Lead I - Software Testing (QA Engineer – ServiceNow (SIT, ATF Regression & UAT)

QA Engineer - ServiceNow (SIT, ATF Regression & UAT)

Role Summary UST is seeking an experienced QA Engineer - ServiceNow to support one of the leading healthcare organizations in the United States. The ideal candidate will have 5-7 years of experience in software quality assurance and testing, with strong expertise in ServiceNow testing, SIT (System Integration Testing), ATF (Automated Test Framework) regression testing, migration validation, UAT support, defect management, deployment validation, and post-production hypercare activities. The candidate will be responsible for ensuring end-to-end quality across ServiceNow implementations through comprehensive test planning, execution, automation, validation, and stakeholder coordination.

Key Responsibilities

Develop and maintain test strategies, test plans, test scenarios, and test cases across project phases.

Execute System Integration Testing (SIT) and ATF regression testing for ServiceNow applications and platform enhancements.

Review, refine, and execute Codon-generated ATF scripts and SIT test cases to ensure quality and completeness.

Validate data migration loads, reconciliation processes, and overall data integrity.

Support User Acceptance Testing (UAT) by coordinating with business stakeholders, validating outcomes, and resolving issues.

Manage defect lifecycle activities including logging, triage, prioritization, retesting, and closure.

Perform deployment validation and support post-production hypercare activities.

Collaborate closely with development, business, and platform teams to ensure successful release delivery.

Prepare test execution reports, quality metrics, and status updates for stakeholders.

Required Qualifications

• 5-7 years of experience in QA, software testing, or quality engineering.
• Hands-on experience with SIT, regression testing, UAT, and defect management.
• Strong experience with ServiceNow Automated Test Framework (ATF).
• Expertise in test planning, test case design, test execution, and test reporting.
• Experience in data migration validation, reconciliation testing, and data quality assurance.
• Strong knowledge of defect tracking tools and root cause analysis.
• Experience supporting release validation, deployment testing, and hypercare activities.
• Excellent communication, analytical, and stakeholder management skills.

ServiceNow Technical Skills

• Hands-on experience with ServiceNow platform testing and validation.
• Knowledge of ITSM, CMDB, Discovery, Service Mapping, and Event Management.
• Working knowledge of JavaScript, Business Rules, Client Scripts, Script Includes, and Flow Designer.
• Experience validating REST/SOAP integrations and end-to-end workflows.
• Understanding of ServiceNow data migration, scripting, cutover, and reconciliation processes.
• Familiarity with ServiceNow development and configuration concepts to support effective test design and troubleshooting.

  Preferred Skills

  Experience testing large-scale ServiceNow implementations and platform upgrades.

  Knowledge of ITSM and ITOM processes.

  Experience working in Agile/Scrum delivery environments.

  ServiceNow certifications or testing certifications are a plus.

  Exposure to healthcare domain applications and compliance requirements is desirable.

  Education

  Bachelor’s degree in Computer Science, Information Technology, Business, or a related field, or an equivalent combination of education and professional experience.