{"id":1333363,"url":"https://alion.io/job/usbank-workday-production-support-release-lead","title":"Workday Production Support & Release Lead","company":{"id":1754542,"name":"U.S. Bank","domain":"usbank.com","url":"https://alion.io/company/usbank-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":203,"ghost_share":0.005,"stale_share":0.158,"repost_share":0.054,"time_to_fill_p50_days":25,"computed_at":"2026-11-14T05:58:10Z"}},"role":"QA","role_family":"QA","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Irving, United States","Atlanta, United States","San Francisco, United States","Cupertino, United States","Chicago, United States","Charlotte, United States","Cincinnati, United States","Denver, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":119765,"max":140900,"currency":"USD","period":"year","gross":null,"usd_annual":140900},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false}],"status":"closed","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-12T09:58:39Z","board_verified":false,"closed_at":"2026-11-12T09:58:39Z","days_open":48,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":48},"description":"At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.\nJob Description\nWorkday Production Support & Release Lead owns the operational health, release management, test automation, and continuous improvement of the enterprise Workday platform - spanning production operations, incident management, release coordination, platform monitoring, and enterprise regression testing across HCM and Finance. This is an operations, reliability, and release-assurance leadership role, best suited to candidates from Workday Operations, ITSM, Release Management, SRE, or Test Automation backgrounds rather than traditional software engineering.\nKey Responsibilities:\nLead day-to-day production support operations for the Workday platform, ensuring platform stability, availability, and business continuity across HCM and Finance.\n\nOwn incident, problem, and change management processes, including major incident response, root cause analysis (RCA), and remediation planning.\n\nMonitor platform health through KPIs, dashboards, alerts, and operational metrics, driving proactive issue identification and resolution.\n\nLead Workday bi-annual release planning, feature impact assessments, deployment readiness reviews, and production enablement activities.\n\nCoordinate tenant refreshes, migrations, environment readiness, and deployment schedules while ensuring compliance with change governance processes and CAB approvals.\n\nEstablish and manage an enterprise test automation and regression testing program, validating platform readiness for releases, patches, and tenant updates.\n\nDrive automation of operational workflows, service processes, and self-service capabilities to improve efficiency, reduce manual effort, and minimize production incidents.\n\nPartner with Product, HR Technology, Finance Technology, Security, Risk, and external vendors to deliver executive reporting on platform reliability, operational risks, and release performance.\n\nBasic Qualifications:\nBachelor's degree, or equivalent work experience\n\nFive to six years of relevant experience\n\nRequired Skills & Qualifications\nStrong expertise in Workday Platform Administration, Production Support, Operations Management, and Service Delivery within large-scale enterprise environments.\n\nExperience managing Workday releases, upgrades, tenant strategy, environment management, and tenant refresh processes across multiple Workday domains.\n\nExperience supporting Workday HCM, Finance, Security, Integrations, and tenant management in a production environment.\n\nDeep knowledge of Workday Security, Access Governance, Audit Controls, Compliance, Risk Management, and Enterprise Governance practices.\n\nExpertise in ITIL-based Incident Management, Problem Management, Change Management, Release Management, and Major Incident Response.\n\nExperience implementing automation, monitoring, observability, operational analytics, and continuous improvement frameworks to improve platform reliability and reduce operational risk.\n\nStrong understanding of Workday Integrations, APIs, Reporting, Data Flows, and Enterprise Platform Services supporting critical business functions.\n\nProven ability to define and manage KPIs, SLAs, MTTR, service health metrics, operational scorecards, and executive-level performance reporting.\n\nExceptional stakeholder management, vendor management, communication, and leadership skills with the ability to influence cross-functional teams and drive operational excellence across Technology, HR, Finance, Security, and Risk organizations\n\nSuccess Measures\nImproved platform reliability and reduced incident volume / MTTR.\n80-90% automated regression coverage for critical business processes.\nSuccessful bi-annual releases with minimal production impact.\nReduced manual testing effort and stronger governance/risk controls.\nLocation expectations \nThis role requires working from a U.S. Bank location three (3) or more days per week.\nIf there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.\nBenefits:\nOur approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:\nHealthcare (medical, dental, vision)\n\nBasic term and optional term life insurance\n\nShort-term and long-term disability\n\nPregnancy disability and parental leave\n\n401(k) and employer-funded retirement plan\n\nPaid vacation (from two to five weeks depending on salary grade and tenure)\n\nUp to 11 paid holiday opportunities\n\nAdoption assistance\n\nSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law\n\nReview our full benefits available by employment status here.\nU.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.\nE-Verify\nU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.\nThe salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.\nApplicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.\nPosting may be closed earlier due to high volume of applicants.","description_format":"text","description_chars":7470,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Commercial & Retail Banks","Cards & Card Issuing","Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-09-27T13:28:40Z"},{"event":"close","at":"2026-10-01T09:24:42Z"},{"event":"reopen","at":"2026-10-09T06:48:59Z"},{"event":"close","at":"2026-10-27T11:27:30Z"},{"event":"reopen","at":"2026-10-30T04:41:40Z"},{"event":"close","at":"2026-11-12T09:58:39Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 594 · green card filings: 256","filings_12m":594,"filings_prev_12m":776,"green_card_filings_12m":256,"median_offered_wage_usd":129006,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":9}],"liveness":null,"pay":{"stated_usd_annual":140900,"is_top_pay":true},"html_url":"https://alion.io/job/usbank-workday-production-support-release-lead","json_url":"https://alion.io/job/usbank-workday-production-support-release-lead.json","meta":{"generated_at":"2026-11-14T19:37:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24143,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1754542},"rest":"https://alion.io/mcp/rest/get_company?id=1754542"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fusbank-workday-production-support-release-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fusbank-workday-production-support-release-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fusbank-workday-production-support-release-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/usbank-workday-production-support-release-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fusbank-workday-production-support-release-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1333363}},{"tool":"search_jobs","arguments":{"company":"usbank.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1333363},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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