{"id":3294236,"url":"https://alion.io/job/usercentrics-customer-success-manager","title":"Customer Success Manager","company":{"id":5430,"name":"Usercentrics","domain":"usercentrics.com","url":"https://alion.io/company/usercentrics","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":89,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T21:14:15Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-27T05:40:03Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Location\nHybrid - Midtown West, New York (minimum of 2-3 days a week from the office)\n(The office is less than a 10-minute walk from Port Authority and under 5 minutes from Penn Station and Herald Square.)\nSHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS\nUsercentrics is a global leader in the field of consent management platforms (CMP). We follow our company vision to build a world where user privacy enables a thriving digital ecosystem. Our mission is to provide privacy solutions that empower organizations to embrace data privacy while building trust with their users through freedom of choice. With our product, businesses can collect, manage and document user consents on websites and apps, and achieve full compliance in accordance with global privacy regulations while facilitating high consent rates and building trust with their customers.\nUsercentrics is seeking a Customer Success Manager (CSM) for Enterprise Accounts, you will manage a high-value portfolio of strategic customers across the US and Americas using the Usercentrics product suite. You will ensure customer satisfaction, identify growth opportunities, and drive long-term success. You will act as a trusted advisor, guiding customers through best practices, coordinating across internal teams, and developing customized success plans to maximize their ROI. Your main focus is driving growth and the customer journey in the Americas market.\nYour Tasks\nStrategic Customer Success & Relationship Management\nServe as the primary point of contact for high-value premium/corporate customers in the US and Americas, building strong relationships with key stakeholders (Privacy, Legal, Marketing/AdTech, Security, IT).\nDevelop a deep understanding of each customer's business goals, regional compliance needs (e.g., CCPA/CPRA and other US state laws, PIPEDA/Quebec Law 25, LGPD), and success metrics.\nConduct regular business reviews to align customer objectives with platform capabilities.\nAct as a customer advocate, communicating feedback to Product, Support, and Sales.\nCustomer Success Planning & Execution\nProvide personal onboarding support and implementation consultation (with Customer Engineer support).\nDevelop and implement Customer Success Plans (CSPs) for each enterprise account, outlining goals, milestones, and success metrics.\nProactively monitor customer health, engagement, and risks, acting to prevent churn.\nGuide customers through product adoption, best practices, and ongoing optimization.\nUpsell & Expansion Strategy\nIdentify upsell, cross-sell, and renewal opportunities based on customer needs and business challenges.\nWork with Product, Marketing, and CE teams to position upgrades, add-ons, and expanded use cases.\nLead commercial discussions on renewals and expansion, ensuring mutual benefit.\nObtain customer referrals, case studies, and testimonials.\nInternal Coordination & Cross-Functional Collaboration\nPartner with Product, Support, Direct Sales, and Customer Engineering to deliver a seamless customer experience.\nAct as the customer's voice internally, influencing product development and feature prioritization for the Americas market.\nCollaborate with Marketing to share US and Americas customer success stories.\nIndustry Expertise & Thought Leadership\nStay current on evolving US state and Americas privacy regulations, and on standards such as the IAB Global Privacy Platform (GPP) and Global Privacy Control (GPC).\nStay up to date with product features.\nEducate customers on CMP, including new features, products, and add-ons.\nRequirements\n 3+ years in Customer Success or a related role, preferably in SaaS, data privacy, or compliance technology, with familiarity with US state privacy laws, PIPEDA, and LGPD.\nAbility to develop and execute customer success plans for enterprise clients.\nStrong communication skills and the ability to build trust with senior stakeholders.\nAnalytical mindset to identify challenges and propose solutions.\nAbility to recognize and act on upsell and expansion opportunities.\nExperience working cross-functionally with Product, Sales, and Support.\nAble to work US/Americas time zones; occasional travel to customer sites and events. \nBenefits\nBENEFITS INCLUDE\n401K plan contribution\nVacation days\nHealth insurance\nHybrid workplace\nOnline yoga sessions\nEvents - Team Buildings, happy hours, parties/get togethers, occasional company covered breakfasts/lunches, in/across offices, online/in person etc.\nGifts - We celebrate life & work milestones at UC (work anniversaries, new bom babies and similar)\nSnacks, fruits, coffee and drinks in the office\nThe annual base salary range for this position is outlined below. Compensation within this range is determined based on a variety of factors, including geographic location, role-specific skills, relevant experience, and internal equity.\nAt Usercentrics, we are committed to transparent and equitable compensation practices.\nBase Salary: $85,000 - $100,000\nOTE: $100,000 - $125,000\n\nDon’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.\nWhy join Usercentrics?\nJoining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together\nCompany culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive both personally and professionally\nGet involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects\nYour work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)\nWe always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our other office locations in Munich, Prague, Lisbon, Copenhagen, Odense and Buenos Aires or online.\nYou are the most valuable asset to our company which is why we’re happy to offer awesome benefits","description_format":"text","description_chars":6519,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Flexible schedule","Growth opportunities","Health insurance","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Compliance","Web Analytics & Tag Management"],"lifecycle":[{"event":"open","at":"2026-10-26T21:14:15Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":60,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/usercentrics-customer-success-manager","json_url":"https://alion.io/job/usercentrics-customer-success-manager.json","meta":{"generated_at":"2026-10-27T09:35:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10739,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5430},"rest":"https://alion.io/mcp/rest/get_company?id=5430"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fusercentrics-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fusercentrics-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fusercentrics-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/usercentrics-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fusercentrics-customer-success-manager"}]}