Production Support IT Computer Operator/Analyst

Production Support IT Computer Operator/Analyst

The Role

UST is searching for an experienced and skilled Level 2 Production Support IT Computer Operator/Analyst to join our dedicated IT Operations team.

This critical role focuses on ensuring the enhanced stability, efficiency, and reliability of our production systems and applications through advanced monitoring, in-depth troubleshooting, and proactive problem management.

What You’ll Do

··Monitor and maintain the health of critical production systems, applications, Tidal job scheduler workflows, Informatica sessions, and overall infrastructure using advanced monitoring tools

··Perform advanced triage and in-depth troubleshooting of incidents related to database monitoring, infrastructure monitoring, application performance, and batch processing

·Analyze and resolve complex job failures in Tidal job scheduler and Informatica workflows, including detailed log analysis and data investigation

·Execute complex, documented recovery procedures and contribute to the development and refinement of runbooks and operational best practices

·Utilize ServiceNow extensively for incident management, problem management, change tracking, and knowledge base contributions

··Use JIRA for tracking complex tasks, problem tickets, or collaborating on operational improvement projects

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

·3-5+ years of experience in an IT production support, systems analyst, or advanced computer operator role

·Demonstrated ability to work effectively in a 24x7 shift environment, including nights, weekends, and holidays

··Significant experience with pre-adjudication claims processing environments or complex healthcare IT systems

·Strong hands-on experience with job scheduling tools, specifically Tidal job scheduler, including advanced scheduling and troubleshooting

·In-depth knowledge of ETL tools like Informatica (PowerCenter, IICS) and their operational monitoring and troubleshooting

·Intermediate to advanced proficiency in SQL, with experience in writing complex queries and understanding database concepts for effective database monitoring and issue resolution

·Extensive experience with IT Service Management tools like ServiceNow, including problem management and change management modules

··Proficiency with JIRA or similar tools for agile task management and issue tracking

·Advanced skills with the MS Office suite, including data analysis in Excel and process diagramming

·Comprehensive experience with a variety of enterprise monitoring tools for applications, databases, and infrastructure monitoring (e.g., Datadog, Splunk, Precise, Azure Monitor)

·Proven ability in advanced troubleshooting, root cause analysis, and performing impactful trend analysis

·Excellent communication, interpersonal, and documentation skills

··Ability to work independently with minimal supervision and as part of a collaborative team

·Experience in creating, maintaining, and improving operational documentation and runbooks

·Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred)

·Relevant certifications such as ITIL Foundation/Intermediate, CompTIA A+/Network+/Server+, Informatica, or SQL certifications (preferred)

·Experience with scripting languages such as PowerShell, Python, or Bash for automation (preferred)

··Familiarity with cloud platforms (Azure, AWS, GCP) and their monitoring services (preferred)

·Experience in mentoring or providing guidance to junior team members (preferred)

·Health care experience is a must

·Claims experience is preferable

Location & Compensation

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Remote-US

Compensation Range: $55,000-$83,000

Who We Are

Since 1999, UST has worked side by side with the world’s best companies to make a powerful impact through transformation. Headquartered in the United States, UST is powered by technology, driven by AI, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes. With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients’ organizations—delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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