CPS Relationship Manager (Account Manager)

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Supports the Relationship Manager in developing and maintaining Federal agency account relationships while helping drive profitability within the existing portfolio. In partnership with the lead Relationship Manager, this role identifies growth opportunities and strategic revenue initiatives by applying knowledge of clients, markets, government policies and regulations, and bank products and services. Responsibilities include supporting program managers across all aspects of the bankcard program, including electronic access system assistance, reporting, data analysis, data mining, account maintenance, technical research, and issue resolution. The role also assists with technical integration activities, including researching and resolving file extract issues, coordinating with internal technology and operations partners, and communicating the client impact of technical releases, system upgrades, and platform changes. In addition, the role prepares and participates in account reviews and sales presentations for existing and prospective clients, builds collaborative relationships with clients and internal partners, and contributes to special projects as needed.

Basic Qualifications

- Bachelor's degree, or equivalent work experience

- Five to seven years of relationship management experience

Preferred Skills/Experience

- Four to six years of product sales, relationship management, or client servicing experience

- Ability to travel 10-15%

- Thorough understanding of payments industry

- Strong attention to detail, naturally inquisitive, self-starter/take initiative with minimal supervision

- Strong Excel skills including Power Query; CoPilot a plus

- Knowledge of product marketing, client servicing components, and organization operations

- Excellent marketing and business development/sales skills

- Excellent technical mindset and expertise; in-depth trouble shooting

- Negotiation and decision-making skills

- Ability to creatively resolve complex problems with general guidance

- Ability to manage multiple tasks/projects and deadlines simultaneously

- Excellent interpersonal, presentation, verbal and written communication skills

- Understanding of Federal government contracting/policies

- Familiarity with GSA SmartPay program

- Project management knowledge

- Implementation/client onboarding experience

- Experience with data mining/trend analyses

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.