{"id":2195713,"url":"https://alion.io/job/usacs-desktop-support-engineer","title":"Desktop Support Engineer","company":{"id":2921118,"name":"USACS","domain":"usacs.com","url":"https://alion.io/company/usacs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":39,"currency":"USD","period":"hour","gross":null,"usd_annual":78000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Okta","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-09T19:16:54Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T05:47:51Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Posting Closing Date: Open until Filled\nWhere do you belong?\nYour career is more than just a job, it's part of your life. Whether you’re a clinician, or non-clinical professional, at USACS you'll feel a sense of connection working with clinicians and office staff who share your interests and values. We want you to love coming to work each day because you believe in what you do and the people with whom you work. We care about your success.\nUSACS also understands that location is important. We offer career opportunities for clinicians and non-clinical support staff from New York to Hawaii and numerous points in between. Our supportive culture, outstanding benefits and competitive compensation package is best in class.\nJob Description\nThe Desktop Support Engineer’s role is to ensure proper computer and desktop operation so that end users can accomplish their business tasks. This includes deploying computer images and assist with decommissioning of computer hardware, asset management, and following ITSM standards. Problem resolution may involve the use of diagnostic and support request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.Location: This is an onsite position at the USACS Corporate office in Canton, Ohio.\nESSENTIAL JOB FUNCTIONS:\nPerform hands-on desktop support, including deploying and upgrading workstations, configuring system hardware and applications.\nDocument all pertinent information and details of the problem using the company ticketing system.\nEscalates problems and effectively communicate to the appropriate personnel for resolution.\nImage new and redeployed laptops with company image.\nResponsible for shipping and receiving computer equipment.\nResponsible for maintaining and organizing computer equipment in the storage rooms.\nInstalling and maintaining hardware and computer peripherals.\nTroubleshooting hardware and software issues. \nSupports Windows, Mac OS, iOS, and Android hardware.\nMaintain asset management and Windows updates along with adhering to ITSM standard.\nAssist with IT disposition.\nAbility to identify areas for improvement and identifying pain points and bottlenecks.\nMake recommendations regarding process improvements/changes and drives implementation, based on the needs of the business.\nReports any real or suspected violation of the corporate compliance program, company policies and procedures, harassment, or other prohibited activities in accordance with the reporting policies of the company.\nOther duties as assigned\nKNOWLEDGE, SKILLS AND ABILITIES:\nKnowledge of and skill in using, installing and repairing personal computer hardware and software.\nStrong experience with and able to support operating systems, including Windows, Mac, iOS and Android systems.\nStrong knowledge of all web browsers such as Internet Explorer, Chrome, Firefox and Safari.\nStrong knowledge with iPhones, Android Smartphone devices and tablets.\nWorking knowledge of mobile device security software, Workspace One MDM, Okta.\nExceptional written and oral communication skills.\nAbility to absorb and retain information quickly.\nHighly self-motivated and directed.\nProven analytical and problem-solving abilities.\nAbility to effectively prioritize and execute tasks in a high-demand environment.\nExceptional ability to conduct themselves in a professional manner while assisting employees\nExperience working in a team-oriented, collaborative environment.\nAbility to work flexible hours.\nSome travel is required\nEDUCATION AND EXPERIENCE:\nAssociate Degree and/or related certification.\nAt least 2 or more years of related experience in a Desktop Support environment.\nA + certification preferred.\nPHYSICAL DEMANDS:\nWhile performing the duties of this job, the employee is regularly required to sit for prolonged periods and occasionally walk, stand, bend, stoop, and lift up to 50 pounds. \nRequired to have close visual acuity to perform job\nHourly Rate: $21.59-$39.94/hour\nHourly rate may be determined on several factors including but not limited to knowledge, skills, experience, education, geographical location and requirements stated in job description.\nUSACS offers a comprehensive and competitive benefits package designed to support the health, well-being, and financial security of our employees.\nBenefits may vary based on role, location, and employment status, but generally include:\nMedical, dental, and vision insurance options\n\nHealth savings accounts (HSA) and flexible spending accounts (FSA)\n\n401(k) employee and employer contributions\n\nPaid time off, including vacation, sick leave, and company holidays\n\nPaid parental leave & family support benefits\n\nShort-term and long-term disability insurance\n\nLife and accidental death & dismemberment (AD&D) insurance\n\nEmployee assistance programs & wellness resources\n\nAdditional compensation may include bonus eligibility, equity, or other incentive programs, depending on the role.\nSpecific benefit offerings and eligibility will be provided during the hiring process and may be subject to change in accordance with applicable laws and company policies.\nClick the red apply button to submit an application and resume. 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