{"id":2771805,"url":"https://alion.io/job/ust-end-user-support-analyst-white-glove-vip-support-associate-iii-cloud-infrastructure-services","title":"End User Support Analyst- White glove -VIP (Support Associate III - Cloud Infrastructure Services)","company":{"id":1774626,"name":"UST","domain":"ust.com","url":"https://alion.io/company/ust-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"RippleHire","truth_index":{"grade":"B","score":75,"open_postings":137,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":65000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-21T16:20:50Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"End User Support Analyst- Trading Applications- Application Support Analyst- White glove -VIP Support\nUST is currently recruiting an End User Support Analyst with experience working with Trading applications who has excellent communication and customers service skills to support VIP users working in our London office.\nLocation LondonPermanent position About the role\nThe successful candidate will high-touch one to one white glove End User Support with focus on trader workflow continuity, rapid restoration, and professional stakeholder management. \nYou will operate at L2/L3 support, resolving complex issues, reducing repeat incidents, and improving service stability while maintaining a premium end-user experience.\nWhat you need:\n Proven ability supporting trading applications (order/execution platforms, market data tools, trade lifecycle tooling) in a time-critical setting. Strong incident triage around:(application performance and latency symptoms (user perception vs actual service health, profile/session issues, permissions/access and entitlement-related failures, working with app owners) Excellent first principles troubleshooting:( isolate user/device/network/app dependency quickly) Concierge-style engagement: (proactive, calm, discreet, and time-aware) Ability to support 13 VIP users with extended service expectations (rapid response and frequent status updates Strong communication discipline:(Translates technical details into business impact language, Professionalism in sensitive environments)\nTechnical skills\nTrading Application Support -Experience supporting trading platforms, market data tools; strong incident triage; latency and performance troubleshooting.\nAV/VC Support- Support for AV, Teams, multi-monitor setups, cameras, mics, docking stations; root-cause troubleshooting.\nMicrosoft Endpoint Management- Intune compliance, policy, app deployment; Autopilot basics; device registration troubleshooting.Azure/Entra ID Fundamentals- Device identity, authentication flow, Conditional Access awareness, MFA troubleshooting.Office 365 Suite - Advanced Outlook/Teams/OneDrive troubleshooting including profiles, indexing, add-ins, connectivityWindows 10/11- Drivers, profiles, performance, printing, BitLocker recovery.Mobile Device Support - MDM onboarding, Apple Business Manager, DEP, iOS expertise.","description_format":"text","description_chars":2336,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-10-17T06:35:48Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.626,"p_room":1,"age_days":6,"expected_fill_days":23,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/ust-end-user-support-analyst-white-glove-vip-support-associate-iii-cloud-infrastructure-services","json_url":"https://alion.io/job/ust-end-user-support-analyst-white-glove-vip-support-associate-iii-cloud-infrastructure-services.json","meta":{"generated_at":"2026-10-21T17:52:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25224,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1774626},"rest":"https://alion.io/mcp/rest/get_company?id=1774626"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fust-end-user-support-analyst-white-glove-vip-support-associate-iii-cloud-infrastructure-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fust-end-user-support-analyst-white-glove-vip-support-associate-iii-cloud-infrastructure-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fust-end-user-support-analyst-white-glove-vip-support-associate-iii-cloud-infrastructure-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ust-end-user-support-analyst-white-glove-vip-support-associate-iii-cloud-infrastructure-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fust-end-user-support-analyst-white-glove-vip-support-associate-iii-cloud-infrastructure-services"}]}