{"id":2933922,"url":"https://alion.io/job/valentino-senior-client-advisor-madrid","title":"Senior Client Advisor - Madrid","company":{"id":1769276,"name":"Valentino","domain":"valentino.com","url":"https://alion.io/company/valentino-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":71000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":25},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T15:33:18Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-26T07:20:21Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.\nMaison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.\nPosition: Senior Client Advisor - Madrid\nJOB MISSION\nAct as a senior brand representative embodying the brand values and mastering every stage of the Valentino Client experience, from preparation to retention. Lead by example and mentor junior staff to achieve exceptional client service and sales performance.\nSALES & KPIs\nSales Achievement: Exceed individual sales targets and drive overall store sales objectives through proactive client engagement and strategic selling techniques.\nKPIs Mastery: Demonstrate a deep understanding of the correlation between each step of the client experience and its associated KPIs. Implement advanced styling techniques to enhance cross-selling and increase average ticket size.\nCLIENTELING\nClient Engagement: Retain existing clients and the recruit new and potential clients. Create bespoke engagement strategies for different client segments, ensuring personalized and exceptional client experiences across all touchpoints, including walk-ins, private appointments, distance sales, and partnerships.\nClient data acquisition - exploit every opportunity to collect data from new potential clients, enriching the prospect data base while maintaining and updating the current client list.\nPRODUCT (care & knowledge)\nProduct Knowledge: Possess expert-level knowledge of Valentino creations and effectively communicate their stories through compelling storytelling. Act as a point of reference for the store staff team on knowledge and storytelling techniques.\nOPERATIONS\nEnsure full compliance with all operational guidelines, including after-sales assistance, product transfer requests, consignment processes, and more. Support the execution of main operational and administrative tasks, such as cycle counts, stock takes, product receiving, and documentation management.\nLeverage company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, etc.) to streamline store activities. Support junior staff in the effective use of these tools (when applicable)\nTEAM\nCommunicate all relevant information to store management, offering insights and recommendations to improve store operations and client engagement strategies. \nMentor junior staff to achieve exceptional client service and sales performance.\nCORE COMPETENCIES\nOn top of the previous competencies the below match the seniority of the Colleague\nTeam Collaboration: Fosters a cooperative and supportive environment, contributing to collective success through seamless teamwork.\nMentorship and Knowledge Sharing: Guides and empowers colleagues, cultivating a culture of continuous learning and growth.\nStrategic Communication: Demonstrates clarity, empathy, and adaptability in all forms of communication, ensuring alignment and understanding across stakeholders.\nOperational Acumen : Possesses a comprehensive understanding of processes, driving efficiency and excellence in daily operations.\nProactive Problem-Solving: Anticipates needs and challenges, offering forward-thinking solutions to enhance performance and client satisfaction.\nThe Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.\nBy submitting an internal application, the employee confirms they have informed their direct supervisor and HR.\nBy referring a candidate, the employee confirms they personally know the individual and also confirms that the referred candidate has been informed in advance about the referral and has given their consent to the sharing of their personal data (full name, email address).\nBefore referring a candidate, please check the Referral Program General Guidelines and local Annex available on Valentino Place.","description_format":"text","description_chars":4315,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Brewing & Beer","Cardiovascular Devices"],"lifecycle":[{"event":"open","at":"2026-10-20T15:33:18Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.852,"p_room":1,"age_days":5,"expected_fill_days":17,"reasons":["conf:3","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/valentino-senior-client-advisor-madrid","json_url":"https://alion.io/job/valentino-senior-client-advisor-madrid.json","meta":{"generated_at":"2026-10-26T09:20:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12563,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769276},"rest":"https://alion.io/mcp/rest/get_company?id=1769276"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvalentino-senior-client-advisor-madrid"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvalentino-senior-client-advisor-madrid"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvalentino-senior-client-advisor-madrid"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/valentino-senior-client-advisor-madrid\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvalentino-senior-client-advisor-madrid"}]}