{"id":1153582,"url":"https://alion.io/job/usaa-senior-auto-adjuster-complex-non-injury-claims","title":"Senior Auto Adjuster | Complex Non-Injury Claims","company":{"id":4683,"name":"USAA","domain":"usaa.com","url":"https://alion.io/company/usaa","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":14,"ghost_share":0,"stale_share":0.143,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-09-24T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":57970,"max":97820,"currency":"USD","period":"year","gross":null,"usd_annual":97820},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Path Planning","optional":false}],"status":"live","first_seen_at":"2026-09-23T19:12:56Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T03:32:49Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Why USAA?\nAt USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.\nEmbrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.\nWe are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.\nThe Opportunity\nWhy You'll Love This Opportunity:\nCompetitive compensation and comprehensive benefits\nEligibility to participate in an Annual Incentive Program \nCompany-sponsored pension plan to help support your future retirement goals\nCareer growth and development opportunities\nSupportive team environment\nStart Strong. Build Your Future.\nWe don’t expect you to master a new company, new systems, and complex claim processes on your own.\nFor your first three months, you’ll work onsite at our Tampa campus. You’ll receive hands-on training, focused coaching, and support from experienced teammates and leaders as you learn the role and build confidence in USAA’s claims environment.\nOnce you successfully complete onboarding, you’ll transition to a flexible hybrid schedule requiring three days each week in the office.\nThis position is based in Tampa. Relocation assistance is not available for this role.\nWhat You’ll Do\nManage complex auto claims from initial investigation through resolution, including multi-vehicle accidents, coverage disputes, disputed liability, comparative negligence, physical damage, and total loss.\nInvestigate and evaluate claims by analyzing policy language, statements, evidence, damages, and applicable laws to make timely, well-supported coverage, liability, and settlement decisions.\nEvaluate and negotiate first- and third-party physical damage claims within established settlement authority.\nUse Guidewire ClaimCenter, investigation resources, digital collaboration tools, and data-informed insights to document decisions and advance claims efficiently.\nProactively manage an assigned claims inventory by prioritizing work, anticipating next steps, maintaining documentation discipline, and driving each claim toward timely resolution.\nDeliver exceptional service through empathy, proactive communication, clear expectations, and ownership while effectively navigating difficult claim situations.\nCollaborate with managers, appraisers, technical resources, and business partners to resolve complex issues and create a seamless experience for members and claimants.\nSupport workload surges and catastrophe-response operations as needed, including mandatory on-call dates and potential evening, weekend, and holiday work outside normal business hours.\nTravel or deploy with minimal notice during designated catastrophe events and perform additional duties based on business needs.\nWhat You Have\nHigh school diploma or General Equivalency Diploma (GED).\nExperience handling auto physical damage claims, including repair related claim decisions and settlements.\n3 years of recent auto claims adjusting experience, including handling auto liability claims involving coverage investigations, disputed liability, and comparative negligence.\nExperience independently managing an assigned auto claims inventory from investigation through resolution.\nAcquisition and maintenance of required insurance adjuster licensing within 90 days and three attempts.\nSuccessful completion of a job-related assessment may be required.\nWhat Sets You Apart\n4 years of recent auto claims adjusting experience, including auto liability claims involving coverage investigations, disputed liability, and comparative negligence.\nTotal loss experience, including vehicle valuation and settlement negotiation.\nExperience mentoring, coaching, or serving as a technical resource to other claims professionals.\nActive adjuster's license or multiple state adjuster licenses.\nGuidewire Claim Center experience.\nBachelor's degree.\nUS military experience through military service or as a military spouse/domestic partner.\nWhat Success Looks Like\nYou uncover the facts. You make the decision. You move the claim forward. Members and claimants know what is happening and what comes next. Your files tell a clear story. Your decisions are timely and supported. You take ownership through resolution, even when the path is complicated. Most importantly, you bring members peace of mind and confidence when they need it most.\nThis Is More Than Your Next Claims Job\nIt’s a chance to apply everything you’ve learned, deepen your expertise, and open new doors. The experience you build here can prepare you for future opportunities in injury claims, catastrophe response, litigation, quality assurance, learning and development, technical coaching, and claims leadership.\nCompensation range: The salary range for this position is: $57,970 - 97,820\nUSAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).\nCompensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.\nEmployees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.\nThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.\nBenefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.\nFor more details on our outstanding benefits, visit our benefits page on USAAjobs.com\nApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.\nUSAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\nCompensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.\nEmployees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.\nThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.\nBenefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.\nFor more details on our outstanding benefits, visit our benefits page on USAAjobs.com\nApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.\nUSAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.","description_format":"text","description_chars":8665,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Relocation assistance","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Financial Services","Banking","Insurance","Personal Finance"],"lifecycle":[{"event":"open","at":"2026-09-23T19:12:56Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":7,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":97820,"is_top_pay":false},"html_url":"https://alion.io/job/usaa-senior-auto-adjuster-complex-non-injury-claims","json_url":"https://alion.io/job/usaa-senior-auto-adjuster-complex-non-injury-claims.json","meta":{"generated_at":"2026-09-24T14:09:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}