{"id":2193478,"url":"https://alion.io/job/utt-full-stack-web-developer-pstestcst-timezone","title":"Full Stack Web Developer (PST/EST/CST Timezone)","company":{"id":685677,"name":"UTT","domain":"utt.io","url":"https://alion.io/company/utt-4","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":104,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Backend","role_family":"Backend","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Delhi, India","Mexico"],"countries":["IN","MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-09T18:34:21Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T16:17:20Z","board_verified":false,"closed_at":"2026-10-12T16:17:20Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Job Title: Technical Support Specialist\nDepartment: Customer Support\nAbout the Role\nUniTriTeam is seeking a curious, solutions-focused Technical Support Specialist to support Socialive’s growing customer base. In this role, you’ll investigate technical issues, guide customers toward resolutions, and coordinate with internal teams when an issue needs escalation. You’ll help make every support interaction clear, considerate, and effective.\nKey Responsibilities\nRespond to customer inquiries accurately, professionally, and in a timely manner.\n\nTriage and de-escalate inbound support requests while maintaining a high standard of customer care.\n\nTroubleshoot issues across Socialive’s platform, including video, audiovisual setups, networks, and security configurations.\n\nReproduce and document complex issues so they can be escalated effectively.\n\nWork with Support, Customer Success, Product, and Engineering to resolve issues and keep relevant stakeholders informed.\n\nMaintain support documentation for internal teams and customers.\n\nHelp improve support processes, best practices, and peer training.\n\nAdvocate for customers and help them get the most from Socialive’s software.\n\nWhat We’re Looking For\nAdvanced spoken and written English skills.\n\n3+ years of B2B software customer support experience.\n\nStrong troubleshooting skills, including the ability to assess, reproduce, document, and escalate technical issues.\n\nExperience troubleshooting video, AV software and hardware, and related setups is highly preferred.\n\nExperience diagnosing complex network and security issues.\n\nClear communication skills, a personable approach, and a collaborative mindset.\n\nWhy Join UniTriTeam\nAt UniTriTeam, we believe people make the difference. 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