{"id":1242406,"url":"https://alion.io/job/user-operations-support-engineer","title":"Operations Support Engineer","company":{"id":245891,"name":"User Experience Researchers","domain":"user.com.sg","url":"https://alion.io/company/user-3","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":4000,"max":7000,"currency":"SGD","period":"month","gross":true,"usd_annual":65772},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-25T00:00:00Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Key Responsibilities:\nPortfolio Operations, Funding and Service Management\nReview current IT processes, structures, and ways of working to understand how well they support business needs.\nManage and track subscriptions, billing, cost recovery, funding / project codes, procurement / logistics interfaces, utilization and payment reconciliation.\nMaintain the operational picture for service requests, quotas, migrations, lease extensions, outstanding actions and key dependencies.\nCoordinate technology service teams, technical service managers, service representatives, Finance/Funding, Procurement and other supporting parties to drive actions to closure.\nTechnical Service Manager (TSM) Operations and Continuity\nGather and document key assumptions that will guide IT improvements.\nCoordinate TSM day-to-day activities and interfaces covering subscriptions, billing, service requests, quotas, site operations and escalation.\nTrack TSM staffing, contract, funding, security clearance and understudy / replacement arrangements to mitigate transition risk plans for moving from current to future state.\nEnterprise Mobile and Device Operations\nOversee enterprise mobile and device service procurement, demand, device/account mapping, configuration, onboarding, handover, replacement, reassignment and termination.\nMaintain accurate device, subscription and user entitlement records and coordinate resolution of operational issues.\nService Flexibility and Security Controls\nSupport exploration of differentiated mobile and device operating models for different target audiences, including eligibility, approvals and provisioning arrangements.\nCoordinate assessment of proportionate security controls for different user populations, including temporary staff and the feasibility/governance of MAC-based access or whitelisting controls where applicable.\nGovernance, Documentation and Improvement\nMaintain action / decision trackers, SOPs, RACI matrices, process flows and the Operations Handbook / Handover Documentation.\nIdentify gaps and improvement opportunities and coordinate implementation with the relevant service, security and technical owners.\nRequirements & Qualifications\nEducational Qualification & Experience\nExperience in public-sector or large-enterprise ICT environments.\n8+ years of experience with government-related service models, shared ICT services or vendor-managed ICT services.\nWorking knowledge of public-sector or regulated ICT operating environments is advantageous.\nTechnical & Professional Competencies\nUnderstanding of ICT service delivery, operations, service management and vendor management.\nFamiliarity with asset / device lifecycle management, endpoint provisioning, software baseline controls and access-control concepts.\nAbility to work with funding, billing, subscription, asset and service records and reconcile operational dependencies.\nSoft Skills & Communication Attributes\nStrong coordination, analytical and problem-solving skills with disciplined follow-through.\nExcellent written and verbal communication and stakeholder facilitation skills.\nStrong documentation, process visualization and action-tracking capability.\nAbility to communicate operational and security considerations clearly to both service and non-specialist stakeholder.\nSkills\nDocument Preparation, Enterprise IT Infrastructure, Key Management, Continuity of Operations, ICT Governance, Subscription Services, Procurement, Portfolio Administration, Interpret Business Needs, Vendor Management, Technical Skillset, Access Control Management, End to End Procurement, Billing and Settlement Administration, Shared Services, development of soft skills","description_format":"text","description_chars":3657,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T16:15:06Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.518,"p_room":1,"age_days":5,"expected_fill_days":23,"reasons":["seen:5","agency","velocity","win:early"],"computed_at":"2026-09-30T05:45:00Z"},"pay":{"stated_usd_annual":65772,"is_top_pay":false},"html_url":"https://alion.io/job/user-operations-support-engineer","json_url":"https://alion.io/job/user-operations-support-engineer.json","meta":{"generated_at":"2026-10-01T03:41:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3215,"day_limit":5000,"remaining_today":1785,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}