{"id":3248113,"url":"https://alion.io/job/v2x-systems-support-specialist","title":"Systems Support Specialist","company":{"id":2203072,"name":"V2X","domain":"gov2x.com","url":"https://alion.io/company/gov2x","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":75,"open_postings":90,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Marshall Islands"],"countries":["MH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":75000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DNS","optional":false},{"name":"KVM","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Model Context Protocol","optional":true},{"name":"Outlook","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-10-09T14:35:00Z","employer_posted_date":"2026-10-25","last_verified_at":"2026-11-01T17:48:02Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Overview**This position will be physically located in Marshall Islands in support of LOGCAP**\nThe Systems Support Specialist (SSS) applies understanding and knowledge of information systems products and services to provide technical, software, hardware, and network problem resolution to all computer users. Performing question/problem diagnosis and guiding users through step-by-step solutions in a service center environment; clearly communicate technical solutions in a user-friendly professional manner. Escalates complex technical issues using the Remedy ticket submission system.\nResponsible for recognizing, researching, isolating, and resolving Tier-2 information systems problems and coordinates referrals to appropriate technical, professional, or service personnel for appropriate service, repairs, training, and follow-up. Maintain, operate, and upgrade all Automation Data Processing Equipment (ADPE), currently consisting of servers, PC systems, (CPU, monitor, keyboard, mouse) laptops, printers, DSN/VOIP phones, and other small peripheral items (KVM switches, CAC readers, etc.)\nAll aspects of system support to include but not limited to Microsoft Windows Server Active Directory and domain, WINS, DNS, print queues, maintenance of database systems and software, installation of patches and updates as mandated. Maintain and administer enterprise applications, support, analysis, design, testing, and implementation of systems and networks.\nResponsibilities\n** This position description is subject to change at any time as needed to meet the requirements of the program or company.**\nInstall, operate, maintain, and upgrade all supported Automation Data Processing Equipment (ADPE), currently consisting of servers, desktop systems, laptops, printers, tablets, DSN/VOIP phones, and small peripheral items to include KVM switches, CAC readers, etc.\nSolid understanding of various Windows operating system versions. Experience with Linux is a plus.\nInstalling new Windows operating systems on client computers as needed, including installing device drivers and other software required for the computers to operate properly.\nProficient in using Microsoft Systems Management Server (SMS), Microsoft Operations Manager (MOM) or Microsoft System Center Operations Manager (SCOM), Microsoft System Center Configuration Manager (SCCM), and Microsoft Windows Server Update Services (WSUS).\nDisassemble, inspect, repair, test, and repair PC systems and printers to motherboard or control board level.\nProvide support during the analysis, design, testing, and implementation of systems and networks.\nProficient with PowerShell and using/writing scripts to automate routine day-to-day tasks.\nApplies foundational knowledge of IA concepts, practices, and procedures within the computing environment.\nAbility to work in Active Directory (i.e., manage domains and forests, add new users to existing domains or forests, manage organizational units (OUs), and other objects in the directory service database, etc.).\nRespond to tickets in accordance with SLA guidelines\nRecord, track, and document the help desk request problem solving process including actions taken through to the final resolution.\nUses work order system to initiate, update, and track all user generated work orders.\nPerform required tasks to assist the team with completing work orders.\nProvide onsite and remote support to end users, with occasional travel to support offsite locations.\nExcellent critical thinking and problem-solving skills.\nPatient and professional demeanor, with a can-do attitude.\nPerforms other duties as assigned.\nQualifications\n Minimum Qualifications: Education/Certifications: High School diploma requiredBachelor’s degree preferred, or equivalent experience preferably in Computer Science or MIS, IS, Engineering, Business, or related field.\nOne year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Business Information Systems discipline for three years' general experience.\nCompTIA Security+ and MCSA, MCSE, MCITP, MCP or Server+ is required IAW DoD 8570.1-M.\nProject Management methodologies\nVisualization of quantitative (numerical) or qualitative information\nExcellent interpersonal, organization, writing, communicating, and briefing skills.\nExcellent analytical and problem-solving skills.\n\n Experience:At least three (3) years of practical experience working in an operational environment with a minimum of one year focused on information systems, auditing, evaluation assessments and reporting.\n\nClearance:Active secret clearance required.\n\nSupervisory Responsibilities:May be required to supervise a team of employees.\n\n Skills:Install, operate, maintain, and upgrade all supported Automation Data Processing Equipment (ADPE), currently consisting of servers, desktop systems, laptops, printers, tablets, DSN/VOIP phones, and small peripheral items to include KVM switches, CAC readers, etc.\nSolid understanding of various Windows operating system versions. Experience with Linux is a plus.\nInstalling new Windows operating systems on client computers as needed, including installing device drivers and other software required for the computers to operate properly.\nProficient in using Microsoft Systems Management Server (SMS), Microsoft Operations Manager (MOM) or Microsoft System Center Operations Manager (SCOM), Microsoft System Center Configuration Manager (SCCM), and Microsoft Windows Server Update Services (WSUS).\nDisassemble, inspect, repair, test, and repair PC systems and printers to motherboard or control board level.\nProvide support during the analysis, design, testing, and implementation of systems and networks.\nProficient with PowerShell and using/writing scripts to automate routine day-to-day tasks.\nApplies foundational knowledge of IA concepts, practices, and procedures within the computing environment.\nAbility to work in Active Directory (i.e., manage domains and forests, add new users to existing domains or forests, manage organizational units (OUs), and other objects in the directory service database, etc.).\nRespond to tickets in accordance with SLA guidelines\nRecord, track, and document the help desk request problem solving process including actions taken through to the final resolution.\nUses work order system to initiate, update, and track all user generated work orders.\nPerform required tasks to assist the team with completing work orders.\nProvide onsite and remote support to end users, with occasional travel to support offsite locations.\nExcellent critical thinking and problem-solving skills.\nPatient and professional demeanor, with a can-do attitude.\nPerforms other duties as assigned.\nAbility to communicate orally and in written English and must possess an advanced level of computer skills in the use of Word, Excel, Power Point, and Outlook.\n\n Working Conditions:Must be capable of working in a various weather conditions (i.e., humidity, hot, rainy).\nIncludes some industrial production environment conditions as well.\n\n Physical Requirements:Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.\nWork may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents.\nEmployee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.\nMust comply with all Fire and Safety Regulations and post policies.\n\nAt V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.\n** This position description is subject to change at any time as needed to meet the requirements of the program or company.**\nInstall, operate, maintain, and upgrade all supported Automation Data Processing Equipment (ADPE), currently consisting of servers, desktop systems, laptops, printers, tablets, DSN/VOIP phones, and small peripheral items to include KVM switches, CAC readers, etc.\nSolid understanding of various Windows operating system versions. Experience with Linux is a plus.\nInstalling new Windows operating systems on client computers as needed, including installing device drivers and other software required for the computers to operate properly.\nProficient in using Microsoft Systems Management Server (SMS), Microsoft Operations Manager (MOM) or Microsoft System Center Operations Manager (SCOM), Microsoft System Center Configuration Manager (SCCM), and Microsoft Windows Server Update Services (WSUS).\nDisassemble, inspect, repair, test, and repair PC systems and printers to motherboard or control board level.\nProvide support during the analysis, design, testing, and implementation of systems and networks.\nProficient with PowerShell and using/writing scripts to automate routine day-to-day tasks.\nApplies foundational knowledge of IA concepts, practices, and procedures within the computing environment.\nAbility to work in Active Directory (i.e., manage domains and forests, add new users to existing domains or forests, manage organizational units (OUs), and other objects in the directory service database, etc.).\nRespond to tickets in accordance with SLA guidelines\nRecord, track, and document the help desk request problem solving process including actions taken through to the final resolution.\nUses work order system to initiate, update, and track all user generated work orders.\nPerform required tasks to assist the team with completing work orders.\nProvide onsite and remote support to end users, with occasional travel to support offsite locations.\nExcellent critical thinking and problem-solving skills.\nPatient and professional demeanor, with a can-do attitude.\nPerforms other duties as assigned.\n Minimum Qualifications: Education/Certifications: High School diploma requiredBachelor’s degree preferred, or equivalent experience preferably in Computer Science or MIS, IS, Engineering, Business, or related field.\nOne year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Business Information Systems discipline for three years' general experience.\nCompTIA Security+ and MCSA, MCSE, MCITP, MCP or Server+ is required IAW DoD 8570.1-M.\nProject Management methodologies\nVisualization of quantitative (numerical) or qualitative information\nExcellent interpersonal, organization, writing, communicating, and briefing skills.\nExcellent analytical and problem-solving skills.\n\n Experience:At least three (3) years of practical experience working in an operational environment with a minimum of one year focused on information systems, auditing, evaluation assessments and reporting.\n\nClearance:Active secret clearance required.\n\nSupervisory Responsibilities:May be required to supervise a team of employees.\n\n Skills:Install, operate, maintain, and upgrade all supported Automation Data Processing Equipment (ADPE), currently consisting of servers, desktop systems, laptops, printers, tablets, DSN/VOIP phones, and small peripheral items to include KVM switches, CAC readers, etc.\nSolid understanding of various Windows operating system versions. Experience with Linux is a plus.\nInstalling new W...","description_format":"text","description_chars":15253,"description_truncated":true,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":true,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Marshall Islands","iso":"MH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Military","Autonomous Driving"],"lifecycle":[{"event":"open","at":"2026-10-25T19:20:14Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.598,"p_room":0.75,"age_days":22,"expected_fill_days":28,"reasons":["conf:3","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/v2x-systems-support-specialist","json_url":"https://alion.io/job/v2x-systems-support-specialist.json","meta":{"generated_at":"2026-11-01T20:58:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32017,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2203072},"rest":"https://alion.io/mcp/rest/get_company?id=2203072"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fv2x-systems-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fv2x-systems-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fv2x-systems-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/v2x-systems-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fv2x-systems-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3248113}},{"tool":"search_jobs","arguments":{"company":"gov2x.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3248113},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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