{"id":3957209,"url":"https://alion.io/job/ust-project-manager-i-servicenow-project-manager","title":"Project Manager I - (Servicenow Project Manager)","company":{"id":1774626,"name":"UST","domain":"ust.com","url":"https://alion.io/company/ust-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"RippleHire","truth_index":{"grade":"B","score":76,"open_postings":95,"ghost_share":0,"stale_share":0.979,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure DevOps","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"Waterfall","optional":false},{"name":"Azure","optional":true}],"status":"closed","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T12:47:53Z","board_verified":false,"closed_at":"2026-11-11T12:47:53Z","days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"Role Overview We are seeking an experienced ServiceNow Project Manager to lead end-to-end delivery of complex ServiceNow ITSM and CSM projects. The ideal candidate will have strong experience in program governance, stakeholder management, project planning, financial management, and managing cross-functional onshore/offshore delivery teams. Key ResponsibilitiesManage end-to-end delivery of ServiceNow ITSM and CSM projects, from initiation and planning through implementation, go-live, and closure.Drive project planning, execution, monitoring, governance, and delivery management activities.Collaborate with business stakeholders, product owners, architects, and technical teams to define project scope, objectives, priorities, and deliverables.Develop and maintain detailed project plans, milestones, delivery schedules, dependencies, and resource plans.Track project progress and proactively manage risks, issues, dependencies, and mitigation plans.Manage project budgets, financial forecasts, resource allocations, capacity, and delivery schedules.Establish strong program governance, including RAID management, change control, status reporting, KPIs, and delivery metrics.Facilitate steering committee and governance meetings and provide clear status updates, risks, escalations, and recommendations to senior leadership.Ensure adherence to ServiceNow best practices, platform governance standards, and delivery methodologies.Coordinate delivery across onshore/offshore teams, vendors, partners, and external stakeholders.Work closely with ServiceNow architects and technical teams to manage integrations, releases, upgrades, testing, deployment, and production readiness.\nManage multiple projects/workstreams and ensure alignment with overall program objectives, business priorities, and transformation roadmap.\nDrive continuous improvement initiatives, process optimization, and delivery efficiency across ServiceNow programs.\nSupport change management, stakeholder communication, release planning, and successful transition of solutions into production.\nRequired Skills & Experience\nStrong experience as a Program Manager/Project Manager leading ServiceNow implementations or transformation programs.\nStrong working knowledge of ServiceNow ITSM and CSM.\nExperience managing large-scale or complex ServiceNow implementation, enhancement, migration, or transformation projects.\nStrong knowledge of Agile, Scrum, Waterfall, and hybrid delivery methodologies.Experience with project governance, RAID management, budgeting, resource planning, forecasting, and executive reporting.Proven ability to manage multiple workstreams, cross-functional teams, and onshore/offshore delivery models.Strong stakeholder management experience working with senior leadership, business teams, product owners, architects, developers, vendors, and external partners.Excellent communication, presentation, negotiation, problem-solving, and leadership skills.Experience using tools such as Jira, Azure DevOps, MS Project, or similar project/program management tools is preferred. PMP, PRINCE2, Scrum/Agile, ITIL, or ServiceNow certifications would be an advantage.","description_format":"text","description_chars":3149,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-11-09T09:29:20Z"},{"event":"close","at":"2026-11-11T12:47:53Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/ust-project-manager-i-servicenow-project-manager","json_url":"https://alion.io/job/ust-project-manager-i-servicenow-project-manager.json","meta":{"generated_at":"2026-11-11T14:05:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25878,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1774626},"rest":"https://alion.io/mcp/rest/get_company?id=1774626"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fust-project-manager-i-servicenow-project-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fust-project-manager-i-servicenow-project-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fust-project-manager-i-servicenow-project-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ust-project-manager-i-servicenow-project-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fust-project-manager-i-servicenow-project-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3957209}},{"tool":"search_jobs","arguments":{"company":"ust.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3957209},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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