{"id":2772203,"url":"https://alion.io/job/ust-end-user-support-specialist-associate-ii-cloud-infrastructure-services","title":"End User Support Specialist (Associate II - Cloud Infrastructure Services)","company":{"id":1774626,"name":"UST","domain":"ust.com","url":"https://alion.io/company/ust-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"RippleHire","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":93000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Incident Management","optional":true}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-18T19:02:30Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"End User Support Specialist\nWe’re seeking a proactive and technically skilled End User Support Specialist to join our IT team in London.\nLocation LondonPermanentAbout the Role\nWe are looking for a proactive and skilled End User Services (EUS) Specialist to deliver high-quality, hands-on IT support to employees across the organization. This role involves managing the full lifecycle of end-user devices, handling incidents and service requests, driving continuous improvement, and collaborating with cross-functional IT teams to ensure technology runs smoothly and users remain productive.\nThe ideal candidate will have a strong technical background, excellent customer service skills, and a passion for operational excellence.\nKey Responsibilities:\nEnd User Support & Hardware Lifecycle Provide Level 1 & 2 support for desktops, laptops, mobile devices, printers, and peripherals.Manage IMACD (Install, Move, Add, Change, Dispose) processes and hardware lifecycle including procurement, provisioning, upgrades, and secure disposal.Maintain accurate asset inventory and compliance with hardware and software standards.Provide high-touch support to VIP users and operate on-site Tech Bars for walk-in IT support.Incident, Service & Problem Management Respond to and resolve incidents, service requests, and access-related issues within SLA.Collaborate with cross-functional teams on issue resolution, escalation, and documentation.Software & Technology Integration Install, configure, and troubleshoot software applications including Microsoft 365, endpoint security tools, remote access (VPN), collaboration tools, and OSDeliver audio/video and hybrid meeting room support including Zoom, Microsoft Teams, Cisco Webex, etc.\nUser Lifecycle & Access Support Handle onboarding/offboarding IT tasks including account provisioning and building access requests.\nSupport compliance with identity management, security policies, and user provisioning guidelines.\nProactive User Engagement Conduct regular floor walks to offer in-person support and gather feedback.\nOperate Tech Bar/Walk-in Centers to provide real-time support and improve user satisfaction.\nPromote IT awareness and digital adoption among end users.\nQualifications & Skills:\nBachelor’s degree in information technology, Computer Science, or related field. Experience in End User Computing, Desktop Support, or IT Helpdesk roles.\nHands-on knowledge of Windows 10/11, macOS, Microsoft 365, Active Directory, Intune/SCCM.\nFamiliarity with ITSM tools like ServiceNow, Remedy, or similar platforms.\nUnderstanding of ITIL processes (Incident, Problem, Change, Knowledge, Capacity Management).Experience in A/V support, collaboration tools, endpoint security, and remote troubleshooting.Basic understanding of networking, infrastructure, and telecom concepts. Strong interpersonal and communication skills with a focus on user experience.Preferred Certifications: ITIL Foundation Microsoft Certified: Modern Desktop Administrator Associate CompTIA A+ / Network+ Any Automation/Scripting certifications (PowerShell, Python, etc.) is a plus Work EnvironmentAsset Management, Incident Management, ServiceNow, Infrastructure Support","description_format":"text","description_chars":3180,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-10-17T06:42:33Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.511,"p_room":0.45,"age_days":25,"expected_fill_days":14,"reasons":["conf:0","win:tail","comp:brand"],"computed_at":"2026-10-18T19:52:01Z"},"pay":null,"html_url":"https://alion.io/job/ust-end-user-support-specialist-associate-ii-cloud-infrastructure-services","json_url":"https://alion.io/job/ust-end-user-support-specialist-associate-ii-cloud-infrastructure-services.json","meta":{"generated_at":"2026-10-18T19:52:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23975,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1774626},"rest":"https://alion.io/mcp/rest/get_company?id=1774626"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fust-end-user-support-specialist-associate-ii-cloud-infrastructure-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fust-end-user-support-specialist-associate-ii-cloud-infrastructure-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fust-end-user-support-specialist-associate-ii-cloud-infrastructure-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ust-end-user-support-specialist-associate-ii-cloud-infrastructure-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fust-end-user-support-specialist-associate-ii-cloud-infrastructure-services"}]}