{"id":212455,"url":"https://alion.io/job/vagaro-technical-customer-support-representative","title":"Technical Customer Support Representative","company":{"id":58872,"name":"Vagaro","domain":"vagaro.com","url":"https://alion.io/company/vagaro","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pleasanton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-08-18T21:22:14Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-10-18T06:17:55Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"Why Vagaro? At Vagaro, we believe in fostering a collaborative and inclusive work environment where every team member can thrive. Our culture is built on innovation, continuous learning, and a passion for making a positive impact. We support our employees' growth and vision for themselves, offering opportunities for professional development and career advancement. Join us and be part of a team that values creativity, teamwork, and a commitment to excellence. Plus, we know how to have fun while getting the job done!\nWhat You’ll Be Doing:\nWe're seeking enthusiastic, customer-focused problem-solvers to join our team as Technical Support Agents. In this role, you'll troubleshoot SaaS applications and hardware add-ons while recommending Vagaro products and features that help our customers get more out of the platform. If solving problems and driving growth both appeal to you, Vagaro could be your next exciting opportunity!\n*This is an onsite position based in Pleasanton, CA.*\nCompensation:\nBase Hourly Wages: $24.00 - $30.00\n\nBonus Structure: Quarterly, Up to 12%\nYour Impact:\nMeet upsell targets by identifying customer needs during support interactions and recommending relevant Vagaro features \nProvide reliable and effective support for the Vagaro web platform, associated hardware, and billing inquiries\nTroubleshoot, resolve, and document customer issues via phone, chat, and email\nWork within service level goals and guidelines in a high-volume support center\nReplicate and escalate issues to the appropriate internal Vagaro team\nDraft support content and customer resources as needed\nBecome a subject matter expert on the Vagaro platform and related support tools\nServe as a main point-of-contact for technical escalations and specific Vagaro product features\nAssist team members and other Vagaro staff to reach KPIs and goals\nOther duties as assigned.\nWhat You Bring:\nProven reliability and teamwork skills\nExpertise in troubleshooting web applications, common browsers, and basic hardware issues on PC, Mac, iOS, and Android platforms\nAbility to provide detailed public-facing and internal case notes\nStrong written and verbal communication skills, with a typing speed of over 50 WPM\nMinimum of two years’ front-line, high-volume support/call center experience\nAbility to work within common support metric goals and KPIs, e.g., SL, ASA, AHT\nExperience in SaaS support, with fast mastery of the Vagaro platform, including hardware\nPatience, empathy, and the ability to defuse difficult situations\nFlexibility to work on holidays\nMust be able to work at least one weekend shift\nMust be able to work any 8-hour shift with a start time between 5:00am and 1:30pm\nWhat Sets You Apart:\nExperience with CRM tools (e.g., Zendesk) and IVRs\nSupport experience in the health, beauty, and wellness industries\nPrior save and retention experience in a support organization\nKnowledge of HTML/XML and page source troubleshooting, specifically with widget code\nWhy You’ll Love Working Here:\nAttractive Compensation & Performance Bonuses: Enjoy a competitive salary paired with performance-based bonuses\nGenerous Vacation & Sick: 15 accrued days, plus 10 company holidays annually.\nHealth & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family. \nExclusive Perks: Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through Tickets At Work and LifeMart. \nBeauty Perks: $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments. \nFood Perks: $50 monthly stipend for our onsite microkitchen and a complimentary DoorDash DashPass subscription. \nGrowth Opportunities: College Assistance Reimbursement, access to EAP & Work/Life Programs, and a LinkedIn Learning account to master new skills. \nFinancial Security: 401k program with 4% matching and optional life/supplemental insurance. \nStay Active: Access to our on-site gym, flavored water dispenser, and basketball court to keep you fit and energized! \nEqual Opportunity Employer:\nVagaro is proud to be an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.\nPay Transparency:\nIn accordance with California pay transparency requirements, the full salary range for this position is listed. Placement within the range is based on qualifications, experience, and business needs. New hires are not typically brought in at the top of the posted range.\nPrivacy Policy:\nYour privacy matters! At Vagaro, we are committed to protecting your personal information. Before proceeding with your application, please review our Employee and Applicant Privacy Notice here. By submitting your application, you acknowledge that you have read and understood our Privacy Notice, which outlines how we collect, use, disclose, and protect your information during the recruitment and employment process.\nVagaro is an E-Verify employer. Learn more at www.e-verify.gov\nLearn More About Vagaro:\nVisit us at vagaro.com/pro and vagaro.com to learn more.","description_format":"text","description_chars":5238,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Continuous learning","Generous vacation","Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Practice Management Software","Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-09-05T08:36:18Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4 · green card filings: 1","filings_12m":4,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":140500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.371,"p_room":0.28,"age_days":59,"expected_fill_days":22,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":true},"html_url":"https://alion.io/job/vagaro-technical-customer-support-representative","json_url":"https://alion.io/job/vagaro-technical-customer-support-representative.json","meta":{"generated_at":"2026-10-18T09:35:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14180,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58872},"rest":"https://alion.io/mcp/rest/get_company?id=58872"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvagaro-technical-customer-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvagaro-technical-customer-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvagaro-technical-customer-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vagaro-technical-customer-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvagaro-technical-customer-support-representative"}]}