and recommendation of key work products.\nIdentifies potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.\nDefines and maintains multiple program strategies based on business demand and ROI expectations.\nNegotiates agreements, settles disputes equitably and diffuses high tension situations.\nNegotiates program tradeoffs with IT and the business to ensure alignment of demand to capacity.\nMentors Program Managers in identifying benefits and defining alternatives across departmental programs and across USAA programs.\nAdheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).\nAdheres to governance rigor required for work efforts.\nDrives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.\nEnsures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.\nWhat you’ll have:\nBachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.\n8 years of project and / or program management experience, including experience defining a new program and / or managing large-scale projects.\nDemonstrated experience using Waterfall or Agile methodologies to execute on program strategies and deliver complex work efforts.\nAdvanced understanding and demonstrated application of risk management policies and procedures.\nComprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles / methodologies.\nProficient experience in USAA’s change management methodology or similar industry change management methodology.\nExtensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets.\nStakeholder management and influencing skills.\nExpert level of experience in Principles of Project, Program or Portfolio Management.\nDemonstrated expert experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.\nWhat sets you apart:\nPrior experience with large-scale programs, preferably in the Property & Casualty (P&C) insurance or financial services industry.\nExcellent communication, presentation, and stakeholder management skills to effectively influence stakeholders at all levels, including senior management.\nProven experience with critical thinking, thought leadership, and problem solving within a complex program.\nDemonstrated experience in enhancing program processes, developing best practices, implementing procedures, and crafting comprehensive documentation.\nExperience with project management tools and test management tools, such as Jira, Jira Work Management (JWM), Confluence.\nUnderstanding of key software development lifecycle (SDLC) concepts.\nThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.\nWhat we offer:\nCompensation: The salary range for this position is: $127,310-$229,160.\nUSAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).\nCompensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.\nEmployees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.\nThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.\nBenefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.\nFor more details on our outstanding benefits, visit our benefits page on USAAjobs.com.\nApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.\nUSAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.","description_format":"text","description_chars":7911,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Life insurance","Relocation assistance","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Property & Casualty Insurance","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-05T19:22:47Z"},{"event":"close","at":"2026-10-10T08:41:38Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":229160,"is_top_pay":true},"html_url":"https://alion.io/job/usaa-program-manager-lead-pc-policy-modernization","json_url":"https://alion.io/job/usaa-program-manager-lead-pc-policy-modernization.json","meta":{"generated_at":"2026-10-11T03:11:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":647,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4683},"rest":"https://alion.io/mcp/rest/get_company?id=4683"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fusaa-program-manager-lead-pc-policy-modernization"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fusaa-program-manager-lead-pc-policy-modernization"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fusaa-program-manager-lead-pc-policy-modernization"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/usaa-program-manager-lead-pc-policy-modernization\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fusaa-program-manager-lead-pc-policy-modernization"}]}