Project Manager I :: DevOps Operations Project Manager

UST • Information Technology • IT Consulting & Digital Transformation • 1 day ago
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Salary
≈ $14k – $28k per year (Estimated)
Location
In office (Thiruvananthapuram)
Seniority
Staff · 8+ years exp

Confirmed on the employer's own hiring board on Oct 23, 2026. First seen by Alion on Oct 22, 2026. UST scores B on the Alion truth index.

Overview
Company
Impact
Profile match

UST

UST is a leading global digital technology and transformation services company that provides innovative solutions to enterprise clients worldwide. Headquartered in Aliso Viejo, California, the firm specializes in digital consulting, cloud infrastructure, product engineering, and cybersecurity. Founded in 1998, it partners with major organizations across diverse industries to accelerate technological modernization and build agile, scalable business models.
ust.com • HQ: Aliso Viejo, United States • Information Technology • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • 5000+ employees • Est. 1998
Tech stack of UST

Client & Stakeholder Management
  • Strong customer-facing experience (Mandatory)
  • Enterprise client relationship management
  • Executive-level stakeholder communication and governance management
  • Escalation management and resolution
  • Service review and client governance meetings

    Project & Operations Management
  • 8+ years of experience in Project Management, Program Management, Service Delivery, or Operations Management
  • Project planning, execution, and delivery management
  • Risk management and mitigation
  • Resource and stakeholder management
  • SLA/KPI tracking and operational governance
  • Incident, Problem, Change, and Release Management
  • Production support and operational excellence

    Technical Skills
  • API Development & API Management (REST, SOAP, Microservices)
  • Cloud Platforms: Azure, AWS, or GCP
  • DevOps practices and CI/CD pipelines
  • Application Support & Production Support
  • SDLC, Agile, and ITIL processes

    Tools & Technologies
  • ServiceNow
  • Jira
  • Azure DevOps
  • Confluence
  • Jenkins / GitHub Actions / GitLab CI/CD / Bamboo

    Cloud & Platform Technologies
  • Kubernetes
  • Docker
  • Containerized environments
  • Site Reliability Engineering (SRE) concepts

    Monitoring & Observability
  • Splunk
  • Dynatrace
  • Grafana
  • Prometheus
  • AppDynamics
  • Datadog

    Domain Experience
  • Telecom
  • Healthcare
  • BFSI
  • Retail
  • Enterprise Digital Platforms

    Program Exposure
  • Cloud Transformation Programs
  • Application Modernization Initiatives
  • Digital Engineering Programs
  • Global delivery and distributed support models

    • Certifications

    • PMP
    • PRINCE2
    • Certified Scrum Master (CSM)
    • Agile Certifications
    • ITIL Certification

    Key Responsibilities

    • Manage end-to-end operational programs and projects.
    • Lead client governance calls, service reviews, and executive presentations.
    • Drive SLA/KPI compliance and operational excellence.
    • Coordinate with Engineering, DevOps, Cloud, SRE, and Support teams.
    • Manage production support, escalations, and RCA activities.
    • Oversee releases, deployments, and operational readiness.
    • Ensure customer satisfaction and continuous service improvement initiatives.

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