{"id":3677504,"url":"https://alion.io/job/ust-developer-iii-enterprise-solutions-servicenow-itsm-itam","title":"Developer III - Enterprise Solutions - ServiceNow ITSM, ITAM","company":{"id":1774626,"name":"UST","domain":"ust.com","url":"https://alion.io/company/ust-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"RippleHire","truth_index":{"grade":"B","score":76,"open_postings":95,"ghost_share":0,"stale_share":0.979,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"IAM","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"Rest API","optional":true},{"name":"SOAP","optional":true}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-12T05:29:18Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Job Title: ServiceNow Developer Location: All UST Locations Experience: 6+ years of hands-on ServiceNow development experience Employment Type: Full-Time / Contract Job Summary: We are seeking an experienced ServiceNow Developer with strong hands-on expertise across Identity and Access Management (IAM), IT Service Management (ITSM), Hardware Asset Management (HAM), and Employee Center. The ideal candidate will be responsible for designing, developing, customizing, and maintaining ServiceNow solutions while ensuring platform stability, security, and optimal user experience. This role requires deep technical knowledge, strong problem-solving skills, and the ability to work closely with business stakeholders, architects, and cross-functional teams. ________________________________________ Key Responsibilities: ServiceNow Development & Customization\nDesign, develop, and implement solutions across IAM, ITSM, HAM, and Employee Center modules.\nBuild and customize catalog items, workflows, Flow Designer flows, and approvals to support business processes.\nDevelop and maintain Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions.\nConfigure and customize Employee Center portals, pages, widgets, and knowledge integration to enhance employee self-service. ________________________________________ IAM (Identity and Access Management)\nImplement and enhance user access request workflows, role assignments, group management, and approvals.\nIntegrate IAM processes with HR onboarding/offboarding and ITSM request fulfillment.\nEnsure compliance with security policies, segregation of duties (SoD), and audit requirements.\nTroubleshoot and resolve access-related issues and automate identity lifecycle processes. ________________________________________ ITSM\nCustomize and support Incident, Problem, Change, Request, Knowledge, and CMDB processes.\nConfigure SLAs, notifications, assignment rules, and escalation mechanisms.\nImprove operational efficiency through automation and best-practice ITIL-aligned processes.\nSupport ITSM reporting, dashboards, and continuous service improvement initiatives. ________________________________________ HAM (Hardware Asset Management)\nConfigure and enhance hardware asset lifecycle management including procurement, receiving, stockroom, deployment, maintenance, and disposal.\nMaintain asset models, CI relationships, and integrations with CMDB.\nAutomate asset tracking, audits, and reconciliation processes.\nEnsure accurate asset data to support compliance, financial reporting, and operational needs. ________________________________________ Employee Center\nDesign and configure Employee Center experiences for HR and IT services.\nCustomize pages using UI Builder, widgets, branding, and content management.\nIntegrate knowledge articles, catalog items, and workflows for a seamless employee experience.\nOptimize search, navigation, and personalization features. ________________________________________ Platform Administration & Governance\nManage roles, ACLs, update sets, data policies, notifications, and system properties.\nPerform code reviews, unit testing, and support UAT and production deployments.\nEnsure adherence to ServiceNow best practices, security standards, and SDLC processes.\nTroubleshoot performance issues and provide root-cause analysis. ________________________________________ Required Skills & Qualifications:\n6+ years of hands-on ServiceNow development experience.\nMandatory hands-on expertise in: o IAM (Identity and Access Management) o ITSM o HAM (Hardware Asset Management) o Employee Center\nStrong scripting skills in JavaScript and ServiceNow Glide APIs.\nExperience with Flow Designer, Service Portal / Employee Center, and UI Builder.\nStrong understanding of CMDB, asset lifecycle management, and data modeling.\nExperience working in Agile/Scrum environments. ________________________________________ Nice-to-Have Skills:\nExperience with Integrations (REST, SOAP, IntegrationHub).\nExposure to HRSD, SAM, or Discovery modules.\nFamiliarity with ATF (Automated Test Framework).\nITIL v3/v4 certification. ________________________________________ Certifications (Preferred):\nServiceNow Certified System Administrator (CSA)\nServiceNow Certified Application Developer (CAD)\nImplementation Specialist certifications in ITSM, IAM, or ITAM ________________________________________ Soft Skills:\nStrong communication and stakeholder management skills\nAbility to work independently and lead technical discussions\nDetail-oriented with strong analytical and troubleshooting abilities\nProactive and collaborative team player","description_format":"text","description_chars":4605,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-11-03T11:44:15Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely 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