{"id":25669,"url":"https://alion.io/job/usercentrics-technical-support-specialist-mfd","title":"Technical Support Specialist","company":{"id":5430,"name":"Usercentrics","domain":"usercentrics.com","url":"https://alion.io/company/usercentrics","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Chrome DevTools","optional":false},{"name":"JavaScript","optional":false},{"name":"Magento","optional":true},{"name":"PHP","optional":true},{"name":"WordPress","optional":true}],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-16T23:30:40Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"Technical Support Specialist (m/f/d)\n(Hybrid - 2-3 days per week in our Buenos Aires office)\n**On application, please upload an EnglishCV if possible.\n\nWe're hiring a Technical Support Specialist in Buenos Aires to support a wide range of customers. From independent site owners to large enterprises as they get the most out of our product. We require a skilled and motivated Technical Support Specialist to become a key player in our dynamic team. In this role, you'll provide B2B support to a diverse range of customers, from independent blog owners to large enterprises. If you're passionate about helping businesses solve technical challenges and thrive in a customer facing role, we want to hear from you!\nShape the Future of Privacy\n Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe growth and privacy compliance can go hand in hand, and we help organisations of every size build that balance so their customers can trust them with data. If you enjoy solving problems and helping people succeed, we have a seat ready and waiting!\n\nWhat You Will Do\nWork directly with customers to understand their challenges and guide them to a resolution.\nManage support tickets end-to-end: qualify the issue, investigate, and provide a clear solution.\nResearch, diagnose, and troubleshoot technical issues of varying complexity.\nPartner with colleagues on trickier problems, sharing knowledge in both directions.\nWrite clear, easy-to-follow guides that help customers (and teammates) solve issues independently.\nShare what you learn from customers with Product Management to help shape the roadmap.\nSuggest improvements to our tools, processes, and approach, your feedback is genuinely used.\nWhat You Bring:\nRequirements\n\nMust-Haves\nExperience in a customer-facing role and a genuine interest in understanding customer needs.\nWorking knowledge ofHTML, JavaScript, andCSS, and Chrome DevTools.We're not looking for a developer!\nStrong organisational skills and the ability to manage your own time in a hybrid setup.\nCuriosity and resourcefulness, comfortable finding answers independently when you hit something new.\nFluency both written and spoken communication in English, with the ability to explain technical topics simply.\n\nNice-to-Haves\nFamiliarity with tag management platforms such as Google Tag Manager, Adobe, or Matomo.\nExposure to CMS platforms like Duda, Shopify, WordPress, or Magento.\nBenefits\nWhy join Usercentrics?\nJoining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together\nCompany culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive both personally and professionally\nGet involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects\nYour work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)\nWe always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon, New York and Buenos Aires or online\nYou are the most valuable asset to our company which is why we’re happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well being.\n\nOur Commitment to Inclusion\n Usercentrics is an equal opportunity employer. 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