{"id":2445577,"url":"https://alion.io/job/vailexa-voip-engineer-iv","title":"VoIP Engineer IV","company":{"id":4417762,"name":"VAILEXA","domain":"vailexa.com","url":"https://alion.io/company/vailexa","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States","Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":115000,"max_usd":226000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1413},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"HIPAA","optional":false},{"name":"Incident Management","optional":false},{"name":"MPLS","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-08-12T21:42:30Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-13T13:25:46Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":61},"description":"Build More Than Just a Career. Build Your Future.\nAt Vailexa, we’re not just hiring - we’re building thinkers, creators, and future leaders.\nWe believe in giving people the space to grow, the freedom to think, and the opportunity to create real impact from day one. If you’re someone who wants to learn fast, take ownership, and grow beyond limits, you’ll feel right at home here.\nJob Summary\nThe role will be focused on specific projects and will require the following skill-set in addition to the standard Knowledge, Skills and Abilities expected for this level of engineer.Experienced with the design, deployment and support of pre-built CTI connectors such as NovelVox, SpinSci or AMC. NovelVox deployment with Epic and Cisco Unified Communications Manager is preferred.\nExpertise in REST APIs, JSON, SOAP services, HL7 fundamentals, FHIR basics, XML, Authentication, OAuth, SAML and interface troubleshooting.\nCisco Contact Center Platforms: Expertise with Unified Contact Center Express, Webex Contact Center and Webex Customer Assist.\nExpert in SIP trunking, dial plans, and intelligent omnichannel routing (voice, chat, email).\nWebex AI & Automation: Skill in implementing Webex AI agents, virtual assistants, and automated screen-pop.\nHealthcare Contact Center Experience including patient identiy verification, HIPAA compliance, Protected Health Information,\n\n Knowledge, Skills and AbilitiesExperience in architecting, implementing, and configuring complex Cisco IPT solutions with Cisco Unified Call Manager (CUCM) clusters, Cisco Unity/Unity Connection Voicemail (CUC), Cisco IM & Presence (CIMP), and voice gateways.\nExpert knowledge and expertise in the design, consultation, long-term planning, installation, management, and repair of complex VoIP based network and telecommunication equipment, related applications, and associated services.\nExpert knowledge and expertise on Cisco Routers, Structured Cabling, and LAN/WAN circuits; PRI, SIP, MPLS, FXO, FXS, and POTS.\nExpert knowledge and expertise of the Cisco Unified Call Manager, IMP, Telepresence, IPCC, Unity, CCX, SRST, CUBE, secure voice concepts, and secure voice processes.\nAbility to think strategically and to work effectively with a diverse group of co-workers and customers.\nAbility to analyze and provide creative, innovative solutions for complex problems.\nProficient organizational, interpersonal, communication (written and verbal), and presentation skills.\nDemonstrated engineering leadership abilities in a team environment with a proven record of positive contributions.\nAbility to complete multiple tasks, set priorities, and manage to critical deadlines.\nMust be able to work non-standard business hours and be on-call as necessary.\nKnowledge and expertise Cisco Emergency Responder (CER) & Cisco Unified Contact Center Express (UCCX).\nKnowledge on Cisco network infrastructure, LAN/WAN circuits; QoS.\nAble to anticipate customer needs, assess requirements, and identify new solutions to meet departmental/organizational goals.\nAdditional Cisco Certifications in any of the following: CCIE (strongly preferred), CCSA, CCNP, CCDP, CCIP.\n\n Required Education and ExperienceBachelor’s degree in computer science, engineering, information systems, or related field, or equivalent combination of education and experience.\nMinimum seven (7) years' experience in Voice Operations and/or Voice Engineering.\nMinimum five (5) years of experience in information technology administration or engineering, with three (3) years of experience in the information technology VoIP, telecommunications, or networking field.\nMinimum three (3) years of experience directly managing IT telecommunication or infrastructure engineering and operational resources.\nMinimum three (3) years of experience in leading teams and projects.\n\n Primary Essential DutiesResponsible for development and maintenance of business-critical communications and/or network-based voice product systems, including planning, designing, and implementing scalable local and wide-area network solutions between multiple platforms and protocols (including IP and VoIP).\nResponsible for monitoring and performance of enterprise platforms.\nOversees/troubleshoots voice issues and coordinates installation efforts with appropriate vendors and internal teams.\nLeveraging expertise and experience, the incumbent will develop solutions that best align with FHCC’s voice network requirements, identifying cost-effective implementation and long-term support strategies.\nProvide Tier 2 support of internal voice and data communication systems.\nComply with departmental processes, such as incident management, change management and problem management.\nMonitor and report on voice systems usage, availability, and performance.\nLead telephony system evaluations.\nCollaborate with other members of IT staff and end users.\nFollow VoIP engineering best practices and adhere to existing policies and procedures.\nDesign rack and cabinet equipment layout for server rooms and other telecommunications rooms.\nReport, manage and troubleshoot issues with appropriate vendor tech-support staff.\nPerform advanced-to-expert level configuration, troubleshooting and problem mitigation on all voice equipment, including wireless and network security equipment.\nWork effectively with vendors, contractors, and other staff to coordinate system installations and provide quality assurance oversight.\nIdentify and maintain tools/applications for network monitoring, control, and reporting.\nLead short and long-range capacity planning.\nLead design, planning, and implementation of voice and data network systems.\nTrack telecommunication equipment software/firmware levels/revisions and lead efforts to upgrade accordingly.\nLead the evaluation of functionality/feature sets needed for telecommunications and direct selection of the correct hardware/software accordingly.\nUtilize project planning and management skills to act as lead on large projects.\nPerform in-depth telecommunications analysis, and provide evaluation, determination, and direction.\nProvide advanced telecommunications/VoIP designs, including diagrams and documentation.\nProvide guidance, direction, mentorship, and training to lower-level staff.\nPerform 24/7 on-call support on a rotating basis and after-hours/weekend work for planned maintenance as required.\n\nReady to take the next step?\nIf you’re excited about this role and ready to grow with a team that values ambition, ideas, and impact - we’d love to hear from you.\nApply now and start building your journey with 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