{"id":2772121,"url":"https://alion.io/job/ust-desktop-support-engineer","title":"Desktop Support Engineer","company":{"id":1774626,"name":"UST","domain":"ust.com","url":"https://alion.io/company/ust-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"RippleHire","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Thiruvananthapuram, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-17T19:40:16Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Key Responsibilities:\nExperience with Dell & HP laptops, HP network printers, iPhones MAC\"\nExcellent technical troubleshooting skills in windows11 MacLinux.\nAbility to install hardware components peripherals on OEM laptops & desktops in a business environment.\nReviewing, resolving and closing tickets in the ServiceNow queue. • Arrange for repairs by vendors OEM and external repair facilities as necessary.\nPerforming moves, adds and changes of software and hardware for all endpoints.\nDiagnose, resolve and follow through on computer malfunction.\nInstallation/troubleshooting software in systems and equipment problems or malfunctions.\nIdentifying causes and recommending solutions.\nExcellent technical troubleshooting skills windows11 MacLinux.\nAbility to install hardware components peripherals on OEM laptops & desktops in a business environment.\nGeneral knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing & deploying.\nQualifications and Experience:\nDegree or coursework in computer studies and/or information technology. • Good telephone and interpersonal skills is a must.\nAbility to troubleshoot and resolve hardware & OS problems on endpoints • Exposure to Windows OS Mac OS & Linux; in depth knowledge of Windows10 11 and Microsoft Office products.\nAbility to install hardware components peripherals on OEM laptops & desktops in a business environment.\nGeneral knowledge of AD, DNS and DHCP, as well has how to create file share structures and network computers together into a companywide domain.\nHave an understanding of networking concepts and practice.\nGeneral knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing & deploying.\nAwareness of EDR solutions & patching\nExperience with Dell & HP desktops and laptops, HP network printers, iPhones MAC\"\nExperience MS Intune & O365 Skills and Attributes:\nStrong interpersonal and communication skills\nHighly motivated with the ability to comprehend complex issues rapidly and aid in producing technically credible solutions\nGood timekeeping for projects and required deadlines\nAbility to multi-task - such as projects requiring opposing skills and work environments\nAbility to prioritize tasks and workload\nClear precise attitude with methodical attention to detail\nTelephony soft skills\nMentoring and training of co-workers at all levels of competence","description_format":"text","description_chars":2380,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-10-17T06:42:33Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.465,"p_room":0.55,"age_days":17,"expected_fill_days":14,"reasons":["conf:2","win:tail","comp:brand"],"computed_at":"2026-10-17T22:22:59Z"},"pay":null,"html_url":"https://alion.io/job/ust-desktop-support-engineer","json_url":"https://alion.io/job/ust-desktop-support-engineer.json","meta":{"generated_at":"2026-10-17T22:22:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":236,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1774626},"rest":"https://alion.io/mcp/rest/get_company?id=1774626"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fust-desktop-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fust-desktop-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fust-desktop-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ust-desktop-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fust-desktop-support-engineer"}]}