{"id":2426694,"url":"https://alion.io/job/utmostgroup-senior-it-support-engineer","title":"Senior IT Support Engineer","company":{"id":3837391,"name":"Utmostgroup","domain":"utmostgroup.com","url":"https://alion.io/company/utmostgroup","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"A","score":88,"open_postings":14,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Findel, Luxembourg"],"countries":["LU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":137000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Service Desk","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-28T16:01:37Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":47},"description":"About Utmost International\nUtmost International is a leading provider of insurance-based wealth solutions operating across the UK, Europe, Latin America, Asia, and the Middle East. Its solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals.\nAbout Utmost Luxembourg S.A.\nSitting at the crossroads of private banking, asset management, and insurance, we operate in a well-established and fast-growing division of the financial services industry. Our dynamic international team of 450+ experienced wealth structuring specialists, subject-matter and technical experts consists of 50 different nationalities, speaking over 30 languages.\nWe are a diverse and inclusive organisation driven by a values-based culture that promotes excellence, ambition, and innovation. We invest in talented teams who develop their expertise, curated through support and training, and fostered through a people centred culture. Our people truly are our greatest asset!\nYour role - Are you ready for a challenge?\nThe Service Desk Officer is responsible for helping users resolve issues with computer technologies. They contribute to IT system optimization, communicate with clients to resolve technical issues, and ensure that personnel are able to utilize the systems and software that they need.\nYour responsibilities will be as follows:\nAct as the first contact with customers who need IT technical assistance via phone, email or direct contact and apply the best solution based on the issue and details provided, providing quick resolution and excellent customer service;\nPerform remote troubleshooting through diagnostic methods and relevant questions;\nTroubleshoot, diagnose, and resolve technical hardware and/or software issues;\nTroubleshoot networking issues (physical layer, OS and hardware, DNS/DHCP);\nPerform failure analysis to evaluate all processes and diagnose all software systems;\nProvide needed information on IT products or services;\nFollow-up with customers, keep record of problems and their resolution, maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting;\nRedirect unresolved issues to the next level of support;\nProvide feedback on processes and make recommendations on areas to improve;\nAnalyse information provided by HR personnel and other departments in order to create and/or modify accounts for new employees and/or existing employees;\nAssist in the setup of office IT material for newcomers and move equipment if needed;\nManage relationships with application vendors for various support needs;\nPrepare and submit Change Management Requests for applications, in collaboration with stakeholders as needed;\nEscalate highly complex or difficult technical problems to Line Manager.\nYour profile - Have you got what it takes to become our Service Desk Officer?\nBachelor's degree in IT, Computer Science or similar relevant field;\nPrevious working experience in a similar role;\nITIL Foundations;\nMicrosoft Management Tools experience;\nGreat attention to details and follow up;\nIn-depth knowledge of computer systems, networking and mobile devices;\nHands on experience with diagnosing and resolving technical issues;\nWorking knowledge of PC hardware, cabling, software packages, networking protocols, LAN topology, installing and troubleshooting PC equipment, Windows 10 and 11;\nStrong self-learning mindset, to solve practical problems and deal with a variety of situations in a proactive manner, to manage urgency effectively;\nCustomer-oriented with strong sense of service;\nPatient and stress resistant;\nStrong team player who likes to work in an international environment;\nExcellent communication and interpersonal skills in English (both spoken and written), French or any other language would be an asset.\nTechnical Skills:\nMain technical skills\nAlongside providing standard Service Desk user support, you will manage the following topics:\nMicrosoft ecosystem:Active directory management, GPO, DNS, DHCP, etc.\nEndpoint Configuration Manager (MECM)\nActive Directory Federation Services (ADFS)\nMicrosoft Exchange On-Premises\nMicrosoft Teams\n\nWindows environmentWin 10 / Win 11\n\nEnterprise Vault Email Archiving\nOther preferred technical skills\nVMWare Ecosystem (vCenter)\nApple mobile management\nXenMobile environment\nAs an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to gender, colour, religion, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.\n\nGiven the sensitive nature of our business, industry sector and the role as described, the selected candidate is required to provide a criminal record (Bulletin n°3 for Luxembourgish residents). This excerpt will be kept by Utmost Luxembourg S.A. in compliance with article 8-5 (2) of the law of 23 July 2016 and for no longer than one month from the conclusion of the employment contract; otherwise, it will be destroyed without any undue delay should the candidate not be hired.\n\nUtmost Luxembourg S.A. is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently.\n\nOur Recruitment Privacy Notice is in line with GDPR and provides more information with regards to the types of data that we collect and hold on you as a job applicant, including for the performance of Background Checks. It also sets out how we use that information, how long we keep it for and other relevant information about your data. For full details please click here Recruitment Privacy Statement\n\n#utmost","description_format":"text","description_chars":5749,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Wealth Management & Financial Advisors","Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-10-13T08:05:58Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.47,"p_room":0.55,"age_days":47,"expected_fill_days":36,"reasons":["conf:3","stale_co","win:tail"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/utmostgroup-senior-it-support-engineer","json_url":"https://alion.io/job/utmostgroup-senior-it-support-engineer.json","meta":{"generated_at":"2026-10-28T18:30:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25317,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3837391},"rest":"https://alion.io/mcp/rest/get_company?id=3837391"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Futmostgroup-senior-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Futmostgroup-senior-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Futmostgroup-senior-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/utmostgroup-senior-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Futmostgroup-senior-it-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2426694}},{"tool":"search_jobs","arguments":{"company":"utmostgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2426694},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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