{"id":3115840,"url":"https://alion.io/job/uspack-operations-coordinator-7","title":"Operations Coordinator","company":{"id":6830,"name":"Uspack","domain":"uspack.com","url":"https://alion.io/company/uspack","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milwaukee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":58000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4005},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-22T22:03:10Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-26T01:54:39Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The Operations Coordinator plays a critical role in supporting and executing delivery operations for healthcare clients within a fast-paced environment. This entry-level position is responsible for coordinating Independent Contractor (IC) couriers to ensure the timely and compliant transport of critical healthcare shipments. The coordinator ensures operational service excellence through communication, compliance oversight, and real-time problem-solving while adhering to healthcare industry standards such as HIPAA, FDA guidelines, and Good Distribution Practices (GDP). This position is ideal for someone detail-oriented, proactive, and committed to delivering service reliability in time-sensitive and regulated environments..\nTo perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nIndividual tasks shall include but not be limited to the following:\nEssential Duties and Responsibilities:\nMonitor dispatch boards to ensure route coverage, completed driver check-ins, and on-time delivery of healthcare shipments, including STAT and temperature-sensitive deliveries, within required delivery windows.\nCoordinate route assignments and changes, communicate updates promptly to Dispatch and Independent Contractors (ICs), and reconcile route sheets with shipment paperwork to identify and resolve discrepancies.\nProvide real-time support to ICs during active deliveries, troubleshoot service issues, and arrange backup STAT coverage as needed to maintain service continuity.\nAddress and escalate delivery delays, service interruptions, missing freight, client concerns, and compliance issues promptly to management, clients, and other appropriate stakeholders.\nReroute or personally execute deliveries as needed to address emergencies or critical service escalations.\nReceive, unpack, and inspect incoming shipments for accuracy, completeness, and damage.\nPick and pack orders accurately and efficiently according to shipment requirements.\nReview inventory regularly to ensure stored assets are organized, accurately accounted for, and free from defects or damage.\nInspect and document vehicle compliance with healthcare-specific requirements, including insulation, refrigeration, and required safety equipment.\nVerify IC compliance with HIPAA guidelines, PPE requirements, uniform and visible identification standards, and other customer-specific protocols.\nConduct cold chain compliance checks and document conditions for temperature-controlled shipments.\nMaintain accurate chain-of-custody records, delivery confirmations, and required compliance documentation to support customer requirements and audit readiness.\nComplete and submit daily client-specific service reports and compliance logs, and prepare route performance and exception reports as directed.\nAssist with sourcing and onboarding new ICs, ensuring required documentation is complete, current, and compliant with healthcare customer requirements.\nMaintain and track required IC documentation, including insurance, licenses, and background checks.\nFollow company procedures, safety guidelines, and applicable regulatory and customer requirements.\nMaintain a clean, safe, and organized work area in accordance with company and regulatory standards.\nPerform other duties as assigned.\nQualifications - Knowledge, Skills, and Abilities:\nFamiliarity with healthcare logistics practices, including HIPAA compliance, cold chain requirements, proper handling of medical specimens, and time-critical deliveries.\nAbility to understand and follow software applications, scanning procedures, and related operational processes.\nStrong attention to detail and ability to communicate clearly and effectively with drivers, customers, and healthcare clients.\nAbility to exercise independent judgment to plan, prioritize, and organize competing tasks and deadline-driven responsibilities.\nProactive, resourceful, and able to work effectively in a fast-paced, time-sensitive healthcare delivery environment.\nAbility to develop and maintain meaningful business relationships with customers.\nBasic proficiency with Microsoft Office applications, including Outlook, Excel, and Word.\nMust maintain a valid driver's license and a clean, functional vehicle.\nAbility to read small print.\nAbility to lift and move up to 75 pounds on occasion.\nAbility to work overtime as needed.\nQualifications - Experience, Education, Certificates, and Licenses:\nCollege Degree preferred OR High School Diploma/GED with equivalent relevant experience.\nCertifications such as Bloodborne Pathogens Training, HAZMAT Transportation, or Temperature-Controlled Packaging are a plus.\nPrevious experience in healthcare logistics, courier services, or supply chain support preferred.\nSix Sigma Green Belt Certification preferred.","description_format":"text","description_chars":5052,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Road Transport"],"lifecycle":[{"event":"open","at":"2026-10-22T22:04:39Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":28,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/uspack-operations-coordinator-7","json_url":"https://alion.io/job/uspack-operations-coordinator-7.json","meta":{"generated_at":"2026-10-26T04:59:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6670,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6830},"rest":"https://alion.io/mcp/rest/get_company?id=6830"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuspack-operations-coordinator-7"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuspack-operations-coordinator-7"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuspack-operations-coordinator-7"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uspack-operations-coordinator-7\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuspack-operations-coordinator-7"}]}