{"id":3315689,"url":"https://alion.io/job/valentino-senior-client-advisor-madison-ave","title":"Senior Client Advisor- Madison Ave","company":{"id":1769276,"name":"Valentino","domain":"valentino.com","url":"https://alion.io/company/valentino-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T05:19:45Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-04T12:41:37Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"WHY WORK FOR VALENTINO\nA career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.\nWHAT WE BELIEVE IN\nMaison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.\nWHO ARE WE LOOKING FOR?\nWe are seeking a Senior Client Advisor with an established clientele and a proven track record of driving sales in the luxury retail industry. This individual will serve as a senior brand ambassador, embodying Valentino's values and delivering an exceptional client experience at every stage of the customer journey, from client acquisition and relationship building to retention and loyalty.\nThe ideal candidate is a top performer with a strong personal book of business, the ability to cultivate meaningful client relationships, and a passion for exceeding sales goals. As a leader on the sales floor, they will mentor and inspire junior team members, lead by example, and consistently elevate the client experience through personalized service and storytelling.\nAt Valentino, we believe: “We are selling dreams, emotions, and entertainment. We can’t be mechanical in the way we do things.”\nWhat We Offer\nCompetitive hourly rate of $28.00 - $30.00 per hour, plus commission\nCompetitive benefits package\nPaid Time Off (PTO)\n401(k) retirement plan with company benefits\nCareer growth opportunities within a globally recognized luxury fashion house\nInclusive and collaborative work environment focused on excellence and innovation\nKEY RESPONSIBILITIES\nSALES & KPIs\nSales Achievement: Exceed individual sales targets and drive overall store sales objectives through proactive client engagement and strategic selling techniques.\nKPIs Mastery: Demonstrate a deep understanding of the correlation between each step of the client experience and its associated KPIs. Implement advanced styling techniques to enhance cross-selling and increase average ticket size.\nCLIENTELING/ BRAND EXPERIENCE:\nClient Engagement: Retain existing clients and recruit new and potential clients. Create bespoke engagement strategies for different client segments, ensuring personalized and exceptional client experiences across all touchpoints, including walk-ins, private appointments, distance sales, and partnerships.\nClient data acquisition - exploit every opportunity to collect data from new potential clients, enriching the prospect data base while maintaining and updating the current client list.\nMaster the Client Journey to create strong long term client relationships.\nClientele and proactive engagement with existing and potential\nDeliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).\nAware of CRM targets and actively engages in all actions to reach them\nImplements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe\nConsistently captures client data and takes notes of all qualitative information\nKnows their portfolio of customers, and the VVICs and VICs they handle\nConsistently works to achieve given sales, KPIs and CRM targets\nStyling:\nStrive to discover your clients and their every need, and to guide them across all categories of the brand. \nFamiliar with current fashion and in season trends to curate looks\nDevelop strong product and fit knowledge via company training, tools and in store employee fit sessions.\nPrepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.\nStay informed about new arrivals, seasonal trends, and special events within the store.\nPRODUCT (care & knowledge): \nProduct Knowledge: Possess expert-level knowledge of Valentino creations and effectively communicate their stories through compelling storytelling. Act as a point of reference for the store staff team on knowledge and storytelling techniques.\nOPERATIONS/ MERCHANDISE: \nEnsure full compliance with all operational guidelines, including after-sales assistance, product transfer requests, consignment processes, and more. Support the execution of main operational and administrative tasks, such as cycle counts, stock takes, product receiving, and documentation management.\nLeverage company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, etc.) to streamline store activities. Support junior staff in the effective use of these tools (when applicable)\nAssist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)\nEnsure product maintenance, replenishment on the floor\nKnow the warehouse stock of all categories to ensure re-stock shelves and maximize sales.\nPartner with the team to ensure seamless day-to-day store operations and uphold presentation standards.\nLiaise with the Visual team to follow display guidelines; verify and reports all relevant information to store management.\nTEAM:\nCommunicate all relevant information to store management, offering insights and recommendations to improve store operations and client engagement strategies. \nMentor junior staff to achieve exceptional client service and sales performance.\nCORE COMPETENCIES/ REQUIREMENTS \nTeam Collaboration: Fosters a cooperative and supportive environment, contributing to collective success through seamless teamwork.\nMentorship and Knowledge Sharing: Guides and empowers colleagues, cultivating a culture of continuous learning and growth.\nStrategic Communication: Demonstrates clarity, empathy, and adaptability in all forms of communication, ensuring alignment and understanding across stakeholders.\nOperational Acumen: Possesses a comprehensive understanding of processes, driving efficiency and excellence in daily operations.\nProactive Problem-Solving: Anticipates needs and challenges, offering forward-thinking solutions to enhance performance and client satisfaction.\nMust have at least 4-5 years’ experience working in luxury retail.\nHOW WE ARE\nThe Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.","description_format":"text","description_chars":6598,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Growth opportunities","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Brewing & Beer","Cardiovascular Devices"],"lifecycle":[{"event":"open","at":"2026-10-27T05:19:45Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":72500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.945,"age_days":8,"expected_fill_days":21,"reasons":["conf:5","win:mid"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/valentino-senior-client-advisor-madison-ave","json_url":"https://alion.io/job/valentino-senior-client-advisor-madison-ave.json","meta":{"generated_at":"2026-11-04T20:34:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31769,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769276},"rest":"https://alion.io/mcp/rest/get_company?id=1769276"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvalentino-senior-client-advisor-madison-ave"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvalentino-senior-client-advisor-madison-ave"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvalentino-senior-client-advisor-madison-ave"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/valentino-senior-client-advisor-madison-ave\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvalentino-senior-client-advisor-madison-ave"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3315689}},{"tool":"search_jobs","arguments":{"company":"valentino.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3315689},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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