{"id":2057187,"url":"https://alion.io/job/usequestrian-member-services-coordinator-i","title":"Member Services Coordinator I","company":{"id":1047681,"name":"USEquestrian","domain":"usef.org","url":"https://alion.io/company/usequestrian","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lexington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":83000,"period":"year","method":"role_country_seniority_unknown","sample_n":8750},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T19:09:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-12T01:54:46Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Under immediate supervision by the Director of Member Services, this call center position requires attention to detail, teamwork, and the ability to provide exceptional member service. This position is responsible for building trusting member relationships, identifying member needs, making appropriate recommendations, providing accurate information, and implementing effective solutions.\nDuties and Responsibilities:\nProviding exceptional service to members, cultivating trusting relationships both internally and externally.\nCommunicate professionally with members in person, over the phone, via fax, online chat, and email, ensuring accurate and timely information.\nHonor commitments to members, following through on all promises.\nSet and pursue personal goals aimed at exceeding performance expectations.\nEnhance department productivity by promptly responding to member inquiries within established turnaround times.\nSupport the organization and upkeep of documentation within the department.\nCollaborate with team members to achieve departmental goals, meet deadlines, and propose strategies for improving efficiency while ensuring accuracy.\nActively contribute to maintaining a positive and energetic environment while consistently demonstrating a positive attitude.\nProcess memberships in accordance with Federation guidelines, ensuring a thorough understanding of membership rules and processing procedures.\nParticipates in special projects as assigned by management.\nDeliver outstanding service to members, fostering strong relationships and enhancing their overall experience.\nMaintain effective and professional communication with members and staff.\nFoster productive relationships with Directors and colleagues, contributing to a positive and collaborative team environment.\nGreet and assist visitors, ensuring they feel welcome and comfortable.\nVerify visitors and provide passes/badges as needed.\nNotify employees of guest arrivals and direct them to the appropriate location.\nKeep front lobby area clean, organized, and professional in appearance.\nAssist customers with selection and purchase of merchandise available in the lobby.\nProcess sales transactions, including handling cash, credit cards or other payment methods\nAssistance is provided to other department members when needed.\nPerform other related duties as assigned.\nRequired Knowledge, Skills & Abilities:\nOutstanding interpersonal skills, energy, reliability and self-motivation are a must.\nA significant level of diplomacy and the ability to build trust is required in addition to normal courtesy and tact.\nRole involves significant personal interaction, including motivating and influencing others.\nExceptional multitasking abilities, with experience in handling calls, data entry and customer inquiries simultaneously.\nAttention to detail, strong follow-through on commitments, and proven problem-solving abilities are necessary.\nAbility to consistently adhere to a work schedule and maintain reliability in attendance is crucial.\nOutstanding oral and written communication skills are a must.\nProficient in standard office software and comfortable navigating the internet.\nAvailability for extended hours, including evenings and weekends, may be required.\nSpanish language skills are a plus.\nEducation and Experience:\nHigh School diploma or equivalent preferred.\nSome college preferred.\nCustomer service experience preferred.\n\nPhysical Requirements:\nProlonged periods sitting at a desk and working on a computer.\nMust be able to lift up to 10 pounds and occasional lifting and/or moving up to 25 pounds. (Anything over 25 pounds requires a two person lift)\nUS Equestrian is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, national origin, disability status, marital status, protected veteran status, or any other characteristic protected by law. We strongly encourage applications from black, indigenous, and people of color, immigrants, women, people with disabilities, members of the LGBTQIA+ community, and other underrepresented and historically marginalized groups.\nDisclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.","description_format":"text","description_chars":4463,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sporting Events"],"lifecycle":[{"event":"open","at":"2026-10-08T00:20:02Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":21,"reasons":["conf:2","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/usequestrian-member-services-coordinator-i","json_url":"https://alion.io/job/usequestrian-member-services-coordinator-i.json","meta":{"generated_at":"2026-10-12T02:31:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3797,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1047681},"rest":"https://alion.io/mcp/rest/get_company?id=1047681"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fusequestrian-member-services-coordinator-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fusequestrian-member-services-coordinator-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fusequestrian-member-services-coordinator-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/usequestrian-member-services-coordinator-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fusequestrian-member-services-coordinator-i"}]}