{"id":2445546,"url":"https://alion.io/job/vailexa-network-incident-response-engineer","title":"Network Incident Response Engineer","company":{"id":4417762,"name":"VAILEXA","domain":"vailexa.com","url":"https://alion.io/company/vailexa","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":83000,"max_usd":169000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":413},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"Zero Trust","optional":false},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-12T18:23:03Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-15T15:47:59Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Build More Than Just a Career. Build Your Future.\nAt Vailexa, we’re not just hiring - we’re building thinkers, creators, and future leaders.\nWe believe in giving people the space to grow, the freedom to think, and the opportunity to create real impact from day one. If you’re someone who wants to learn fast, take ownership, and grow beyond limits, you’ll feel right at home here.\nKey Responsibilities\nRespond to and resolve high-priority network incidents, including P1 incidents requiring immediate engagement and rapid service restoration.\nManage and progress P2 and P3 incidents within the operational support queue.\nSupport manufacturing, warehouse, and office locations throughout North America and the broader global enterprise.\nPerform troubleshooting across OSI Layers 1 through 4 to isolate faults and restore services.\nDiagnose network outages, slowness, connectivity issues, hardware failures, software defects, and performance degradation.\nTroubleshoot Layer 2 technologies including VLANs, trunking, MAC address tables, spanning-tree operations, switching loops, and wireless connectivity.\nTroubleshoot Layer 3 technologies including IP addressing, subnetting, inter-VLAN routing, routing tables, WAN connectivity, and BGP operations.\nAnalyze Layer 4 connectivity issues involving TCP, UDP, firewall policies, application reachability, session establishment, resets, and timeouts.\nSupport SD-WAN operations and troubleshooting activities utilizing Cisco vManage.\nInvestigate site outages and node failures to determine root cause and implement corrective actions.\nCoordinate with internet service providers and telecommunications carriers to resolve WAN and circuit-related issues.\nTroubleshoot wireless saturation, RF interference, roaming issues, access point connectivity problems, and endpoint wireless challenges.\nIdentify network changes, hardware failures, software bugs, and external factors contributing to incidents.\nUse network monitoring, observability, and troubleshooting platforms to identify affected infrastructure and accelerate service restoration.\nParticipate in daily operational review meetings and dashboard reviews to prioritize workload and track incident progress.\nWork alongside senior engineers to learn enterprise troubleshooting methodologies and operational best practices.\nSupport incident response activities in a zero-trust network environment.\nParticipate in an on-call rotation supporting critical production networks. Day-to-Day Environment\nReview operational dashboards and incident queues daily.\nManage approximately 120 active operational tickets in a fast-paced support environment.\nSupport a network environment experiencing significant annual incident volume.\nWork with multiple monitoring and observability platforms to locate and resolve issues.\nCollaborate with engineering teams, local site contacts, network providers, and internal stakeholders.\nUtilize a broad collection of operational and troubleshooting tools while continuously expanding technical expertise. QualificationsRequired Qualifications\nCCNP certification.\n6+ years of enterprise network engineering, network operations, or incident response experience.\nStrong hands-on troubleshooting experience in large enterprise environments.\nDeep understanding of TCP/IP networking fundamentals and the OSI model.\nExperience troubleshooting Layer 2 and Layer 3 networking issues.\nStrong knowledge of:\nSwitching and routing\nVLANs\nSTP (Spanning Tree Protocol)\nBGP (Border Gateway Protocol)\nWAN technologies\nIP subnetting and binary concepts\nLAN and wireless networking\nExperience supporting Cisco enterprise networking environments.\nExperience troubleshooting network hardware failures and software defects.\nExperience working directly with Cisco TAC and third-party service providers.\nAbility to interpret logs, interface statistics, routing information, and network telemetry data.\nStrong understanding of redundant network designs and Layer 2 loop prevention.\nKnowledge of firewall concepts and network traffic flows.\nExcellent communication and customer service skills.\nAbility to work effectively in a high-volume operational environment.\nSelf-starter mindset with strong ownership, curiosity, and willingness to learn. Preferred Qualifications\nExperience with Cisco SD-WAN and Cisco vManage.\nExperience supporting manufacturing environments.\nExperience supporting wireless networks at scale.\nExperience with DDI technologies (DNS, DHCP, and IP Address Management).\nExposure to load balancing technologies.\nExperience working within zero-trust environments. Tools & Technologies\nCisco SD-WAN (vManage)\nCisco Catalyst Center\nCisco Switching and Routing Platforms\nCisco Wireless Technologies\nThousandEyes\nServiceNow\nLiveNX\nGlean\nNetwork Monitoring Platforms\nISP and Carrier Portals\nBGP\nSTP\nVLANs\nTCP/IP\nUDP\nDDI Technologies Work Schedule\nHybrid schedule requiring at least 3 days onsite each week in Warren, Michigan.\nOne to two remote workdays per week.\nParticipation in an on-call rotation:\n Day & Evening (24Hour) on-call assignment approximately once every 10 days.\nWeekend support approximately once every 10 weeks. Weekend coverage runs from Saturday at 6:00 AM through Monday at 6:00 AM.\nWork schedules are adjusted during on-call and weekend support periods. What Success Looks Like\nBegin reviewing and supporting live incidents within the first week.\nAchieve approximately 60-70% operational readiness within the first month.\nDemonstrate strong incident ownership and troubleshooting capabilities.\nContinuously expand technical knowledge through collaboration with senior engineering staff.\nDevelop proficiency across enterprise network operations tools, processes, and technologies. \nReady to take the next step?\nIf you’re excited about this role and ready to grow with a team that values ambition, ideas, and impact - we’d love to hear from you.\nApply now and start building your journey with Vailexa.","description_format":"text","description_chars":5929,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Incident Response"],"lifecycle":[{"event":"open","at":"2026-10-13T13:25:46Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":2,"expected_fill_days":23,"reasons":["conf:1","agency","velocity","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/vailexa-network-incident-response-engineer","json_url":"https://alion.io/job/vailexa-network-incident-response-engineer.json","meta":{"generated_at":"2026-10-15T18:07:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27491,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417762},"rest":"https://alion.io/mcp/rest/get_company?id=4417762"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvailexa-network-incident-response-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvailexa-network-incident-response-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvailexa-network-incident-response-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vailexa-network-incident-response-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvailexa-network-incident-response-engineer"}]}