{"id":3318775,"url":"https://alion.io/job/v-elegant-it-helpdesk-support","title":"IT Helpdesk Support","company":{"id":3806794,"name":"V-Elegant","domain":"velegant.com.sg","url":"https://alion.io/company/v-elegant","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3000,"max":3500,"currency":"SGD","period":"month","gross":true,"usd_annual":32796},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active 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solutions, including NAKIVO Backup, Synology Drive, Snapshot, Replication, Hyper Backup and Active Backup.\nAdminister Primary Domain Controller (PDC) and Active Directory, including user account creation and deletion, access rights, network drives and Group Policy management.\nSupport FortiGate 40F firewall/router, managed switches, VLANs, port forwarding and wireless network connectivity.\nProvide hardware and software support for approximately 24 laptops and desktops, including Windows troubleshooting, antivirus updates and routine maintenance.\nTroubleshoot network printer issues, internet connectivity, email and Microsoft Office applications.\nLiaise with internet service providers and external vendors, including Qirom support, to resolve technical issues.\nRespond to ad hoc user requests and provide on-site technical assistance for hardware failures, system errors and network connectivity issues.\nConduct bi-monthly on-site visits for workstation hardware and software maintenance.\nAttend support requests within six hours on the same day or by the next business day, as required.\nMaintain IT documentation and ensure the availability and reliability of the school's IT infrastructure.\n\nRequirements :\nDiploma or relevant qualification in Information Technology, Computer Science or a related field.\nExperience in IT helpdesk support, desktop support, system administration and network troubleshooting.\nKnowledge of Windows Server, Active Directory, Group Policy and VMware ESXi.\nExperience with NAS devices, backup solutions and data recovery.\nFamiliarity with firewalls, routers, managed switches, VLANs and wireless networking.\nStrong troubleshooting, communication and customer service skills.\nAbility to work independently and coordinate with external vendors.\nKey Skills\nWindows Server | VMware ESXi | Active Directory | Group Policy | FortiGate Firewall | Network Administration | Synology NAS | NAKIVO Backup | Desktop Support | Hardware & Software 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