{"id":2990232,"url":"https://alion.io/job/uworld-customer-care-technical-support-specialist-2","title":"Customer Care - Technical Support Specialist","company":{"id":3637,"name":"UWorld","domain":"uworld.com","url":"https://alion.io/company/uworld","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":84,"open_postings":9,"ghost_share":0,"stale_share":0.444,"repost_share":0,"time_to_fill_p50_days":72,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-21T09:41:19Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T11:17:12Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"UWorld is a leader in online test prep for college entrance, undergraduate, graduate, and professional licensing exams throughout the United States. Since 2003, over 2 million students have trusted us to help them prepare for high-stakes examinations.\nWe are seeking a Technical Support - Customer Care Specialist to serve as a primary point of contact for our end-users. Our users are students and professional who are preparing for their high-stakes entrance & board examinations. They need specialists who can communicate confidently and react quickly to their technical, billing/account, and product usability concerns. Our Technical Support - Customer Care Specialists interact daily with our end-users predominantly via email and phone, with the goal of first contact resolution. The candidate must feel comfortable working in a team environment and collaborate effectively in a changing environment, with a continuous improvement mindset, helping pursue a higher level of service excellence.\nRequirements\nMinimum Education:\nBachelor’s degree required\nMinimum Experience:\n3+ years of experience in a customer support role.\nTechnical support background is a plus\nKnowledge, Skills, and Abilities:\nWorking knowledge of Microsoft Windows, Mac OS/OSX, iOS, and Android operating systems\nAbility to listen and understand the end user's concern so that the best response is given\nAbility to communicate clearly and concisely (and with proper spelling/grammar)\nMust develop an in-depth understanding of UWorld’s products.\nHave the flexibility to work on some holidays and weekends, based on a rotating schedule\nJOB RESPONSIBILITIES:\nCustomer Issue Resolution\nAim to have first contact resolution\nManage and resolve technical and product support requests from customers efficiently and accurately\nWe are looking for customer care specialists who can communicate confidently and react quickly to our customer's technical, billing/account, product usability, and product navigation\nCustomer Service Excellence\nDisplay professionalism and empathy during all interactions with end-users\nBe a problem solver and solution champion for end-users\nData Entry and Tracking\nLog and document common user issues accurately within the ticketing system\nCollaborate in writing Knowledge base articles based on customer interactions\nConsult and Collaborate\nMaintain interdepartmental communication in order to communicate end-user feedback to stakeholders","description_format":"text","description_chars":2436,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","Skill Assessment","E-learning"],"lifecycle":[{"event":"open","at":"2026-10-21T09:41:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":72,"reasons":["conf:3","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/uworld-customer-care-technical-support-specialist-2","json_url":"https://alion.io/job/uworld-customer-care-technical-support-specialist-2.json","meta":{"generated_at":"2026-10-24T13:59:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20205,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3637},"rest":"https://alion.io/mcp/rest/get_company?id=3637"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuworld-customer-care-technical-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuworld-customer-care-technical-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuworld-customer-care-technical-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uworld-customer-care-technical-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuworld-customer-care-technical-support-specialist-2"}]}