Senior Lab Technician

UST • Information Technology • IT Consulting & Digital Transformation • Bachelor's Degree • Python • PowerShell • Bash • 8 hours ago
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Location
In office
Seniority
Senior

Confirmed on the employer's own hiring board on Oct 22, 2026. First seen by Alion on Oct 22, 2026. UST scores B on the Alion truth index.

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UST

UST is a leading global digital technology and transformation services company that provides innovative solutions to enterprise clients worldwide. Headquartered in Aliso Viejo, California, the firm specializes in digital consulting, cloud infrastructure, product engineering, and cybersecurity. Founded in 1998, it partners with major organizations across diverse industries to accelerate technological modernization and build agile, scalable business models.
ust.com • HQ: Aliso Viejo, United States • Information Technology • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • 5000+ employees • Est. 1998
Tech stack of UST

Job Summary:

UST is looking for a Lab Technicianto support remote troubleshooting, recovery, and operation of Client validation and engineering environments. The role focuses on maintaining platform availability, resolving hardware, firmware, OS, and infrastructure issues, and supporting stable 24×5 remote lab operations.

Key Responsibilities:

  • Troubleshoot and resolve platform boot failures, qualification issues, infrastructure outages, firmware problems, and system availability issues.
  • Perform remote diagnostics and recovery using SSH, KVM, GTA Toolkit, monitoring dashboards, and engineering tools.
  • Monitor lab systems and restore unavailable or malfunctioning platforms.
  • Investigate recurring technical issues and support root-cause analysis.
  • Coordinate technical escalations with engineering, validation, and infrastructure teams.
  • Develop and maintain troubleshooting and recovery procedures.
  • Identify recurring failure patterns and recommend preventive improvements.
  • Mentor junior technicians and share troubleshooting best practices.
  • Support continuous service availability and operational excellence across 24×5 remote support operations.

    Required Skills & Experience:

  • Experience in lab operations, validation, technical support, or system troubleshooting.
  • Strong knowledge of hardware, operating systems, firmware, and basic networking.
  • Hands-on experience with Linux, SSH, and KVM.
  • Experience troubleshooting boot, hardware, firmware, and system availability issues.
  • Ability to analyze logs, diagnostic information, and monitoring data.
  • Strong problem-solving, documentation, and communication skills.
  • Ability to work effectively with distributed engineering and support teams.

    • Preferred Skills:

    • Experience in hardware validation, semiconductor, test, or engineering lab environments.
    • Experience with GTA Toolkitor similar engineering tools.
    • Knowledge of BIOS/UEFI, firmware, OS imaging, and platform recovery.
    • Basic scripting or automation knowledge using Python, Bash, or PowerShell.
    • Experience mentoring junior technical team members.

    Education:

    Bachelor’s degree or technical qualification in Computer Engineering, Electronics, IT, Computer Science, or a related field, or equivalent relevant professional experience.

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