{"id":1242420,"url":"https://alion.io/job/user-project-manager","title":"Project Manager","company":{"id":245891,"name":"User Experience Researchers","domain":"user.com.sg","url":"https://alion.io/company/user-3","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":4000,"max":7000,"currency":"SGD","period":"month","gross":true,"usd_annual":65772},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Waterfall","optional":false}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-25T00:00:00Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"KEY RESPONSIBILITIES\nA. Critical Systems Operations & Service Continuity\nOwn the day-to-day operational management of critical shared services and payment platforms, including service availability, operational issues, planned maintenance and coordination of recovery actions.\nCoordinate the management of incidents, problems, changes and service requests, ensuring issues are assigned, tracked and driven through to closure within stipulated SLAs.\nManage dependencies and downstream impacts across internet-facing government digital services and coordinate stakeholders to mitigate service disruptions.\nCoordinate cloud hosting and infrastructure matters with relevant technical teams and vendors, including capacity, access, monitoring, networking and infrastructure changes.\nDrive business continuity and operational readiness, with the objective of preventing unplanned downtime outside approved maintenance periods.\nB. Vendor, Contract & Financial Management\nManage external vendors responsible for application and infrastructure services, including performance, service levels, deliverables, defects, Change Requests (CRs) and Service Requests (SRs).\nChallenge and validate vendor proposals, estimates, implementation approaches and deliverables to ensure they are complete, fit for purpose and delivered within agreed scope, quality and timeline.\nPlan and monitor project and operational budgets, expenditure, quotations and service requests; identify variances and escalate financial risks early.\nCoordinate contractual governance, service reviews and performance escalations, including follow-up on outstanding vendor commitments and corrective actions.\nC. Security, Audit & Compliance\nCoordinate security, compliance and audit activities affecting critical systems and platforms, including evidence collation, response preparation, remediation tracking and closure of findings.\nEnsure identified security vulnerabilities, access-control issues, configuration gaps and other compliance findings are assigned owners, tracked to completion and escalated where required.\nApply relevant Singapore Government ICT policies, standards and security requirements in the planning and management of system changes and operational activities.\nD. Project Delivery & Governance\nDevelop and maintain project plans, schedules, dependencies, resource plans, risk registers and issue logs for assigned initiatives.\nLead cross-functional delivery involving application teams, infrastructure/cloud teams, security teams, vendors and business stakeholders.\nCoordinate requirements, User Acceptance Testing (UAT), deployment, transition and post-implementation activities, ensuring deliverables meet agreed scope, timeline and quality expectations.\nPrepare project status reports, governance papers, management updates and executive dashboards, highlighting decisions required, key risks, issues and recovery actions.\nApply appropriate Agile and/or Waterfall practices according to the nature and complexity of the work.\nE. Continuous Improvement & Operational Readiness\nIdentify opportunities to improve operational processes, service quality, resilience, monitoring and vendor delivery through data, lessons learnt and analysis of recurring issues.\nProactively identify risks and dependencies before they affect production services, project milestones or committed deliverables.\nMaintain up-to-date operational documentation, contacts, procedures and escalation arrangements required for effective service management.\nJOB REQUIREMENTS\nA. Technical & Domain Experience\nMinimum 5 years of IT project management and/or application operations experience, preferably within the Singapore Government or public sector environment.\nDemonstrated experience managing mission-critical production systems, including operational incidents, changes, service requests, deployments and recovery activities.\nExperience managing internet-facing digital services or similarly business-critical services with multiple upstream/downstream dependencies.\nPractical experience with cloud environments, including coordination of infrastructure, access, networking, monitoring and production changes.\nWorking knowledge of Singapore Government ICT policies, security requirements and compliance controls, with practical experience coordinating remediation activities.\nExperience managing IT/security audits and driving findings from identification through remediation and closure.\nExperience with enterprise or government authentication and identity integrations.\nExperience with payment gateway or electronic payment integrations, preferably involving banks, payment service providers and electronic payment methods.\nExperience coordinating with financial institutions, payment gateways or payment service providers is advantageous.\nB. Project, Vendor & Commercial Management\nProven experience managing the full project lifecycle, including planning, implementation, testing, deployment and transition to operations.\nDemonstrated experience in vendor management, including SLA/KPI tracking, contractual deliverables, CR/SR management, issue escalation and performance governance.\nProven ability to manage budgets, quotations, resource plans and competing priorities while meeting agreed deliverables.\nExperience coordinating UAT, production deployment, rollback planning and post-implementation verification.\nPMP, CITPM or equivalent recognized project management certification is preferred.\nC. Personal Characteristics & Behavioral Requirements\nDemonstrated ability to work independently with minimal supervision and take end-to-end ownership of assigned responsibilities.\nProactively investigates unfamiliar issues using available documentation, system information, historical records, vendor/product documentation and other relevant sources before seeking assistance.\nActively identifies and engages the appropriate stakeholders or subject-matter experts to obtain the information needed to resolve issues, rather than relying solely on readily available answers from the immediate team.\nExpected to formulate preliminary findings, possible causes, options or recommendations when raising an issue, instead of only reporting the problem.\nTakes ownership of commitments and agreed timelines, actively follows up with relevant parties and drives work through to completion.\nProduces accurate, complete and well-considered work and conducts appropriate self-review before submission.\nRaises delivery risks or potential delays early, together with recovery actions, rather than waiting until the committed deadline is missed.\nOpenly acknowledges mistakes or gaps, assesses their impact, takes corrective action and applies lessons learnt to prevent recurrence.\nAble to remain composed and effective when handling production incidents, urgent requests, tight timelines and competing priorities.\nComfortable working through ambiguity and unfamiliar assignments without requiring step-by-step instructions.\nAble to analyze problems and propose practical and reasonable solutions or options, taking into account feasibility, risk, cost, timeline, operational impact and stakeholder needs, with a clear rationale for the recommended approach.\nAble to articulate issues, risks, recommendations and required actions clearly and concisely to technical and non-technical stakeholders, adapting the level of detail to the audience and ensuring key decisions, responsibilities and follow-up actions are understood.\nDemonstrates strong analytical, problem-solving, stakeholder management, communication and coordination skills.\nMaintains a strong service mindset and commitment to system availability, operational resilience and delivery quality.\nSkills\nDependency Management, Remediation, Service Improvement, Service Management, Identity Management Systems, Contract Administration and Management, cloud hosting platform, Cloud Infrastructure, Mission Critical Systems, Preventive Maintenance Management, Electronic Payment, liaise with government, Infrastructure Services, It Auditing, Incident Management, Industry Experience","description_format":"text","description_chars":8078,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T16:15:06Z"}],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["seen:2","agency","velocity","win:early"],"computed_at":"2026-09-27T05:45:00Z"},"pay":{"stated_usd_annual":65772,"is_top_pay":false},"html_url":"https://alion.io/job/user-project-manager","json_url":"https://alion.io/job/user-project-manager.json","meta":{"generated_at":"2026-09-28T03:05:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1954,"day_limit":5000,"remaining_today":3046,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}