# Technical Support Specialist

At USA for UNHCR, our people are the driving force behind our mission of delivering hope and opportunity to refugees worldwide. We're not just a workplace - we're a vibrant community of passionate, forward-thinking professionals committed to making a real difference. If you thrive in a dynamic, transparent, and data-driven environment, and want your career to directly impact lives across the globe, we invite you to join us! Purpose This role exists so that staff have a working, supported technology setup from their first day and a single internal point of contact when something breaks. It configures and deploys equipment, resolves end-user issues at first contact where possible, escalates what it cannot resolve to second- and third-level subject-matter experts, trains staff on the tools they use, and keeps the technology inventory, documentation, and shared IT spaces in order. This position is a part of Operations and provides On-site DC and remote support across staff and works closely with our Managed Services Provider Scope Area of impact - what this role reaches Its own work. The role supports every employee and every end-user device across the organization, but the output is s

- **Id**: 3641272
- **Url**: <https://alion.io/job/usaforunhcr-com-technical-support-specialist>
- **Role**: Support
- **Role family**: Support
- **Seniority**: middle
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Washington, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 4
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: closed
- **First seen at**: 2026-11-02T19:53:51Z
- **Employer posted date**: 2026-11-02
- **Last verified at**: 2026-11-03T21:04:02Z
- **Board verified**: no
- **Closed at**: 2026-11-03T21:04:02Z
- **Days open**: 1
- **Description format**: text
- **Description chars**: 10501
- **Description truncated**: no
- **Benefits**: Equity
- **Relocation offered**: no

## Company

- **Id**: 689190
- **Name**: USA for UNHCR
- **Domain**: usaforunhcr.com
- **Url**: <https://alion.io/company/usaforunhcr>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Greenhouse

## Technologies

- **Microsoft Office** — Optional: no
- **Microsoft Teams** — Optional: no
- **Service Desk** — Optional: no
- **Slack** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: not_scored
- **Days open**: 1

## Requirements

- **Experience years min**: 4
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: associate
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-02T21:50:36Z
- Event: close; At: 2026-11-03T21:04:02Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.