{"id":643924,"url":"https://alion.io/job/utilitiesone-application-support-engineer","title":"Application Support Engineer","company":{"id":684718,"name":"Utilities One","domain":"utilitiesone.com","url":"https://alion.io/company/utilitiesone","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chișinău, Moldova"],"countries":["MD"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Adobe Photoshop","optional":false},{"name":"ChatGPT","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Smartsheet","optional":false}],"status":"live","first_seen_at":"2026-09-09T20:11:06Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-29T01:22:40Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"US Software Solutions is a software development company focused on providing digital technologies to the Utilities, Telecommunications, Energy Efficiency, Renewable Energy, and Gas/Electricity sectors. Thanks to a team consisting exclusively of experts in their field, we are ready to supervise any project, regardless of its complexity and scale.\nOur International Team consists of over 190 professionals delivering best quality solutions for our customers.\nThe Application Support Engineer is responsible for providing first-level application support, resolving straightforward technical issues, assisting with support processes, and helping ensure stable operation of internal and customer-facing systems. This role is suitable for candidates who are at the beginning of their IT career and are eager to develop technical, analytical, and customer support skills.\nThe position requires the ability to work with support tools, follow established procedures, communicate effectively with internal teams and customers, and learn the business context behind supported applications.\n\nWork schedule:\nMonday - Friday from 15:00 till 23:00\nKey Responsibilities\nUse technology to resolve straightforward application support issues. \nInvestigate, troubleshoot, and resolve assigned support tickets or technical tasks. \nSeek input and guidance from senior team members when needed. \nComplete defined tasks on schedule while following current support practices. \nProvide stable solutions with minimal defects or recurring issues. \nUse support tools and applications effectively based on the situation. \nAssist in improving support processes, procedures, and documentation. \nParticipate in team discussions related to support strategies, task prioritization, and issue resolution. \nLearn the business context and technical structure of supported applications. \nWork with customers, internal teams, and business partners to understand issues and their impact. \nIdentify opportunities to improve support quality, system stability, and customer experience. \nMake appropriate implementation decisions during support activities. \nProvide professional, timely, and customer-focused support. \nSupport the team in achieving operational goals and maintaining service quality.\nSkills, Knowledge and Expertise\nAt least 3rd year of university studies in an IT-related field. \nPrevious experience as a System Administrator, NOC Support Specialist, Support Engineer, or similar role is preferred. \nCandidates with no previous professional experience may be considered if they demonstrate strong technical interest, learning ability, and problem-solving skills. \nBasic understanding of programming concepts. \nFamiliarity with PDF-XChange Pro, Smartsheet, Microsoft Excel, GIMP, Adobe Photoshop, and ChatGPT. \nGIS knowledge is considered an advantage. \nAbility to troubleshoot basic application or system issues. \nGood analytical and problem-solving skills. \nAbility to follow procedures, documentation, and internal support standards. \nStrong attention to detail and ability to complete assigned tasks on time. \nGood communication skills and ability to work with internal teams and customers. \nWillingness to learn new technologies, tools, and business processes. \nAbility to work from the office according to the assigned schedule.\n\n Nice to Have\nExperience or exposure to IT support, technical support, system administration, NOC operations, or application support. \nExperience working with ticketing systems, internal tools, or customer support platforms. \nUnderstanding of basic IT infrastructure, applications, databases, or support workflows. \nInterest in developing a career in application support, IT operations, or technical support.\nBenefits\nCompetitive salary package;\nBeing part of a international, dynamic work environment;\nProfessional development (seminars, courses);\nPaid time off (PTO) such as sick days and vacation days;","description_format":"text","description_chars":3914,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecom Infrastructure","Construction"],"lifecycle":[{"event":"open","at":"2026-09-10T20:11:06Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long 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