{"id":4257058,"url":"https://alion.io/job/vail-resorts-lead-front-desk-agent","title":"Lead Front Desk Agent","company":{"id":1867251,"name":"Vail Resorts","domain":"vailresorts.com","url":"https://alion.io/company/vailresorts","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-13T14:18:39Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Create Your Experience of a Lifetime!\nCome work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.\nWith 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.\nCandidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).\nJob Benefits\nSki/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons \nMORE employee discounts on lodging, food, gear, and mountain shuttles\n401(k) Retirement Plan \nEmployee Assistance Program\nExcellent training and professional development\nReferral Program\nFull Time roles are eligible for the above, plus:\nHealth Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)\nFree ski passes for dependents\nCritical Illness and Accident plans\nJob Summary:\nAs a Team Lead of the Keystone Condo Registration Center, you are the face of Keystone Property Management! You are the first point of contact for all guests, and help make their stay a memorable one.\nJob Specifications:\nStarting Wage: $22.96/hr - $30.61/hr\nEmployment Type: Year Round (11-month) \nShift Type: Full Time hours available\nMinimum Age: At least 18 years of age \nHousing Availability: Yes \nJob Responsibilities:\nWork face-to-face with customers\nCheck-in guests and condo owners, processing necessary paperwork and credit cards\nCheck-out guests and condo owners ensuring posting and collection of payments\nAnswer Call Center and Front Desk Phones in a timely and professional manner\nProvide guests with information on Keystone Resort and the surrounding area\nHandle all customer needs\nMaintain a professional appearance and demeanor at all times\nHelp resolve discrepancies with guest bills\nHelp Condo Owners with their Reservations\nDrive Guest Courtesy Vehicle\nExpected to be cross-trained with Lodging Operations\nCollaborates and works with other Departments including but not limited to: Lodging Operations, Owner Relations, HOA Management, Housekeeping, Maintenance, IT, and Sales\nOther duties as assigned\nJob Requirements:\nHigh School education or equivalent - Required\nExtensive phone and computer skills with data entry experience - Required\nBasic reading, spelling, and math skills - Required\nAbility to converse clearly and comfortably with many different types of people in English - Required\nAbility to work with guests using good social manners, diplomacy, and tact - Required\nValid US Driver’s License, Clean driving record and must be able to pass a Vail MVR - Required\nAbility to work well under pressure - Required\nPrevious hotel/hospitality experience - Preferred\nThe expected pay range is $22.96/hr - $30.61/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.\nIn completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.\nWe follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.\nVail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.\nRequisition ID 518681\nReference Date: 11/02/2026\nJob Code Function: Front Office","description_format":"text","description_chars":4298,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Dental insurance","Health insurance","Professional development","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-13T14:14:59Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.85,"p_room":0.9,"age_days":11,"expected_fill_days":29,"reasons":["conf:1","win:mid","comp:brand"],"computed_at":"2026-11-13T15:52:08Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":true},"html_url":"https://alion.io/job/vail-resorts-lead-front-desk-agent","json_url":"https://alion.io/job/vail-resorts-lead-front-desk-agent.json","meta":{"generated_at":"2026-11-13T15:52:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31817,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1867251},"rest":"https://alion.io/mcp/rest/get_company?id=1867251"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvail-resorts-lead-front-desk-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvail-resorts-lead-front-desk-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvail-resorts-lead-front-desk-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vail-resorts-lead-front-desk-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvail-resorts-lead-front-desk-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4257058}},{"tool":"search_jobs","arguments":{"company":"vailresorts.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4257058},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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