{"id":4021767,"url":"https://alion.io/job/usmart-sg-it-support-specialist","title":"IT Support Specialist","company":{"id":2101377,"name":"uSMART SG","domain":"usmart.sg","url":"https://alion.io/company/usmart","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3500,"max":4800,"currency":"SGD","period":"month","gross":true,"usd_annual":45000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-10T00:00:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"We are seeking an experienced IT Support Specialist to provide IT technical support and maintain the company's IT infrastructure across Singapore and Malaysia offices and branch outlets. The role involves supporting desktop systems, business applications, servers and network connectivity to ensure smooth daily business operations.\n\nKeyResponsibilities\nProvide IT support and troubleshooting for computers, laptops, servers, printers, telephones, video conferencing equipment and other IT peripherals.\nManage and maintain IT infrastructure, systems and network connectivity across Singapore and Malaysia offices and branch outlets.\nInstall, configure, upgrade and maintain operating systems, software applications and IT equipment.\nManage Active Directory accounts, user access rights, permissions and corporate email services.\nSupport OA systems, business applications, servers and other corporate IT systems.\nMonitor and troubleshoot branch outlet networks, including routers, switches, firewalls, LAN and Wi-Fi connectivity.\nConduct routine inspections and preventive maintenance of IT equipment, server rooms and network facilities.\nCoordinate with network personnel and external IT vendors to resolve technical issues.\nPrepare IT documentation, SOPs and support process improvements.\nJob Requirements\nDiploma or Associate Degree in IT, Computer Science or a related discipline.\nMinimum 3 years of relevant IT desktop support experience.\nProficient in Windows operating systems, Microsoft Office applications and hardware troubleshooting.\nFamiliar with Windows Server, Linux, Active Directory and basic network administration.\nKnowledge of routers, switches, firewalls and wireless networking.\nITIL knowledge or certification is an advantage.\nGood analytical, troubleshooting and problem-solving skills.\nWillingness to provide IT support across Singapore and Malaysia offices and branch outlets, including occasional site visits when required.\nSkills\nSwitches, Analytical Approach, Certifications, Windows Network Administration, scientific discipline, application troubleshooting, Information Technology, Computer Science, Windows OS, Windows Server, IT 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