{"id":101546,"url":"https://alion.io/job/utexas-application-analyst-epic-resolute","title":"Application Analyst - Epic Resolute","company":{"id":3658,"name":"The University of Texas at Austin","domain":"utexas.edu","url":"https://alion.io/company/utexas","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":165,"ghost_share":0,"stale_share":0.909,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":129000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2036},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-08-20T00:00:00Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-11-04T00:12:02Z","board_verified":true,"closed_at":null,"days_open":76,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":76},"description":"Job Posting Title:\nApplication Analyst - Epic Resolute----\nHiring Department:\nDell Medical School----\nPosition Open To:\nAll Applicants----\nWeekly Scheduled Hours:\n40----\nFLSA Status:\nExempt from FLSA----\nEarliest Start Date:\nImmediately----\nPosition Duration:\nExpected to Continue----\nLocation:\nAUSTIN, TX----\nJob Details:\nGeneral Notes\nThe Application Analyst - Epic Resolute supports the implementation, maintenance, optimization, and ongoing operational support of Epic Resolute Revenue Cycle applications, including Professional Billing (PB), Hospital Billing (HB), Claims, and Electronic Remittance. This role partners closely with Revenue Cycle operations, clinical, financial, and technical stakeholders to support workflow optimization, post-go-live stabilization, quarterly Epic upgrades, integrated testing, operational support, and continuous improvement of Epic Revenue Cycle solutions.\nFor this recruitment, the primary operational focus is Professional Claims, Electronic Remittance, Reimbursement Contracts, and the Benefits Engine. Experience supporting Charge Router is highly desirable.\nImportant Employment Information\nThis position is not eligible for employer-sponsored work authorization. Applicants requiring current or future visa sponsorship are not eligible for employment in this position.\nPurpose\nThe Application Analyst - Epic Resolute serves as the subject matter expert and technical resource for Epic Resolute application areas. This role collaborates with operational, financial, clinical, and technical teams to support application build, configuration, workflow optimization, post-go-live stabilization, operational support, integrated testing, quarterly Epic upgrades, and ongoing enhancement of Epic Revenue Cycle applications, with an emphasis on Professional Claims, Electronic Remittance, Reimbursement Contracts, and Benefits Engine functionality while ensuring reliable system performance and efficient business operations.\nResponsibilities\nApplication Implementation and Support\nDesign, build, configure, test, maintain, and optimize Epic Resolute applications supporting Professional Billing (PB), Hospital Billing (HB), Professional Claims, Electronic Remittance, Reimbursement Contracts, Benefits Engine, and related Revenue Cycle workflows\n\nAnalyze operational, financial, clinical, and technical workflows to develop effective application solutions\n\nServe as the liaison between Revenue Cycle operations, providers, Information Technology, application users, and vendors to resolve complex issues\n\nSupport application build, configuration, operational support, and post-go-live stabilization activities\n\nParticipate in break/fix support and workflow optimization initiatives\n\nWorkflow Analysis and Optimization\nConduct workflow analysis to identify opportunities for operational improvement across Revenue Cycle operations\n\nDesign and implement Epic Resolute application solutions supporting departmental and organizational needs\n\nCollaborate with operational and financial stakeholders to prioritize enhancements\n\nRecommend workflow improvements that increase efficiency, accuracy, and user satisfaction\n\nSupport continuous optimization following Epic implementations and quarterly Epic upgrade cycles\n\nSystem Maintenance and Testing\nMaintain and support Epic Resolute applications\n\nPerform configuration validation, debugging, integrated testing, regression testing, and user acceptance testing (UAT)\n\nDevelop test scripts, timelines, and testing plans supporting application changes and quarterly Epic upgrades\n\nCoordinate testing activities across applications and participate in end-user validation efforts\n\nEnsure application changes comply with established change management procedures\n\nTechnical Collaboration\nCollaborate with infrastructure, integration, database, and technical teams to identify and resolve issues impacting Epic Resolute applications\n\nSupport cross-functional problem solving and operational improvement initiatives\n\nParticipate in planning, implementation, and optimization efforts supporting Epic Revenue Cycle applications\n\nCommunicate technical recommendations and operational impacts to stakeholders\n\nOperational Support and Continuous Improvement\nProvide ongoing operational support for Epic Resolute applications, including break/fix support, enhancements, upgrades, and change requests\n\nSupport quarterly Epic upgrades, new releases, application enhancements, and post-go-live stabilization\n\nFollow established ITIL processes for incident, problem, and change management\n\nParticipate in continuous improvement initiatives supporting Revenue Cycle workflows and application performance\n\nMarginal or Periodic Functions\nAssist with other Epic modules as operational needs require\n\nProvide backup support during peak workloads or staffing shortages\n\nParticipate in special projects and organizational initiatives\n\nPerform related duties as assigned\n\nKnowledge, Skills, and Abilities\nTechnical Learning\nQuickly learn new healthcare technologies, Epic Resolute functionality, and Revenue Cycle workflows\n\nMaintain current knowledge of Professional Billing (PB), Hospital Billing (HB), Professional Claims, Electronic Remittance, Reimbursement Contracts, Benefits Engine, and related Epic Revenue Cycle functionality\n\nPursue ongoing technical learning and professional development opportunities\n\nApply new knowledge to improve application performance and operational efficiency\n\nProblem Solving\nUse analytical thinking and structured troubleshooting techniques to resolve complex application issues\n\nDiagnose application, workflow, and configuration issues affecting Revenue Cycle operations\n\nDevelop practical solutions that improve user experience and operational performance\n\nCollaborate with cross-functional teams to resolve system challenges\n\nCustomer Focus\nDemonstrate commitment to meeting the needs of operational, financial, clinical, and technical stakeholders\n\nProvide responsive, high-quality application support\n\nAnticipate operational needs and proactively address concerns\n\nPromote user satisfaction through effective application support and workflow optimization\n\nCollaboration\nWork effectively with Revenue Cycle leadership, business office staff, application analysts, technical teams, vendors, and operational partners\n\nBuild productive working relationships across multidisciplinary teams\n\nShare technical knowledge and best practices\n\nParticipate actively in team meetings, projects, and optimization initiatives\n\nAttention to Detail\nReview application configurations and documentation for accuracy and completeness\n\nMaintain high standards for application quality and reliability\n\nEnsure configuration changes follow established governance and best practices\n\nMonitor application performance and identify opportunities for continuous improvement\n\nRequired Qualifications\nBachelor’s degree in Information Technology, Computer Science, or a related field\n\nMinimum of five years of experience supporting Epic applications, healthcare information technology, or clinical information systems\n\nExperience supporting application build, configuration, implementation, maintenance, and optimization within a healthcare environment\n\nExperience supporting Epic Resolute applications, including Professional Billing (PB), Hospital Billing (HB), Claims, and Revenue Cycle workflows\n\nExperience performing workflow analysis and partnering with clinical, operational, and financial stakeholders to improve application performance\n\nExperience supporting integrated testing, regression testing, user acceptance testing (UAT), and application validation activities\n\nExperience supporting post-go-live operations, break/fix support, quarterly Epic upgrades, and ongoing operational maintenance\n\nStrong analytical, troubleshooting, and problem-solving skills\n\nExcellent verbal and written communication skills\n\nAbility to manage multiple priorities while working independently and collaboratively in a fast-paced healthcare environment\n\nRelevant education and experience may be substituted as appropriate.\nPreferred Qualifications\nFive to seven years of experience supporting Epic applications within a healthcare environment\n\nRecent experience supporting Epic Resolute Professional Claims and Electronic Remittance is strongly preferred.\n\nExperience supporting Reimbursement Contracts is required for the operational needs of this role.\n\nExperience supporting Benefits Engine is required.\n\nExperience supporting Charge Router is highly desirable.\n\nExperience supporting Epic Resolute Professional Billing (PB) and Hospital Billing (HB)\n\nExperience with Epic application build, configuration, workflow optimization, and operational support\n\nExperience supporting post-go-live stabilization, quarterly Epic upgrades, integrated testing, regression testing, and user acceptance testing (UAT)\n\nDemonstrated experience participating in Epic implementation, optimization, and enhancement initiatives\n\nExperience supporting large healthcare Revenue Cycle operations\n\nLicenses/Registrations/Certifications\nRequired\nActive Epic Certification or Accreditation in a relevant Epic Resolute application (Professional Billing, Hospital Billing, or Claims)\n\nPreferred\nITIL Foundation Certification\n\nAdvanced Epic Certification in a Revenue Cycle application\n\nEpic Certification or Accreditation in Epic Cadence, Epic Prelude, or Epic Decision Tree\n\nSalary Range\n$79,316+ depending on qualifications\nWorking Conditions\nStandard office environment and equipment\n\nRepetitive use of a keyboard and computer\n\nHybrid work environment with on-site collaboration as business needs require\n\nMay participate in quarterly Epic upgrades, integrated testing, implementations, post-go-live support, and occasional after-hours operational support\n\nMay be exposed to communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications, and disoriented or combative patients while supporting healthcare environments\n\nRequired Materials\nResume/CV\n\n3 work references with their contact information; at least one reference should be from a supervisor\n\nLetter of interest\n\nImportant for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section, where you may upload multiple files. Before submitting your online job application, ensure that all Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.\nImportant for Current University employees and contingent workers: As a current university employee or contingent worker, you must apply within Workday by searching Find UT Jobs. Log in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu, and update your Professional Profile before applying. This information will be pulled into your application. The application is one page, and you will be prompted to upload your resume. In addition, you must respond to the application questions to upload any additional Required Materials noted above.\n----\nEmployment Eligibility:\nRegular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.----\nRetirement Plan Eligibility:\nThe retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.----\nBackground Checks:\nA criminal history background check will be required for finalist(...","description_format":"text","description_chars":14894,"description_truncated":true,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Science & Engineering","Higher Education","STEM Education"],"lifecycle":[{"event":"open","at":"2026-08-20T00:00:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 159 · green card filings: 17","filings_12m":159,"filings_prev_12m":199,"green_card_filings_12m":17,"median_offered_wage_usd":93466,"route":null,"cap_exempt":true,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.431,"p_room":0.28,"age_days":75,"expected_fill_days":30,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/utexas-application-analyst-epic-resolute","json_url":"https://alion.io/job/utexas-application-analyst-epic-resolute.json","meta":{"generated_at":"2026-11-04T00:36:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":834,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3658},"rest":"https://alion.io/mcp/rest/get_company?id=3658"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Futexas-application-analyst-epic-resolute"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Futexas-application-analyst-epic-resolute"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Futexas-application-analyst-epic-resolute"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/utexas-application-analyst-epic-resolute\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Futexas-application-analyst-epic-resolute"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":101546}},{"tool":"search_jobs","arguments":{"company":"utexas.edu","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":101546},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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