{"id":2688696,"url":"https://alion.io/job/valcourt-group-operations-manager","title":"Operations Manager","company":{"id":3866225,"name":"Valcourt Group","domain":"valcourt.group","url":"https://alion.io/company/valcourt-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":116000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1795},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-16T08:24:37Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-19T11:01:11Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Summary:\nThe Operations Manager will oversee day-to-day field operations and administrative functions to ensure safe, efficient, and high-quality delivery of window cleaning and exterior building maintenance services. This role requires a leader who can balance operational excellence with administrative discipline, ensuring that crews, supervisors, and office support are aligned with Valcourt’s standards of safety, documentation, and customer satisfaction.\nCore Responsibilities\nOperations & Crew Management\nOversee scheduling, crew assignments, and daily operations to ensure maximum efficiency and productivity.\nEnsure accurate production mapping, man-day tracking, and job planning for all projects.\nSupport start-ups of new accounts and resolve on-site operational challenges.\nPartner with Territory Managers and Estimators on project execution, profitability, and client satisfaction.\nQuality Control\nConduct regular site inspections and audits to monitor service standards.\nImplement corrective actions to ensure zero repeat quality complaints.\nMaintain accountability with foremen and field supervisors for work completion, communication, and reporting.\nSafety Compliance\nEnforce OSHA, ANSI, IWCA, and Valcourt safety protocols across all operations.\nReview and ensure completion of Job Safety Analyses (JSAs) and safety documentation for each project.\nLead safety meetings, toolbox talks, and compliance training initiatives.\nOperations Administration\nOversee administrative processes including forms, documentation, timesheets, and incident reporting.\nEnsure timely communication and job close-out reporting (photos, notes, completion confirmations).\nStandardize operational documentation to align with Valcourt protocols.\nEstimating & Bidding Support\nPartner with Sales and Estimating teams on complex bids and project planning.\nProvide input on access methods, crew requirements, and production estimates.\nAssist in training Territory Managers on estimating procedures and operational feasibility.\nLeadership & Performance Management\nSupervise operations staff, including field supervisors, foremen, and admin support.\nSet measurable performance goals tied to quality, safety, and efficiency.\nDocument coaching, training, and disciplinary actions to maintain accountability.\nQualifications\nQualifications\n+3 years of experience in operations management, preferably in commercial services, construction, or exterior building maintenance.\nStrong background in safety compliance and quality control.\nExperience managing field crews, administrative staff, and cross-functional teams.\nFamiliarity with estimating, job costing, and production planning.\nExcellent organizational and communication skills.\nProficient in Microsoft Office Suite, Salesforce (or similar CRM), and operational documentation systems.\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. 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