{"id":3551228,"url":"https://alion.io/job/valatam-logistics-operations-assistant","title":"Logistics & Operations Assistant","company":{"id":6566,"name":"Valatam","domain":"valatam.com","url":"https://alion.io/company/valatam","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0.2,"time_to_fill_p50_days":4,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"UTC-8 – UTC-5","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["CO","EC","SV","GT","NI","VE"],"hiring_countries_total":6,"salary":{"min":696,"max":1044,"currency":"USD","period":"month","gross":null,"usd_annual":12528},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Notion","optional":false},{"name":"Trello","optional":false},{"name":"Google Workspace","optional":true},{"name":"Microsoft Office","optional":true}],"status":"closed","first_seen_at":"2026-10-30T22:48:52Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T17:25:22Z","board_verified":false,"closed_at":"2026-11-02T17:25:22Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"About Valatam\nWe’re Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people.\nAbout the Role\nYou are the right fit for this role if you thrive in fast-paced, high-volume environments and can independently manage administrative and operational tasks with a strong attention to detail. This is a 100% remote, full-time position supporting a growing company in the commercial services industry across multiple departments, including Operations, Billing, and Customer Communication. Working hours: 6:00 AM - 2:00 PM PST (9:00 AM - 6:00 PM EST)\nKey Responsibilities\nExecute and monitor administrative tasks across departments, ensuring all requests are handled within established timelines.\nMaintain accurate data entry and update records in CRM and internal systems.\nRespond to customer and internal inquiries via email and chat in a professional and timely manner.\nCoordinate scheduling, follow-ups, and documentation to keep operations running smoothly.\nEnsure customer files, notes, and records remain organized and accessible at all times.\nPrepare clear, error-free customer-facing documentation and reports.\nIdentify potential issues or delays and escalate them to the appropriate coordinator.\nOther similar or related tasks.\nRequirements\nFluent English (C1/C2) and Spanish.\n2 - 5 years of experience in operations, administrative support, or customer-facing roles.\nComfortable working with minimal supervision and managing multiple priorities simultaneously.\nAbility to make light decisions and adapt to partially documented or evolving workflows.\nExperience with Asana, Notion, Trello, or similar project management tools is a plus.\nProficiency with Google Workspace and Microsoft Office.\nExcellent communication and problem-solving skills.\nQuiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection.\nBachelor's or Associate's degree preferred.\nBenefits\nOur Core Values at Work\nWe live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You’ll thrive here if these values resonate with you.\nWhat We Offer\nHourly rate equivalent to USD $696 - $1,044/month (experience-based).\nAnnual pay increments.\nDiscretionary client bonuses (80 % of clients award year-end bonuses).\n7 U.S. federal holidays + 4 paid PTO days.\nMonthly medical insurance stipend (after meeting eligibility criteria).\nBirthday / Anniversary bonuses + Gym / Wellness allowance.\nUnlimited online fitness classes + company events & Christmas celebrations.\nIMPORTANT\nWe would like to inform you that during the first four months of employment, it is critical that candidates are available to work from the countries listed above and without any travel commitments. This is to ensure a smooth onboarding process and to allow new hires to fully focus on their roles and responsibilities.\nIf you have a trip already planned within the next four months, we kindly request that you apply for our positions after returning from your trip. 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