{"id":2202040,"url":"https://alion.io/job/utah-legal-services-it-operations-coordinator","title":"IT Operations Coordinator","company":{"id":1871067,"name":"Utah Legal Services","domain":"utahlegalservices.org","url":"https://alion.io/company/utahlegalservices","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salt Lake City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28,"max":33,"currency":"USD","period":"hour","gross":null,"usd_annual":66000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Airtable","optional":false},{"name":"Outlook","optional":false},{"name":"Power Automate","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-09T21:36:31Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-30T06:05:00Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"IT Operations Coordinator\nOur mission at Utah Legal Services (ULS) is to provide high-quality civil legal aid without cost to people who are unable to afford legal representation or are facing disadvantages, ensuring meaningful access to justice, and promoting education, stability, safety, and protection. Equal Justice Under Law is one of our nation’s most basic principles. However, economic realities often leave these promises unfulfilled. This is where ULS comes in. Since our inception as a nonprofit in 1976, we remain committed to making equal justice a reality by providing free services, in civil legal matters. More than 70 attorneys and legal professionals, working remote and in person, deliver client services from four regional offices in Salt Lake City, Ogden, Provo and St. George. Join our team and help us level the playing field for low- income Utahns, ensuring everyone has a voice in the legal system.\nPosition Summary\nThe IT Operations Coordinator is a people-centered technology role responsible for supporting the organization's staff, offices, and technology operations. This position serves as the primary liaison between employees and as a liaison for the organization's co-managed IT service provider, supporting the daily technology needs and ensuring that equipment, support requests, meetings, records, and routine technology processes are handled promptly, consistently, and effectively across multiple office locations and remote work environments.\nThe IT Operations Coordinator is an operational, non-management position that maintains technology onboarding and offboarding, user support, technology assets, meeting and conference technology, and technology projects. The ideal candidate excels at customer service, communication, problem-solving, and helping employees use technology confidently and effectively while balancing day-to-day support with organization-wide technology planning and decision-making.\nKey Accountabilities\nStaff and User Support\nReceive, document, and respond with professional technology support to staff across multiple office locations and remote work environments. \nCoordinate help desk requests and serve as an escalation point for employee technology needs. \nTroubleshoot hardware, software, mobile device, printer, and VPN connectivity issues. \nInstall, configure, and maintain employee workstations, peripherals, and related technology equipment. \nIdentify urgent, widespread, or complex problems and escalate them promptly to the external IT provider. \nIdentify recurring concerns and communicate them to the external IT provider and to ULS leadership. \nTechnology Operations\nCoordinate resolution of technology issues and monitor service levels to ensure timely and effective support. \nAssist with planning, implementation, and maintenance of technology systems and infrastructure in coordination with external IT providers. \nSupport technology-related projects, software implementations, equipment upgrades, and system improvements. \nAssist with technology needs for the opening of a Logan office in 2027. \nRun established reports and routine data exports from approved ULS systems. \nAssist staff with standard reports and escalate data, access, or configuration problems requiring specialized assistance. \nMaintain technology records, checklists, instructions, vendor information, and routine process documentation. \nCoordinate onsite visits, equipment deliveries, installations, repairs, and other services with the external IT provider and vendors. \nAssist with tracking technology purchases, licenses, renewals, warranties, contracts, and invoices. \nGather information needed for technology planning, budgeting, grants, audits, insurance, and organizational reporting. \nTechnology Administration\nTag, track, collect, store, inspect, and distribute computers, laptops, phones, monitors, mobile devices, printers, audiovisual equipment, accessories, and other technology equipment. \nCoordinate technology onboarding, role changes, and offboarding activities for employees, interns, and volunteers using established procedures with Human Resources, and the external IT provider \nPrepare and deploy computers, mobile devices, hotspots, user accounts, and technology access. \nMaintain accurate records of equipment assignments, locations, condition, serial numbers, warranties, repairs, and replacement needs. \nAssist with maintaining user permissions and coordinate access management with the IT service provider, including preparing equipment and confirming that approved accounts, access, and applications are ready \nCoordinate equipment repair, replacement, warranty service, return, and approved disposal. \nAssist with periodic physical inventories and reconciliation of equipment records. \nSecurity & Compliance\nCollaborate with the managed IT provider to support cybersecurity initiatives and organizational security practices. \nAssist with maintaining secure user access, device management, and technology policies, including distributing technology and cybersecurity guidance developed by ULS, the external provider, or other vendors. \nPromptly report suspected security incidents, unauthorized access, lost equipment, phishing attempts, and other concerns. \nSupport security audits, technology assessments, and compliance activities as needed. \nPromote staff awareness of cybersecurity best practices. \nOther Duties\nSet up and test technology such as computers, displays, connections, videoconferencing equipment, presentation software, and other technology, and provide support for staff meetings, trainings, webinars, board meetings, and special events \nEnsure conference room technology, audiovisual systems, and virtual meeting platforms function effectively. \nAttend staff meetings, trainings, and professional development activities. \nParticipate in organizational initiatives and cross-functional projects. \nPerform other related duties as assigned. \nQualifications\nAssociate degree in Information Technology, Computer Science, Business Administration, or a related field; equivalent combination of education and experience may be considered. \n2+ years experience providing technology support, IT coordination, or technology operations. \nWorking knowledge of common office technology, including Windows computers, Microsoft 365 applications, videoconferencing platforms, printers, and related equipment. \nExceptional customer service and interpersonal skills. And ability to communicate technical concepts in clear, non-technical language. \nStrong organizational skills and attention to detail, particularly in tracking equipment, requests, deadlines, and records. \nAbility to troubleshoot basic problems and recognize when an issue requires escalation. \nAbility to handle confidential and sensitive information appropriately. \nExperience working in a nonprofit, legal services, healthcare, or mission-driven organization preferred. \nKnowledge, Skills, and Abilities\nStrong troubleshooting and problem-solving abilities. \nWorking knowledge of Teams, SharePoint, Outlook, Planner, Power Automate, Airtable, ZAC phone system, VPNs, and related applications. \nExperience supporting , mobile devices, and office technology. \nAbility to prioritize multiple requests and manage competing deadlines. \nExperience supporting virtual meetings and conference technologies. \nCommitment to continuous learning and improving employee technology experiences. \nAbility to work collaboratively with staff, leadership, vendors, and external partners. \nPhysical Requirements\nProlonged periods of sitting and working at a computer. \nAbility to lift and transport computers, monitors, and related equipment weighing up to 30 pounds. \nReliable method of transportation. Occasional travel between office locations throughout the state or out of state travel to conferences. \nAbility to provide limited after-hours support during technology emergencies or major system implementations. \nThis is an in-person position based out of the SLC office per week. \nHourly Rate: $28.00 - $33.00\nFLSA Status: This is a full-time (40 hour per week), exempt position.\nBenefits\nAt Utah Legal Services, we prioritize the well-being and success of our employees, recognizing that a harmonious work-life balance is paramount. We empower our team members to tailor their schedules with flexible hours, allowing them to effectively manage their professional commitments while nurturing personal and familial needs. In our commitment to inclusivity and accessibility, we embrace a hybrid or remote work across all positions.\nMoreover, we understand that comprehensive benefits are essential in fostering a thriving workplace culture. That's why we offer an extensive benefits package, including:\nMedical insurance \nDental insurance \nEmployer-paid vision insurance \nGenerous paid-time off (21 days per year) and increases on your first anniversary \n13 paid holidays \n403(b) retirement plan with a monthly employer match, plus automatic monthly contributions \nEmployer-paid short and long-term disability coverage \n4 weeks paid parental leave \nEmployer monthly stipend to assist staff with benefit cost. \nBy prioritizing employee well-being, offering competitive benefits, and embracing a flexible work environment, we strive to create a workplace where every team member can thrive both personally and professionally.\nTo learn more about Utah Legal Services visit www.utahlegalservices.org\nUtah Legal Services believes that equal opportunity of all employees is important for the continuing success of our organization. In accordance with state and federal law, this nonprofit will not discriminate against an employee or applicant for employment because of race, disability, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, or veteran status in hiring, promoting, demoting, trainings, benefits, transfers, layoffs, terminations, recommendations, rates of pay, or other forms of compensation.","description_format":"text","description_chars":9983,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Dental insurance","Flexible schedule","Health insurance","Parental leave","Professional development","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Legal Services","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-09T21:36:31Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.759,"p_room":0.75,"age_days":20,"expected_fill_days":21,"reasons":["conf:4","win:late","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":66000,"is_top_pay":true},"html_url":"https://alion.io/job/utah-legal-services-it-operations-coordinator","json_url":"https://alion.io/job/utah-legal-services-it-operations-coordinator.json","meta":{"generated_at":"2026-10-30T10:02:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14465,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1871067},"rest":"https://alion.io/mcp/rest/get_company?id=1871067"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Futah-legal-services-it-operations-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Futah-legal-services-it-operations-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Futah-legal-services-it-operations-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/utah-legal-services-it-operations-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Futah-legal-services-it-operations-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2202040}},{"tool":"search_jobs","arguments":{"company":"utahlegalservices.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2202040},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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