{"id":1215830,"url":"https://alion.io/job/use-r-asutamaasakusesu","title":"カスタマーサクセス","company":{"id":2550883,"name":"MUSE","domain":"muse-gr.com","url":"https://alion.io/company/muse-gr-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Talentio","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T08:44:17Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-25T06:26:45Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"職務内容\n◆概要\n小売店舗向けロボットの導入後の運用サポート、オペレーションの定着に向けて伴走する活動を行います。\n◆具体的な業務内容\n①導入サポート\nロボットを前提としたオペレーションの設計から導入設置の支援、その後の運用サポート等の業務を行います。電話や現場訪問を通じて、顧客の課題や実現したい運用をヒアリングし、その実現に向けて具体的な提案を創意工夫しながら顧客を伴走支援します。\n②ビジネス・開発チームへのフィードバック\n現場でのニーズや課題、気付きをもとに、ビジネス・開発部門へフィードバックを行い、プロダクトをさらに洗練するとともに、他の顧客でも活用できるようなフォーマット構築のための取り組みを行います。\n③チームの組織化、仕組み作り\n個々の顧客への取り組みで得たノウハウや知見をもとに、会社内でチームを組織化、仕組み作りを行い顧客基盤の拡大とともにスケールするビジネスモデルの基礎を構築します。\n応募資格（必須）\n・経験\n法人向けソリューション営業あるいはカスタマーサクセス経験3年以上\n顧客の現場で製品の運用を成功に導くことに強く共感できること\n・スキル\n顧客課題に対するヒアリング力・提案力\n能動的に課題解決に取り組む力\n日本語ビジネスレベル以上\n普通自動車免許\n応募資格（歓迎）\n過去に産業用ロボットやテクノロジーを取り扱った経験\n求める人物像\n・MUSEの理念への共感\n・小売業界向けの新サービス開発に対する情熱があること\n勤務地\n104-0032 東京都中央区八丁堀2-11-7 MC八丁堀ビル4F / 4F MC Hatchobori Building , 2-11-7 Hatchobori, Chuo-Ku, Tokyo, JAPAN,104-0032\n雇用形態・ワークスタイル\n・正社員（※業務委託契約希望の方、相談可能）\n給与・報酬・評価査定\n給与・報酬\n・等級及びパフォーマンスレベルに応じて決定\n賞与\n・年1回（6月）\n諸手当\n・通勤交通費\n・時間外勤務手当、深夜勤務手当\n休日・休暇\n・フレックスタイム制（コアタイム：月～金 10:00～15:00）\n・完全週休２日を基本とする\n※フレックスタイム制のため個々の判断でフレックスタイム内で始業時間・終業時間を各自の決定に委ねた結果、週休１日（月曜日起算として日曜日までの１週間で休日が１日）となる場合は有り\n・年次有給休暇・その他法定休暇（労働基準法に基づき付与）\n・慶弔休暇\n・特別有給（出産サポート休暇 ・病気休暇・子の看護休暇・介護休暇）\n福利厚生\n・社会保険（健康保険、厚生年金、雇用保険、労災保険）\n・MUSEベネフィットプラン（ジム等のフィットネス費用補助、スナック補助、等）\n勤務地\n104-0032 東京都中央区八丁堀2-11-7 MC八丁堀ビル4F / 4F MC Hatchobori Building , 2-11-7 Hatchobori, Chuo-Ku, Tokyo, JAPAN,104-0032 ※ ハイブリッド勤務制度 ※ 水曜日は原則出社 ※ その他の曜日は業務内容に応じて出社推奨（リモート可） ※ ワーケーション制度","description_format":"text","description_chars":1324,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T08:44:17Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.693,"p_room":0.55,"age_days":29,"expected_fill_days":23,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/use-r-asutamaasakusesu","json_url":"https://alion.io/job/use-r-asutamaasakusesu.json","meta":{"generated_at":"2026-10-25T08:06:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11557,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2550883},"rest":"https://alion.io/mcp/rest/get_company?id=2550883"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuse-r-asutamaasakusesu"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuse-r-asutamaasakusesu"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuse-r-asutamaasakusesu"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/use-r-asutamaasakusesu\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuse-r-asutamaasakusesu"}]}