{"id":2772537,"url":"https://alion.io/job/ust-delivery-manager-it-infrastructure","title":"Delivery Manager - IT Infrastructure","company":{"id":1774626,"name":"UST","domain":"ust.com","url":"https://alion.io/company/ust-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"RippleHire","truth_index":{"grade":"B","score":75,"open_postings":134,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Thiruvananthapuram, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":44000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":20,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-08-28T00:00:00Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-26T08:56:18Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"Delivery Manager - IT Infrastructure &\nWe are seeking an experienced Delivery Manager to lead end-to-end IT Infrastructure Managed Services delivery for a large Financial Services organization. The role is responsible for ensuring operational excellence, service quality, SLA compliance, customer satisfaction, governance, risk management, and continuous improvement across enterprise infrastructure environments. The ideal candidate will bring strong expertise in Delivery Management and IT Infrastructure, along with proven experience managing large-scale enterprise operations and stakeholder relationships.\nLead end-to-end delivery of enterprise IT Infrastructure managed services across multiple technology towers.Ensure achievement of service level agreements (SLAs), key performance indicators (KPIs), and customer experience objectives.Manage and govern 24x7 infrastructure operations supporting mission-critical business environments.Oversee Incident, Problem, Change, Release, Capacity, and Availability Management processes in alignment with ITIL best practices.Drive service improvement initiatives focused on operational efficiency, stability, and customer satisfaction.Lead Major Incident Management activities and ensure timely root cause analysis and preventive actions.Establish effective delivery governance through regular operational, management, and executive reviews.Act as the primary point of contact for senior customer stakeholders and build trusted advisory relationships.Manage risks, compliance requirements, operational documentation, and audit readiness activities.Lead geographically distributed infrastructure teams, including people management, succession planning, employee engagement, and performance management.Drive infrastructure transformation initiatives focused on operational excellence and scalability.\nMonitor service performance, resource utilization, and financial targets related to managed services delivery.\nSupport disaster recovery planning, business continuity activities, and governance reviews.\nPromote automation and continuous improvement initiatives to enhance service quality and operational effectiveness.\nRequired Skills\nProficient\nDelivery Management\nIT Infrastructure\nExperience\n20-25 years of experience in IT Infrastructure Services.\nMinimum 10 years of experience in a Delivery Management role managing enterprise accounts.\nExperience managing large-scale enterprise infrastructure environments and multi-site operations.\nExperience supporting regulated Banking, Financial Services, Insurance (BFSI) or NBFC organizations.\nProven experience leading infrastructure transformation initiatives and managing geographically distributed teams.NBFC / Banking / Financial Services / Insurance (BFSI)Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.MBA preferred.ITIL v4 Managing Professional / ITIL ExpertPMP / PRINCE2TrivandrumCustomer Satisfaction (CSAT)Service AvailabilityMajor Incident ReductionMTTR ImprovementChange Success RateAudit & Compliance ScoresResource UtilizationFinancial Targets (Revenue & Margin)Employee Engagement and RetentionAt UST, you will work on large-scale digital transformation and enterprise technology programs for global clients. UST provides opportunities to collaborate with high-performing teams, leverage innovative technologies, build leadership capabilities, and accelerate career growth in a culture focused on continuous learning, customer success, and innovation.","description_format":"text","description_chars":3510,"description_truncated":false,"requirements":{"experience_years_min":20,"management_years_min":10,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-10-17T06:49:13Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.48,"p_room":0.28,"age_days":59,"expected_fill_days":29,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/ust-delivery-manager-it-infrastructure","json_url":"https://alion.io/job/ust-delivery-manager-it-infrastructure.json","meta":{"generated_at":"2026-10-26T09:27:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12796,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1774626},"rest":"https://alion.io/mcp/rest/get_company?id=1774626"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fust-delivery-manager-it-infrastructure"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fust-delivery-manager-it-infrastructure"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fust-delivery-manager-it-infrastructure"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ust-delivery-manager-it-infrastructure\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fust-delivery-manager-it-infrastructure"}]}