{"id":2771871,"url":"https://alion.io/job/ust-service-desk-engineer","title":"Service desk Engineer","company":{"id":1774626,"name":"UST","domain":"ust.com","url":"https://alion.io/company/ust-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"RippleHire","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Thiruvananthapuram, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":18000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-12T00:00:00Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-18T12:31:07Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"The engineer will work as part of a team that interfaces primarily by telephone with USsociates to deliver technical support to all IT systems in UST.\nThe role primarily includes taking first line calls and other customer contact; therefore excellent written English and a professional telephone manner is essential.\nThis is an ideal role for someone that is friendly and has a good degree of common sense.\nThe ideal candidate must be able to troubleshoot well and learn new skills quickly.\nThey must be polite and professional and have the desire to success; as this is a role where they can progress their career if they prove themselves.\nWe are looking for a dedicated team member who can be depended upon.\nKey Responsibilities:\nTo interface by telephone, email, chat and web console with end users\nProvide excellent service to customers and set expectations based on agreed processes To manage all tickets, to agreed Target Response and Resolution times To work in shift pattern and be flexible To ‘own’ customer issues through to resolution and to recognise when to escalate At a minimum, meet expectations of position relating to performance metrics\nDemonstrate high level of proficiency in Microsoft Office Suite of applications, specifically; Word, Excel & Project Pursue continuing education and remain current on technology applicable to position.\nResponsibilities:\nExcellent customer service Excellent communication skills (verbal and written) Flexible attitude Use initiative and be pro-active. Self-motivated, detail-oriented and organized.\nTake ownership/responsibility for own work Professional behaviour Problem solver Skills and Attributes\nHave knowledge of the Internet and common application and connectivity protocols\nExperience of all Windows OS Knowledge of UNIX would be useful Ability to prioritise tasks and workload Clear precise attitude with methodical attention to detail Knowledge and experience of Service Now\nFluent in English (spoken and written)\nQualifications and Experience:\nGraduate Level or equivalent experience IT related degree desirable and an advantage but not a pre-requisite\nMinimum of 1 year of experience in relevant Support environment or customer facing role.","description_format":"text","description_chars":2208,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-10-17T06:35:48Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.752,"p_room":0.9,"age_days":6,"expected_fill_days":14,"reasons":["conf:0","win:mid","comp:junior,brand"],"computed_at":"2026-10-18T12:51:33Z"},"pay":null,"html_url":"https://alion.io/job/ust-service-desk-engineer","json_url":"https://alion.io/job/ust-service-desk-engineer.json","meta":{"generated_at":"2026-10-18T12:51:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19039,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1774626},"rest":"https://alion.io/mcp/rest/get_company?id=1774626"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fust-service-desk-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fust-service-desk-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fust-service-desk-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ust-service-desk-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fust-service-desk-engineer"}]}