{"id":1498549,"url":"https://alion.io/job/val-media-internship-community-management","title":"Internship Community Management","company":{"id":3805177,"name":"Val Media","domain":"valmedia.co","url":"https://alion.io/company/val-media","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":14500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":768},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Discord","optional":false}],"status":"live","first_seen_at":"2026-09-30T02:51:43Z","employer_posted_date":null,"last_verified_at":"2026-09-30T02:51:43Z","board_verified":false,"closed_at":null,"days_open":22,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":22},"description":"We are looking for a Community Management Intern who is proactive, organised, and genuinely interested in social media and digital communities.\n\nYou will help to manage ProductNation’s online communities across social media platforms (including Discord), engage with our audience, monitor conversations and support campaigns and content initiatives. This role is ideal for someone who enjoys interacting with people, understands social media culture, and wants to learn how brands build meaningful relationships with their audience.\n\nReference:\nIG: https://www.instagram.com/productnationco/\nTikTok: https://www.instagram.com/productnationco/\nYoutube: https://www.youtube.com/@ProductNation\n\nKey Responsibilities:\n\nCommunity Engagement\n\nMonitor comments, messages, mentions, and discussions across social media platforms (including Discord). \n\nRespond to audience questions and comments in a friendly manner. \n\nEngage with followers and encourage meaningful conversations. \n\nIdentify interesting conversations, trends and audience feedback that could benefit the team. \n\nHelp to maintain a positive and welcoming community environment.\n\n2. Social Media Community Management\n\nAssist in managing communities across platforms such as Instagram, TikTok, Facebook, YouTube, Threads and other relevant platforms.\n\nMonitor audience reactions to posts, campaigns, and videos.\n\nEscalate important questions, complaints, or issues to the relevant team members.\n\nKeep track of frequently asked questions and recurring audience concerns.\n\n3. Audience & Community Insights\n\nMonitor what the audience is talking about and identify common interests, questions, and pain points.\n\nCollect useful audience feedback and share insights with the content and marketing teams.\n\nTrack basic community metrics such as comments, replies, engagement, follower growth and sentiment.\n\nHelp identify potential content ideas based on community conversations.\n\n4. Campaign & Content Support\n\nSupport community engagement during campaigns, product launches, giveaways and promotional activities.\n\nHelp prepare responses, FAQs, captions, or engagement prompts when needed.\n\nAssist with social media activities such as polls, Q&As, contests, and other engagement initiatives.\n\nSupport the team in promoting workshops, courses, and other ProductNation initiatives.\n\n5. Community Research\n\nResearch relevant online communities, creators, trends, and conversations related to technology, gadgets, lifestyle, and content creation.\n\nIdentify potential communities or platforms where ProductNation can participate and build awareness.\n\nMonitor competitor and industry community activities.\n\n6. Reporting & Administration\n\nPrepare basic weekly/monthly community management reports.\n\nDocument useful audience insights and recurring questions.\n\nAssist with other digital marketing and campaign operations when required.\n\nWhat You'll Learn\n\nDuring the internship, you will gain hands-on experience in:\n\nCommunity management & audience engagement\n\nSocial media management\n\nContent ideation based on audience insights\n\nCustomer communication\n\nSocial media trends & online communities\n\nBrand voice and communication\n\nUsing AI tools to improve community management and content workflows\n\nRequirements\n\nCurrently pursuing a Diploma/Degree in Marketing, Communications, Mass Communication, Media, Business, or a related field.\n\nStrong interest in social media, digital marketing, technology, and online communities.\n\nGood written and verbal communication skills.\n\nComfortable communicating with people online.\n\nGood command of English; Bahasa Malaysia is an added advantage.\n\nFamiliar with platforms such as Instagram, TikTok, Facebook, YouTube, and Threads.\n\nBasic understanding of social media trends and content.\n\nOrganised, detail-oriented, and able to manage multiple tasks.\n\nProactive and willing to learn.\n\nComfortable using AI tools such as ChatGPT and Claude.\n\nSkills\nSocial Media, Online Communication","description_format":"text","description_chars":3960,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Film Production"],"lifecycle":[{"event":"open","at":"2026-09-30T03:00:00Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.679,"p_room":0.75,"age_days":22,"expected_fill_days":24,"reasons":["seen:22","win:late","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/val-media-internship-community-management","json_url":"https://alion.io/job/val-media-internship-community-management.json","meta":{"generated_at":"2026-10-23T00:38:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1124,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3805177},"rest":"https://alion.io/mcp/rest/get_company?id=3805177"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fval-media-internship-community-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fval-media-internship-community-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fval-media-internship-community-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/val-media-internship-community-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fval-media-internship-community-management"}]}