{"id":4257188,"url":"https://alion.io/job/vail-resorts-sr-coord-it-support","title":"Sr Coord: IT Support","company":{"id":1867251,"name":"Vail Resorts","domain":"vailresorts.com","url":"https://alion.io/company/vailresorts","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bartlett, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-27T07:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-13T14:18:39Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!\nHiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).\nJob Summary:\nThe PC Technician: Senior Coordinator is an on-site IT position that provides and coordinates day-to-day support, maintenance, and assistance for all IT hardware and software at a Vail Resorts location. The Senior Coordinator supports and completes a variety of tasks, including providing end-user support for computer hardware and peripherals, assisting with procurement, creating and updating documentation/SOPs, assists, trains and mentors coworkers, and uses a work ticket management system to track progress and document solutions. The Senior Coordinator works as part of the IT team to proactively identify problems and facilitate solutions, repair hardware and software in a Windows Client/Server LAN environment, and support multiple point of sale systems in a manner that provides an Experience of a Lifetime for employees and guests. The Senior Coordinator prioritizes safety and guest service while living the company’s core values to deliver excellent IT support.\nThe PC Tech Senior Coordinator has much in common with the PC Tech Coordinator, and, in addition, comes to the position with IT experience; develops a working knowledge of Vail’s organizational structure, updates and/or creates SOPs; assists, trains and mentors IT coworkers; and assists with procurement.\nJob Specifications:\nStarting Wage: $22.09/hr - $25.99/hr\n\nEmployment Type: Winter Seasonal 2026/2027\n\nShift Type: Full Time hours available\n\nMinimum Age: At least 18 years of age\n\nHousing Availability: No\n\nJob Responsibilities:\nBe Safe:\nPrioritize and ensure personal, coworker and guest safety in all aspects of your work.\n\nAdhere to company safety policies and procedures.\n\nEngage in company trainings and initiatives to support safety.\n\nServe Others:\nDevelop and exercise competency supporting Vail Resorts internal applications and systems, addressing issues that can be resolved locally and escalating as appropriate.\n\nUse the work ticket management system to manage total work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI).\n\nMentor/share job knowledge with junior PC Techs.\n\nCoordinate and support the relocation and re-installation of IT equipment in offices, outlets, special event sites, etc.\n\nProvide exceptional guest service while supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime.\n\nDrive Value for the Company:\nProvide support for resort and remote-location sales points and peripherals.\n\nProvide end-user support of IT-approved technology, including workstations, peripherals, printers, telephones, time clocks, etc.\n\nConfigure, track, maintain and properly dispose of IT-approved technology, including workstations, point of sale systems, hand-held devices, peripherals, etc.\n\nCreate and maintain accurate documentation and SOPs, as assigned.\n\nStrive for continual improvement and growth by actively participating in company and IT-specific training.\n\nSuggest and implement new ideas and tactics for improving user support and the guest experience.\n\nDevelop working knowledge of Vail Resorts IT organizational structure and processes.\n\nMentor and share job knowledge/skills with junior PC Techs.\n\nAssist with procurement.\n\nDo Right:\nFollow and ensure that all users are following IT-related company procedures, guidelines and policies.\n\nPerform tasks with integrity by always doing the right thing.\n\nDo Good:\nEngage and support the community--contribute to its success.\n\nPromote all company values.\n\nBe Inclusive:\nWelcome and engage with all guests and coworkers.\n\nSupport and engage in the company’s diversity, equity and inclusion efforts.\n\nHave Fun:\nMaintain a positive attitude with all aspects of the job.\n\nEnjoy the benefits of working for a ski company and have fun in a way that encourages coworkers to do the same.\n\nOther duties and projects as assigned.\n\nJob Requirements:\nPositive, enthusiastic, and friendly.\n\nSolution oriented with desire to learn new skills.\n\nFamiliar with technology support in an enterprise environment.\n\nAble to work independent and prioritize work load.\n\nAbility to sit and stand for long periods of time.\n\nAble to move 50 lbs (with assistance if needed).\n\nShould be able to work a schedule that can include weekends and holidays.\n\nAbility to ski or snowboard at intermediate level, or desire to learn.\n\nValid US driver’s license.\n\nThe expected Total Compensation for this role is $22.09/hr - $25.99/hr. Individual compensation decisions are based on a variety of factors.\nJob Benefits\nSki/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons \nMORE employee discounts on lodging, food, gear, and mountain shuttles\n401(k) Retirement Plan \nEmployee Assistance Program\nExcellent training and professional development\nFull Time roles are eligible for the above, plus:\nHealth Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)\nFree ski passes for dependents\nCritical Illness and Accident plans\nPlease note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.\nIn completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.\nWe follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.\nVail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.\nRequisition ID 518006\nReference Date: 09/28/2026\nJob Code Function: IT Support","description_format":"text","description_chars":6851,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Equity","Health insurance","Professional development","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-13T14:14:59Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.83,"p_room":0.9,"age_days":17,"expected_fill_days":30,"reasons":["conf:3","win:mid","comp:brand"],"computed_at":"2026-11-13T17:24:48Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/vail-resorts-sr-coord-it-support","json_url":"https://alion.io/job/vail-resorts-sr-coord-it-support.json","meta":{"generated_at":"2026-11-13T17:24:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34848,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1867251},"rest":"https://alion.io/mcp/rest/get_company?id=1867251"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvail-resorts-sr-coord-it-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvail-resorts-sr-coord-it-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvail-resorts-sr-coord-it-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vail-resorts-sr-coord-it-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvail-resorts-sr-coord-it-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4257188}},{"tool":"search_jobs","arguments":{"company":"vailresorts.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4257188},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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