{"id":3615363,"url":"https://alion.io/job/usta-case-coordinator-integrity-systems","title":"Case Coordinator, Integrity Systems","company":{"id":1754459,"name":"USTA","domain":"usta.com","url":"https://alion.io/company/usta-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false},{"name":"Google Sheets","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-02T16:16:05Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-07T06:33:53Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Who We Are\nWe are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.\nWhy Work for the USTA?\nWe are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!\nThe Role\nThe USTA’s Safe Play program promotes a positive, safe environment where tennis players of all ages thrive. The USTA combines comprehensive training, background screening, and clear policies to implement standards for athlete safety. The Case Coordinator, Integrity Systems maintains administrative oversight of the Clue case management platform which includes managing the athlete safety matter records related to the Safe Play program as well as supporting USTA Sectional Associations use of the system for grievance management and administration. The Case Coordinator, Integrity Systems will enter data and maintain data integrity within the Clue system to ensure comprehensive maintenance of all matters and grievances being input into the system.\nClue Case Management Platform Administration for Grievance Matters\nAdminister Clue system user licenses based on Sectional Association needs and requests. \nHost training webinars for new Sectional Association staff accessing the system, serving as the internal “subject matter expert” and primary administrative resource for the Clue platform.\nFormulate and generate monthly, quarterly, and ad-hoc case management reports from the Clue database for Sectional Association leadership.\nSafe Play Matter Case Administration\nOpen and close case files for athlete safety reports and matters within the Clue case management platform. \nIssue standard notices, status updates, and routine communications to matter participants.\nManage the receipt, analysis, processing, indexing, and electronic archiving of all case documentation and correspondence.\nFormulate and generate monthly, quarterly, and ad-hoc case management reports from the Clue database for department leadership\nPerform other administrative duties as assigned \nSpecial Projects as assigned\nWho You Are\n1-3 years of experience managing a case management platform, preferably for a law firm or analogous not-for-profit. \nAbility to exercise discretion in working with highly confidential and sensitive information and correspondence. \nMust be objective, compassionate, and a good listener.\nStrong research and analytical skills.\nMust be extremely detail-oriented and possess strong communication, organizational and multi-tasking skills.\nSelf-starter with strong sense of ownership and involvement, and ability to prioritize is critical.\nExcellent writing skills and ability to draft correspondence, grammar, spelling and punctuation.\nCustomer service oriented. \nAbility to interact with all levels of management.\nProfessional demeanor and strong interpersonal and communications skills.\nExcellent command of MS Office (Word, Excel, and PowerPoint) and Google Business Suite (Gmail, Google Hangouts, and Google Sheets). \nPosition is considered non-exempt.\nThis position is designated as \"hybrid/flex\" in New York, NY or Purchase, NY. During the onboarding process (approximately 4-6 months), this position will be located in Purchase, New York.\nWhat We Offer\nAt the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!\nFlexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.\nComprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.\nTime to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.\n Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement, per academic year.\nMental and emotional wellness: Resources for overall well-being including mental health and meditation benefits.\nOther cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.\nThe expected range for the base salary for this position is $53,000 - 60,000 and overtime eligible. This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.\nCome One, Come All\nWe strongly encourage you to apply if you’re interested; we'd love to learn how you can “serve” our team with your unique experience!\nUSTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.","description_format":"text","description_chars":5930,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":1,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports Organizations"],"lifecycle":[{"event":"open","at":"2026-11-02T16:16:05Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":31,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/usta-case-coordinator-integrity-systems","json_url":"https://alion.io/job/usta-case-coordinator-integrity-systems.json","meta":{"generated_at":"2026-11-07T08:12:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4382,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1754459},"rest":"https://alion.io/mcp/rest/get_company?id=1754459"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fusta-case-coordinator-integrity-systems"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fusta-case-coordinator-integrity-systems"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fusta-case-coordinator-integrity-systems"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/usta-case-coordinator-integrity-systems\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fusta-case-coordinator-integrity-systems"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3615363}},{"tool":"search_jobs","arguments":{"company":"usta.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3615363},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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