{"id":1878998,"url":"https://alion.io/job/valeris-noc-manager","title":"NOC Manager","company":{"id":3898514,"name":"Valeris","domain":"valeris.com","url":"https://alion.io/company/valeris","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Morrisville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":300000,"currency":"USD","period":"year","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Anomaly Detection","optional":false},{"name":"Azure","optional":false},{"name":"Azure AKS","optional":false},{"name":"Datadog","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Kubernetes","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-06T20:53:45Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.\nThe Manager, NOC Operations & Service Reliability is responsible for establishing, operating, and continuously improving the Valeris Network Operations Center (NOC). The role provides leadership for 24x7 monitoring, incident operations, priority incident and service restoration, operational governance, partner management, reporting, service onboarding, escalation management, and continuous service improvement.\nThis position serves as the operational owner for service visibility, monitoring coverage, runbook governance, ServiceNow integration, operational reporting, and NOC service delivery across infrastructure, cloud, SaaS, applications, Kubernetes, APIs, databases, storage, and backup services.\nThe role ensures operational readiness, accountability, and execution of the Valeris NOC operating model while maintaining alignment with business priorities, service commitments, and operational objectives. The NOC operating model includes 24x7 monitoring, event triage, incident coordination, runbook-based remediation, structured escalation, ServiceNow lifecycle management, dashboards, reporting, and continuous improvement.\nKey Responsibilities:\nNOC Operations & Service Monitoring\nLead 24x7 monitoring operations for network, infrastructure, cloud, and SaaS systems \nEnsure visibility across: Network (LAN/WAN, firewalls, load balancers) \nServers, compute, storage, Kubernetes environments, API services, databases \nAzure IaaS/PaaS and SaaS platforms (M365, etc.) \n\nEstablish service-level monitoring aligned to business services and dependencies \nOversee alerting strategy (thresholds, anomaly detection, service impact) \nDrive end-user experience monitoring and SaaS observability \nDefine service criticality, ownership, escalation paths, monitoring standards, and alert requirements. \nDrive monitoring quality, service visibility, alert tuning, and noise reduction initiatives. \nEnsure all monitored services have documented owners, escalation contacts, runbooks, and support procedures. \nNOC Deployment & Service Onboarding\nEstablish and maintain service inventory and ownership records. \nDefine service onboarding standards and operational acceptance requirements. \nLead monitoring deployment activities. \nValidate operational readiness before production support acceptance. \nEnsure onboarded services include: Monitoring \nAlerting \nEscalation paths \nRunbooks \nServiceNow integration \nReporting requirements \n\nGovern service transition into 24x7 operational support. \nIncident, Problem & Change Management (ITIL)\nOwn escalation model and execution of: Incident management \nProblem management (root cause analysis) \nChange coordination (as applicable) \n\nEnsure all incidents include: Business impact \nRoot cause \nResolution actions \n\nLead P1/P2 incident response, including bridge calls and leadership communications \nDrive MTTR reduction and SLA adherence \nVendor & Service Governance\nOwn the operational relationship with NOC service providers and staff augmentation resources. \nGovern support boundaries and escalation responsibilities. \nManage service performance review cadence. \nConduct: Daily Service Review (Stand up) \nWeekly Operational Reviews \nMonthly Service Reviews \nQuarterly Business Reviews \n\nTrack SLA attainment and service delivery performance. \nReview partner reports and operating metrics. \nDrive accountability for service commitments. \nLead continuous service improvement initiatives. \nRunbooks, Automation & Knowledge Management\nEstablish and maintain operational runbooks. \nGovern runbook ownership and lifecycle management. \nEnsure integration with ServiceNow knowledge management. \nConduct periodic runbook reviews. \nDrive automation and approved recovery actions. \nIdentify opportunities for automation and operational efficiency. \nMaintain operational documentation standards and knowledge transfer processes. \nOperational Reporting & Visibility\nDefine operational reporting standards. \nDeliver operational dashboards and management reporting. \nEstablish service performance metrics and scorecards. \nProvide operational visibility across: Infrastructure \nCloud \nNetwork \nSaaS \nApplications \nKubernetes \nBackup systems \n\nLead development of operational and executive dashboards. \nProcess Improvement & Operational Maturity\nStandardize operational processes across the NOC. \nImprove: Monitoring coverage \nAlert quality \nTicket quality \nRunbook coverage \nEscalation effectiveness \nService visibility \n\nDrive operational maturity initiatives. \nIdentify recurring issues and trend analysis opportunities. \nLead service improvement plans and preventative action initiatives. \nTeam Leadership & Development\nLead the NOC organization. \nDefine operational roles, responsibilities, and escalation paths. \nDevelop a culture of: Accountability \nOperational excellence \nContinuous improvement \nService ownership \n\nSupport development of cloud operations, monitoring, automation, and service management capabilities. \nUtilize Valeris’ values as the driving force behind the team’s success\nOn time adherence to training deadlines for all corporate policies and procedures\nEnsure all SOPs are followed with consistency\nPerform additional tasks or projects as assigned\nQualifications:\nTechnical\n8+ years in IT Infrastructure / Operations (with leadership experience) \nExpertise across: \nAzure (IaaS/PaaS, governance) \nNetworking (firewalls, routing, load balancing) \nEnterprise systems (AD/Entra, M365, VMware) \nKubernetes / AKS \nApplication observability \nAPI monitoring \nSynthetic transaction monitoring \nAutomation platforms \nPowerShell and/or Python \nMonitoring platforms (e.g., Datadog, Azure Monitoring) \nProcess & Leadership\nStrong ITIL experience (Incident, Problem, Change) \nExperience managing NOC or enterprise operations teams \nAbility to drive operational transformation and standardization \nEffective communication skills for management and technical audiences \nSuccess Measures\nIncident Detection Performance \nService Restoration Performance \nSLA adherence across incidents and requests \nMTTR and incident volume reduction \nMonitoring coverage and alert accuracy \nAutomation adoption (reduction in manual effort) \nSystem availability and performance \nProcess standardization and audit readiness \nCertificate lifecycle automation ownership \nSaaS monitoring and vendor integration maturity \nAlert Quality Improvement \nReduction in Recurring Incidents \nRunbook Coverage \nDashboard Adoption \nPartner SLA Performance \nPhysical Demands & Work Environment\nWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.\n\nAlthough very minimal, flexibility to travel as needed is preferred.\n\nThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.\n\nWhy Work for Valeris?\nWe’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:\nMedical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs\n\nAdditional health support, including telehealth and Employee Assistance Program (EAP) services\n\nCompany match on Health Savings Account contributions\n\nFree Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000\n\nCompany-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability\n\n401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting\n\nPaid Time Off (PTO) and Sick Leave to support work-life balance\n\nTeam members receive nine paid holidays plus two floating holidays\n\nOpportunities for advancement in a company that supports personal and professional growth\n\nA challenging, stimulating work environment that encourages new ideas\n\nWork for a company that values diversity and makes deliberate efforts to create an inclusive workplace\n\nA mission-driven, inclusive culture where your work makes a meaningful impact\n\nAny offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.\nOur Commitment to Equal Opportunity\nAt Valeris, we don’t just accept difference - we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.","description_format":"text","description_chars":10047,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology"],"lifecycle":[{"event":"open","at":"2026-10-04T23:21:13Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.599,"p_room":0.55,"age_days":25,"expected_fill_days":22,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/valeris-noc-manager","json_url":"https://alion.io/job/valeris-noc-manager.json","meta":{"generated_at":"2026-10-07T02:27:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4122,"day_limit":5000,"remaining_today":878,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3898514},"rest":"https://alion.io/mcp/rest/get_company?id=3898514"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvaleris-noc-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvaleris-noc-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvaleris-noc-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/valeris-noc-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvaleris-noc-manager"}]}