{"id":1377967,"url":"https://alion.io/job/uw-credit-union-infrastructure-engineering-manager-ii-operations-applications","title":"Infrastructure Engineering Manager II - Operations & Applications","company":{"id":1807624,"name":"UW Credit Union","domain":"uwcu.org","url":"https://alion.io/company/uwcu","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madison, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":114000,"max_usd":234000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1354},"experience_years_min":6,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"ITIL","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-09-28T07:19:31Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-31T00:08:29Z","board_verified":false,"closed_at":"2026-10-31T00:08:29Z","days_open":32,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":32},"description":"Overview\nThe Infrastructure Services Manager II leads the delivery, operation, lifecycle management, and modernization of infrastructure platforms, operations, and enterprise application services. Depending on assignment, the manager leads either the Platforms or Applications & Operations team and ensures assigned systems and services are secure, reliable, resilient, recoverable, and aligned with organizational priorities.\nIn partnership with senior technology leadership, this leader develops and implements technology and service strategies, multiyear roadmaps, operating standards, and modernization plans for the assigned area. The manager translates business needs, technology risks, and organizational priorities into sustainable solutions and measurable outcomes. The role oversees service performance, upgrades and migrations, patching and vulnerability remediation, technical-debt reduction, disaster recovery readiness, audit and compliance coordination, vendor performance, resource planning, and assigned budgets.\nResponsibilities\nCross Functional Leadership\nEnsures skill and competency needs are met recruit, develop, and maintain an outstanding team.\n\nActs as a trusted advisor and builds and maintains relationships with other UW Credit Union leaders and business executives to develop a clear understanding of business needs.\n\nEnsures cost-effective delivery of IT services to meet those needs and can respond with the agility required to address changing business priorities.\n\nLeverages influencing and negotiation skills across IT and the enterprise to enable cost- effective and innovative shared solutions in the achievement of business goals.\n\nTakes actions that directly or indirectly influence others to create buy-in, gain trust, and motivate actions in others or win concessions without damaging relationships.\n\nIT Infrastructure Engineering\nPartner with the Director of Infrastructure Services to develop and maintain infrastructure technology and project roadmaps and resource forecasts that align and support overall business strategies.\nUnderstands business drivers and business capabilities (future and current state) and determines corresponding enterprise system designs and change requirements to drive the organization's targeted business outcomes.\nStays current with emerging technology trends, disruptions, and the practical application of existing, new, and emerging technologies to enable new and evolving business and operating models.\nAnalyzes and evaluates the infrastructure technology industry trends and determines their potential impact on the enterprise.\nActs as a consultant on a broad range of technologies, platforms, and vendor offerings to drive targeted business outcomes.\nTranslates business and technical requirements into an architectural plan to achieve business objectives and documents all solution architecture design and analysis work.\nEnsures adherence to network architecture design and implementation standards for (LAN, WAN, and VPN)\nManages to server infrastructure architecture standards (physical, virtual, and cloud)\nLeads the planning and evaluation discussions for data storage, backup, and transfer needs (SAN, NAS.)\nParticipates in architecture discussions and evaluations including the design, and analysis for the implementation of solutions across a group of specific business applications or technologies based on enterprise business strategy, business capabilities, value-streams, business requirements and enterprise solution standards.\nAnalyzes the business-IT environment (run, grow and transform the business) to detect critical deficiencies, legacy and technical debt, and recommends solutions for improvement (systems of record, differentiation and innovation).\nDesigns and directs the governance activities associated with ensuring solutions security and compliance are maintained.\nFacilities the evaluation and selection of hardware, software and platforms as needed, always utilizing a cloud-smart approach as options are considered.\nManages the product lifecycle to maintain, refresh or retire products, services or systems (including applications, technologies, processes and information).\nMaintains a technology solution standard, clearly linking dependencies or impacts as they surface.\nParticipates in negotiating vendor pricing on products and services as the team looks to procure solutions.\nMonitors and holds our vendors and business partners accountable for the delivery or product and services as outlined in any agreements made formal or informal.\nManages to the approved Infrastructure Engineering budget for hardware, software, and staffing.\nOperational Support & Service Coordination\nManages all aspects of Data Center operations including design, configuration, support, and ensures optimization of operational costs.\nEnsuring adequate network, systems, and resource capacity to support operational needs, business grown plans, and changing workloads.\nManages IT Infrastructure costs through efficient resource utilization (network, systems, vendor, and staff).\nEnsure our end user customers are consistently receiving outstanding service and are delighted with our handling and follow-up on the products and services we deliver.\nDevelop metrics and data analytics to help illustrate our service and operational effectiveness to our internal end user, and external member customers.\nMaintain an appropriately sized/market leading tool set for monitoring and alerting team resources when outages or degraded service levels occur throughout the infrastructure.\nImplement optimization strategies to improve efficiency and performance.\nServe as incident manager overseeing and managing the team response during critical infrastructure outage situations, including pulling together a technical bridge; ensuring timely and accurate technical assistance is provided whenever the team needs to escalate a situation to a vendor for help; and, provide communication and updates to other senior IT leaders in regular/timely intervals so they can ensure key stakeholder/customers are kept abreast of progress and status of remediation or repair operations.\nManage the IT ticketing system queue assigned to the Infrastructure Engineering team to ensure prompt and accurate ticket assignments are made and monitored for SLA and quality adherence and assurance.\nCoordinate scheduling of resources to ensure our hours of operational commitment to the company are maintained, including IT on-call coordination. Additionally, coordinate maintenance or installation activities during non-business hours as required.\nProvide management level oversight in the development, and delivery of all infrastructure related organizational change management (OCM) solutions are consistently a priority and delivered with utmost excellence when introducing any new technology to our end user customers.\nAuthor and/or assist team in the creation of technology related business proposals where significant cost or business impact is involved for senior leader/executive consideration (costs, benefits, risks, desired outcomes).\nEnsure adequate data and software backups and redundancy to recover systems in agreed upon Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) timeframes.\nOther Duties\nManage to and monitor the annual capital and expense budgets for the Infrastructure Engineering Team.\nManage activities related to workload assignment, including maintenance of resource allocation estimates, project/task status, estimated and actual effort, target dates, and associated documentation.\nPartner with the Director of Infrastructure services to manage vendor relationships.\nParticipate in new vendor evaluations, including contract negotiations as appropriate. Ensure active usage of vendor provided resources, including technical support, education, compliance, reporting, and user groups.\nQualifications\nEducation & Experience:\nBachelor’s Degree Information Systems, Computer Science, Data Science, Business or related field required or equivalent work experience. Master’s degree preferred. \n6 - 7 years’ experience working on or leading an IT Infrastructure Engineering team required\n2 -3 years’ experience in a formal IT management or leadership role required. \nExperience in technology design, implementation, and support skills.\nExperience with infrastructure related process design/development\nExperience with Microsoft 365 related solutions.\nExperience with budget creation, forecasting and adherence.\nExperience with Network Infrastructure technologies, tools, and frameworks.\nExperience with vendor management, contract reviews, and service management.\nExperience with unified communications/collaboration and contact center solution engineering and support.\nExperience recruiting and retaining highly effective team members.\nCertified ITIL v3/v4 Foundation Framework.\nExperienced in the migration effort associated with moving infrastructure systems, applications, and storage from on-prem to the cloud.\nSkills:\nDemonstrates professional maturity surrounding data access, data security, data sensitivity, and appropriate data use.\nExperience and familiarity with sophisticated and complex network infrastructures and security\nExpert level verbal and written communication skills.\nShould be confident, energetic self-starter, with strong moderation and communication skills.\nShould exhibit superior presentation skills, including storytelling and other techniques to guide and inspire.\nExpert interpersonal skills, ability to effectively collaborate with others and work as part of a team.\nAbility to initiate and follow through on complex projects of both short- and long-term durations.\nExpert organization and time management skills.\nExpert analytical, critical thinking, and problem-solving skills.\nAble to work independently, assumes responsibility for job development and training, researches and resolves questions and problems, requests leadership input and keeps leadership informed.\nAbility to train, coach and mentor direct reports.\nMust be able to embrace and encourage work in a diverse, collaborative team environment.\nMust be self-driven, curious, and creative.\nDemonstrated attention to detail.\nDemonstrated ability to manage multiple tasks and meet deadlines.\nServe as an escalation point and be able to participate in a 24x7 on-call rotation to support key processes.\nWorking knowledge of Microsoft Windows PC and Server OS, Active Directory, DHCP, and other core/similar infrastructure technologies.\nWorking knowledge of data and voice networking, both on-prem and cloud virtualization/infrastructure platforms.\nWorking knowledge of Microsoft Windows PC and Server OS, Active Directory, DHCP, and other core/similar infrastructure technologies.\nWorking at UW Credit Union\nWhy work for UW Credit Union? \nJoin one of Wisconsin’s premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:\n21.5+ days annual paid time off (4+ weeks)\n2 weeks paid caregiver leave\n2.5 weeks paid new child parental leave\n2 days paid volunteer time\n11 paid holidays (includes your birthday!)\n401k company match of up to 5%, plus approximately 4% discretionary match\nVariable bonus reward\nCompetitive Medical, Dental and Vision plans, including domestic partner eligibility\nDiscounted bus pass and bublr membership\nEmployee Assistance Program\nAnd more!\nAll employees must possess valid work authorization to work for UWCU on the date of hire. UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category.","description_format":"text","description_chars":11801,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Credit Unions & Cooperative Banks","Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-09-28T07:19:31Z"},{"event":"close","at":"2026-10-31T00:08:29Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/uw-credit-union-infrastructure-engineering-manager-ii-operations-applications","json_url":"https://alion.io/job/uw-credit-union-infrastructure-engineering-manager-ii-operations-applications.json","meta":{"generated_at":"2026-11-06T17:23:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32363,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1807624},"rest":"https://alion.io/mcp/rest/get_company?id=1807624"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuw-credit-union-infrastructure-engineering-manager-ii-operations-applications"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuw-credit-union-infrastructure-engineering-manager-ii-operations-applications"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuw-credit-union-infrastructure-engineering-manager-ii-operations-applications"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uw-credit-union-infrastructure-engineering-manager-ii-operations-applications\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuw-credit-union-infrastructure-engineering-manager-ii-operations-applications"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1377967}},{"tool":"search_jobs","arguments":{"company":"uwcu.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1377967},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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